Digitise, modernize, and speed up the delivery of government services
The Vancouver Public Sector Digital Services release includes agency services portal, design enhancements for Service Request Playbook, and enhancements to enable agents with features like associated customers and services offered.
Enable agency members to manage staff, request services, and track status
Agency Services Portal: Agency Services Portal allows government agents to view associated customers, households, and businesses to gain a full picture of items and services received and submit cases against these. External agencies can add and manage staff members from a centralized portal. As a result, agencies can improve visibility & productivity. The agency services portal allows government agents to:
- View associated households, customers, and businesses
- Gain visibility into the full picture of items and services received from an agency
Increase responsiveness and efficiency of non-emergency public services
Service Request Playbook: Design Enhancements: This enhancement to Service Request Playbook allows agents to display similar requests as toggleable cards within the main workspace. Reducing the time it takes for agents to identify and link duplicate requests frees up time to work on higher priority tasks. This enhancement also allows agents to create a primary case with similar cases linked to it. When that case is closed out, the same is done to linked similar requests. This feature is entitled to PSDS professional or enterprise licenses.
Enable agents to manage interactions appropriately and identify each service offered by an agency
Agency: Associated Customers: Enable agents within an agency to manage customer interactions appropriately and securely. Providing visibility into customers availing services from a particular agency while preventing agents from seeing customers of other agencies can be a balancing act. This CSM uptake item provides additional data security and ensures that agents have the information they need and can manage customer interactions appropriately. This allows agencies to:
- Associate customers to a particular agency.
- View of all customers availing services from their agency.
- Prevent agents from seeing customers of other agencies
Agency: Services Offered: This enhancement simplifies the process for agents to view every service offered by their agency by providing a complete list. This additional visibility allows them to quickly identify services offered.
- Define services offered by an agency.
- Provide agency staff a view of services offered by an agency
Learn more:
For more information on Public Sector Digital Services, visit the product page.
