Action Plans for KPIs in Supplier Lifecycle Operations

[Puja Srivastava]

Enhancing supplier performance isn’t just about measuring—it’s about proactively improving. With Yokohama’s Supplier Lifecycle Operations, ServiceNow brings an empowering new capability to your Source‑to‑Pay (S2P) toolkit: create milestone-driven Action Plans directly for under-performing KPIs. This transformative feature elevates your approach from reactive dashboards to structured supplier improvement programs.

What It means 

• Spot under-performance: In your Source‑to‑Pay Workspace, KPIs that fall below expectations are automatically flagged. 

• Launch an Action Plan: From the performance dashboard, initiate an Action Plan tailored to the specific KPI. 

• Milestones and Tasks: Break down the plan into actionable milestones. Assign tasks to internal users or supplier contacts.  

• Task completion: Supplier contacts on the Supplier Collaboration Portal receive tasks and can mark them as complete once done. 

• Track visually: Progress is reflected through Gantt charts, visual dashboards, and supplier portal visibility. 

Why It matters 

• From measurement to action: It bridges the gap between spotting issues and driving improvements. 

• Collaboration built-in: Suppliers and managers collaborate transparently—tasks are visible and trackable. Supplier contacts can respond directly to Action Plan milestones in the portal, enabling updates in real time. 

• Structured improvement: Milestone-driven approach brings clarity, accountability, and measurable outcomes. 

• Integrated workflow: Seamlessly leverages the Source‑to‑Pay Workspace—no extra systems required. 

Takeaways 

Action Planning for KPIs brings structured supplier performance improvements to your fingertips. No more manual tracking or external spreadsheets—now you can: 

• Instantly convert under-performance into a meaningful, action-oriented improvement plan. 

• Assign and track responsibilities with clear milestones. 

• Collaborate transparently with suppliers via the portal. 

• Monitor measurable progress—all within ServiceNow’s S2P ecosystem. 

• Turn under-performance into actionable improvement plans and track measurable, real-time progress through Gantt milestones (optional). 

If you’re aiming to elevate your suppliers’ performance management, this is the game-changer you’ve been waiting for. 

Curious to see it in action or ready to pilot it for your suppliers? Drop a comment below or connect with your ServiceNow team—we’d love to help you get started!

If you’re interested in learning more about this exciting feature, you can read all about it here:  Create action plan for KPIs.