Procurement is a vital function for any organization. However, as many can attest, procurement can also be a complex and time-consuming process. Employees usually first need to figure out where to start and then how to navigate a variety of tools, systems, and email-based interactions to request the products and services they need. Then come lengthy forms, manual processes, and limited visibility into the status and outcome of their requests. This costs organizations tons of time and money just to source the everyday things they need to keep the business moving.
Introducing Now Assist for Sourcing and Procurement Operations: we’re putting the power of generative AI to work, providing employees the easiest way yet to request the right goods and/or services, from the best suppliers, at the right price. Take workflow automation of your procurement processes to the next level by letting generative AI guide requesters through each step. Now when users don’t know where to start, what to do next or have any questions, Now Assist provides the information and options needed to complete the request more quickly and easily than ever.
Guide requesters using natural language
One of the main challenges in sourcing and procurement is matching the requesters' needs with the right suppliers and products. Requesters are often either not familiar with the specific details of the items they need or they have very specific requirements, and they may spend a lot of time searching for the best options or filling out complex forms. Now Assist for Sourcing and Procurement Operations can simplify this process by using natural language understanding and machine learning to create a simple conversational intake experience for initiating procurement requests. Whether the request is on catalog, off catalog or has other specific requirements or parameters, the system quickly finds matches or appropriate options to guide requesters down the best path to address their business needs.
You can simply describe what you need, in your own words, and the system will ask clarifying questions, suggest relevant products and services, compare different suppliers, and help generate requisitions. This way, you can find and order the right products and services from the best suppliers quickly and easily, without relying on experts or manual processes.
Create better procurement intake experience at scale
Now Assist for Sourcing and Procurement Operations not only streamlines the intake process, but also enhances the requester experience and satisfaction. Using natural language, the system can better understand the requesters' needs and preferences, then provide specific and relevant recommendations. This means requesters can make more informed decisions based on quality, price, availability, sustainability, and other criteria. Ultimately, this means greater compliance with corporate policies and regulations.
Reduce costs, errors, and cycle times
By automating the intake and fulfillment of requests, Now Assist for Sourcing and Procurement Operations can significantly streamline backend operations. No more manual and tedious tasks like filling out forms or responding to status requests. Now Assist can also optimize the procurement outcomes, by finding the best deals, the best terms, and resolving any issues or disputes. By doing so, the system can lower procurement expenses, improve the quality and efficiency of experiences, and enhance the satisfaction and engagement of the requesters.
Create meaningful impact to your procurement outcomes :
• Cut cycle times in half by accelerating processes with self-service and automation.
• Lower case volumes with fewer requests requiring manual interventions and support.
• Reduce unmanaged spend by creating a better experience to increase adoption and adherence to organizational standards and best practices.
If you are interested in learning more about Now Assist for Sourcing and Procurement Operations, or want to request a demo or a trial, please contact your ServiceNow account team or visit our website today. We would love to hear from you and show you how Now Assist for Sourcing and Procurement Operations can transform your procurement experience and outcomes – all on the AI platform for business transformation.
Learn more about the Source to pay solution: https://www.servicenow.com/solutions/finance-supply-chain.html
