1 ACCEPTED SOLUTION
Hi @msomasekhar
I believe you are after this on the finance case for sn_fin_ops.admin role.
Here are the steps to achieve this.
Setup
1. Script Include — ExtFinanceCaseService
Extends sn_fin_ops.FinanceCaseService. Create in sn_fin_ops scope, Accessible from = All application scopes.
var ExtFinanceCaseService = Class.create();
ExtFinanceCaseService.prototype = Object.extendsObject(sn_fin_ops.FinanceCaseService, {
type: 'ExtFinanceCaseService',
showCancelCaseUIAction: function(caseRecord) {
if (gs.nil(caseRecord) || Object.keys(caseRecord).length == 0 || !caseRecord.canWrite())
return false;
var inactiveStates = ['40', '50', '60'];
return gs.hasRole('sn_fin_ops.admin') &&
inactiveStates.indexOf(caseRecord.getValue('state')) == -1;
},
cancelCase: function(caseRecord, cancellationReason) {
if (gs.nil(caseRecord) || Object.keys(caseRecord).length == 0 || !caseRecord.canWrite())
return;
caseRecord.setValue('state', '40');
caseRecord.comments = cancellationReason;
caseRecord.update();
},
performUIAction: function(caseRecord, uiAction) {
var extActionMap = {
CANCEL_CASE: this.cancelCase.bind(this)
};
if (extActionMap[uiAction])
return extActionMap[uiAction](caseRecord);
return this.super.performUIAction.call(this, caseRecord, uiAction);
}
});
2. Script Include — ExtFCMAjaxUtil
Extends sn_fin_ops.FCMAjaxUtil. Create in sn_fin_ops scope, Accessible from = All application scopes, Client callable = true.
var ExtFCMAjaxUtil = Class.create();
ExtFCMAjaxUtil.prototype = Object.extendsObject(sn_fin_ops.FCMAjaxUtil, {
type: 'ExtFCMAjaxUtil',
ajaxCancelCase: function() {
var caseId = this.getParameter('sysparm_case_sys_id');
var cancellationReason = this.getParameter('sysparm_cancellation_reason');
var caseRecord = new GlideRecord('sn_spend_sdc_service_request');
if (!caseRecord.get(caseId)) {
this.newItem().setAttribute('result', 'false');
return;
}
var svc = new sn_fin_ops.ExtFinanceCaseService();
svc.cancelCase(caseRecord, cancellationReason);
this.newItem().setAttribute('result', 'true');
}
});
3. UI Action
| Field | Value |
|---|---|
| Name | Cancel Case |
| Table | sn_spend_sdc_service_request |
| Active | true |
| Show in Workspace | true |
| Client | true |
| Action name | cancel_case |
| Show insert | false |
| Show update | true |
| Condition | new sn_fin_ops.ExtFinanceCaseService().showCancelCaseUIAction(current) |
Script:
if (typeof window == 'undefined') {
var reason = current.getValue('comments');
new sn_fin_ops.ExtFinanceCaseService().cancelCase(current, reason);
gs.addInfoMessage(gs.getMessage('Case {0} has been cancelled',
[current.getDisplayValue('number')]));
action.setRedirectURL(current);
}
Workspace Client Script:
function onClick(g_form) {
function cancelCase(cancellationReason) {
var ga = new GlideAjax('sn_fin_ops.ExtFCMAjaxUtil');
ga.addParam('sysparm_name', 'ajaxCancelCase');
ga.addParam('sysparm_case_sys_id', g_form.getUniqueValue());
ga.addParam('sysparm_cancellation_reason', cancellationReason);
ga.getXMLAnswer(function() {
g_form.reload();
});
}
var fields = [{
type: 'textarea',
name: 'cancellation_reason',
label: getMessage('Cancellation Reason'),
mandatory: true
}];
g_modal.showFields({
title: getMessage('Cancel Finance Case'),
confirmTitle: getMessage('Cancel Case'),
instruction: getMessage('Please provide a reason for cancelling this case.'),
fields: fields,
size: 'md'
}).then(function(fieldValues) {
var cancellationReason = fieldValues.updatedFields[0].value;
cancelCase(cancellationReason);
});
}
Key points
- Both SIs extend OOB classes — upgrade safe, no OOB modifications
- Role check uses
sn_fin_ops.admin— update to match your instance role if you have created child finance case tables - Cancelled state value is
40onsn_spend_sdc_service_request— verify against your instance choices
Please award kudos if helpful.
