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Condition in Notification when New Comment is added by Supplier Contact

GwynethPhoS
Tera Contributor

Currently working on notifications, I need to set conditions in When to Send: 

 

When to send: Insert or Updated? what is the right trigger?

I need my Condition to be: New comment is added by Supplier Contact

 

My current configuration is this: 

- Additional comments changes

- Updated by is different from Requested by.UserID

-Updated by is Supplier Contact (text)

 

What fields should i choose to achieve this?  New comment is added by Supplier Contact

 

Thank you in advance. 

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@GwynethPhoS 

is supplier Contact field holding the username or the name?

if user name then it's easy to compare with Updated by

If it's storing name then you will have to use advanced condition and use script to get the name of the sys_updated_by user and then compare

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

In vendor contacts table, there is the name (first name, last name)