Supplier Portal APO

[tayalk17]

In APO while opening the Supplier Portal, It is showing errors and cd_ContentDelivery is not available in the instance. what to do? 

Also, in the My Requests I am not able to see the invoice cases and Invoice Inquiry Cases submitted by the Supplier Contacts.

[Tanushree Maiti]

Hi @tayalk17 

Share the error message or screen shot.

[tayalk17]

[Tanushree Maiti]

Hi @tayalk17 

As per error message : Application is in one scope is trying to access a resource (the cd_ContentDelivery script include) in a different scope.

The solution involves granting the necessary access in the Restricted Caller Access table.

go to System Applications > Application Restricted Caller Access.

Locate the relevant record (Where

Source scope: Supplier Collaboration Portal

Target scope : The scope where the cd_ContentDelivery script include is define)

For that record , Change the Status field

from Requested

to Allowed

Make sure record is saved.

Test it again.

[Bhavesh B]

Hi @tayalk17 :

From the screenshots looks like Restricted caller access issues.

First, please confirm whether this is a fresh installation of the Supplier Collaboration Portal.

As a next step, try repairing the plugin and ensure that:

• The plugin is on the latest version
• All dependent plugins are also up to date

Additionally, review the Restricted Caller Access (RCA) records:

• Check for Invalidated and Requested records
• Approve the relevant RCAs

Ideally, RCAs should be imported during a fresh installation. You can import them from the following link:
https://store.servicenow.com/api/sn_store/v1/store/attachment/03420c1a9723f25476b932471153af68

While importing the RCAs, make sure you are operating in the correct application scope (Supplier Collaboration Portal).

Once the RCAs are approved:

• Log out and log back in
• Clear the cache

This should resolve both the errors and the “My Requests” issue.

If the “My Requests” issue still persists, it is most likely due to a configuration or filter issue. In that case:

• Navigate to the request_filter table
• Search for an entry related to the Invoice Case table

Out‑of‑the‑box, an entry should already exist. However, if it does not:

• Create a new one by referring to the existing filter for the Supplier Case table

Note:
The “My Requests” section only displays cases that are created by you or on your behalf. In the context of the Supplier Collaboration Portal, this means cases created by the supplier contact.

If this response helped resolve your question, please mark it as Helpful and accept it as the solution for community reference.

Best Regards,

Bhavesh