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Custom Playbook Activity shows up empty in workspace

vstaubacham
Tera Contributor

Hi everyone, 

 

i am quite new to all this and still trying to figure things out to begin with.
I created a custom Playbook and wanted to test it out in the workspace and not only from the Test Button in the Playbook. 
My Playbook shows up in the Playbook Tab in Workspace as you can see:

vstaubacham_0-1758184503279.png

but unfortunately it shows up blank (or empty). 

The Activity looks like this:

vstaubacham_1-1758184586510.png

vstaubacham_2-1758184774484.png

vstaubacham_2-1758184774484.png

vstaubacham_4-1758184847414.png

 

If i go via the Test Button in the Playbook the Question is showing up as i intend it to be. 

What did i miss? Do i need to add something to the UI Builder regarding the Playbook tab?

Best Regards and thanks in advance! 

 

 

5 REPLIES 5

sarah_bioni
ServiceNow Employee

Hi @vstaubacham ,

 

I got the same problem, and I solve it adding the Global Playbook Experience at Playbook Experience field in UI Builder:

Screenshot 2026-03-06 at 14.23.54.png

Regards,

Sarah Bioni