Does ServiceNow have a process or product for RFPs?

[StasyF]

I have an internal customer in our procurement department that asked me if ServiceNow has any type of request for proposal (RFP) process.  I looked through ServiceNow Product Documentation, Now Create, and the Community and I could not find any reference to RFP.  I'm wondering if I just missed it or if anyone has created a ServiceNow application that can manage RFPs?

[Jimmie Odelius]

Hi,

Depends on what you want out of the RFP process but Source-to-Pay Operations or Sourcing & Procurement Operations (SPO) specifically focuses on the aspect of someone requesting something from Procurement teams and then procurement can manage the bid proposals and negotiations via the SPO process in ServiceNow and of course fully integrate this with ERP systems like SAP or Coupa if needed.

Within SPO ServiceNow has out of the box separated requests to procurement into two different types. Goods for any good related procurement and Services for procurement of services, consultants, projects, etc. There is also an integration towards Strategic Portfolio Management to allow you to make requisitions for existing projects on the platform.

The product is quite large but the official documentation is found here:
https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/source-to-pay-...

Hope this helps. 🙂

[Jimmie Odelius]

Oh and there is also some information on the servicenow website.

https://www.servicenow.com/solutions/finance-supply-chain.html

[ashleyvandenhoe]

Hello! While we don’t have a native RFx solution, we offer a third-party Sourcing tool integration framework and have a strategic partnership with Fairmarkit to automate tail spend and simple RFQs.

We’re actively gathering customer feedback and seeking design partners as we expand this area of our roadmap. If you’re interested in learning more or sharing your input, please reply—I’d love to discuss further!

[Kaushal_]

Hi Ashley. I am working on a prospect's request for replacing their sourcing, procurement and contract management system with ServiceNow. I would love to chat with you further on this topic to understand more about the capabilities the platform has to offer. 

Please let me know if you'd be interested in connecting regarding this. Thanks!