Feedback Learning On-Demand Course "Sourcing and Procurement Operations (SPO) Essentials (Zurich)"

[AlexandraJ]

Hello there,

I am doing the Learning Course for SPO essentials and guess that there is a little copy&paste error in the course material: 

https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=8b927a2cc3...

Susan is a Sourcing Manager. However, in the course material it says Required role:sn_shop_procurement_specialist. -> see attached Screenshot.

So I suppose, this is a copy&paste error from the Procurement Specialist role. What is the correct role for Susan as a Sourcing Manager?

[Sandeep Rajput · Accepted solution]

@AlexandraJ Good catch. Looks like the correct role is sn_shop.procurement_specialist_manager.

For more information please refer to https://www.servicenow.com/docs/r/source-to-pay-operations/sourcing-and-procurement-operations/procu....

[Ehab Pilloor · Accepted solution]

Hi @AlexandraJ,

As per ServiceNow Docs, Sourcing Manager is assigned following role:

End user and goal                                                                                              Required role

Procurement Specialist Manager: View your organization's strategic and operational performance. You can view your organization's SLA-related details. This role has the same access as a procurement specialist, except that they have access to the manager dashboards.

sn_shop.procurement_specialist_manager

https://www.servicenow.com/docs/r/source-to-pay-operations/sourcing-and-procurement-operations/procu...

Please raise a Now Learning request/case and highlight this error with them so they can correct it.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.

Regards

Regards,

Ehab Pilloor

[Tanushree Maiti]

Hi @AlexandraJ 

This week, I was working through the lab instance for a new module for my project.

I got stuck because the lab instance wasn't behaving as described in the documentation shared by learning course. I believe the issue was related to the assigned role or permissions.

After I raised a support case, the Learning Support team suggested that I terminate the lab instance and request a new one.

Surprisingly, that resolved the issue.

You can try the same approach if you're facing a similar problem.