How do I reflect payment information on the invoice and invoice line?
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12-04-2024 11:16 PM
Hi all,
I am checking the operation of APO.
I have manually created invoices and invoice details against the purchase order lines.
Then, when I pushed the “ Submit Invoice” button to submit the invoice, an exception check was performed and the status was changed to “no exceptions found”. The status was then automatically changed to “Approved”, so I believe the invoice process worked fine.
Here is where I ran into a problem.
Once the status is “Approved”, the invoice and invoice lines cannot be edited.
Now that this invoice has been paid, I want to change the status of the invoice and invoice lines to “Paid”.
How do I change it to “Paid”?
I do not plan to integrate with an ERP system.
Regards
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12-04-2024 11:22 PM
Hi @Naruto Fujimori ,
Status won't change to paid in ServiceNow, ideally it's supposed to be sent to ERP system and then ERP pays final invoice amount. I suppose this is just for exploration and not actual project things, during actual implementation it will be integration with ERP for payment.
Thanks,
Pramod
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12-05-2024 03:38 PM
Hi @Pramod Devkate1
Thanks for the reply.
So if I don't integrate Serivcenow with an ERP system, it is not possible to change the status of an invoice to paid?