How do I reflect payment information on the invoice and invoice line?

[Naruto Fujimori]

Hi all,

I am checking the operation of APO.
I have manually created invoices and invoice details against the purchase order lines.
Then, when I pushed the “ Submit Invoice” button to submit the invoice, an exception check was performed and the status was changed to “no exceptions found”. The status was then automatically changed to “Approved”, so I believe the invoice process worked fine.
Here is where I ran into a problem.
Once the status is “Approved”, the invoice and invoice lines cannot be edited.
Now that this invoice has been paid, I want to change the status of the invoice and invoice lines to “Paid”.
How do I change it to “Paid”?
I do not plan to integrate with an ERP system.

Regards

[Pramod Devkate1]

Hi @Naruto Fujimori ,

Status won't change to paid in ServiceNow, ideally it's supposed to be sent to ERP system and then ERP pays final invoice amount. I suppose this is just for exploration and not actual project things, during actual implementation it will be integration with ERP for payment. 

Thanks,

Pramod 

[Naruto Fujimori]

Hi @Pramod Devkate1 
Thanks for the reply.
So if I don't integrate Serivcenow with an ERP system, it is not possible to change the status of an invoice to paid?

[KishanMarla]

Do you have any use case where you would need to change the status without integrating with the ERP system?