Unable to search PR or APLN number on the service portal.

[radha_padhye]

Unable to search PR or APLN number on the service portal. 
OOB widget is being used on the portal. How to fix the search to enable the purchase requisition number and approval search on the portal.

[Astrid Sapphire]

Hi!

This is behaving as expected. The S2P products ship AI Search profile configurations for looking up Purchase Requisitions in Source-to-Pay Workspace and Shopping Hub, and configuration for looking up Approval Plans in Source-to-Pay Workspace.

However, you can create new Search Sources, or reuse the existing search sources, and add them to the Search Profile being used in the portal you are using.

See the following documentation links:

• AI Search: Search Sources
• AI Search: Link a search source to a search profile 
• Service Portal: Enable and configure AI Search in Service Portal 
  • Use this link to find the Search Application associated with the portal, and then open that application to find the linked Search Profile

Please let me know if this guides you to the solution, or if you encounter any challenges.