Ensuring Optimal Software Asset Management with ServiceNow's Health Check Application
In the realm of IT asset management, maintaining an efficient and accurate Software Asset Management (SAM) system is crucial for organizational success. ServiceNow’s Health Check application, available on the ServiceNow Store, is an invaluable tool designed to streamline this process. This application offers comprehensive insights into your SAM configurations and provides actionable recommendations to rectify any issues.
For a deeper understanding of how to leverage the Success Portal, be sure to watch the “Ask a Ranger: Software Asset Management” video series Success Portal Part 5 of 5 - Health Check
What is the Health Check Application?
The Health Check application is a robust ServiceNow Store application that provides a thorough overview of your SAM configurations. It is designed to identify and address configuration errors and data discrepancies that could impact the effectiveness of your SAM operations.
Who Benefits from Health Check?
- SAM Managers: Oversee the implementation and ongoing management of SAM processes.
- SAM Analysts: Analyze and optimize SAM configurations and data.
- Implementation Partners: Ensure that SAM systems are set up correctly and efficiently.
These stakeholders can use the Health Check application at various stages of the SAM deployment process to detect and correct errors.
Key Features of Health Check
Configuration Error Identification: The Health Check application helps identify issues such as incorrect setups of entitlements or software models, and missing data attributes from Discovery.
Frequent Updates: As a Store application, Health Check is updated regularly. Administrators should periodically check for plugin updates to ensure they have the latest features and fixes.
Suite Checks and Detailed Analysis: The application includes 12 Suite Checks, each designed to scrutinize different aspects of your SAM setup. These checks run a series of tests to uncover potential configuration or data issues.
Current Suite Checks Include:
- Database General
- General
- Microsoft
- Microsoft 365
- Oracle
- SaaS
- SQL Server
- SQL Server CMDB
- SQL Server Config
- Windows Server
- Windows Server DMC
- Windows Server Config
Scheduled Jobs: The scheduled job, SAM – Trigger Full Scan, performs a comprehensive health scan of your instance on a weekly basis to identify any emerging errors.
Dashboard and Results: After the scan completes, results are displayed on the Health Check Dashboard. Results are organized by Priority, Suite, and Category, providing a clear view of the issues detected.
Resolution Guidance: Each scan result includes detailed information about the issue and offers resolution steps to help you address and remediate the identified problems.
How Health Check Enhances SAM Deployment
The Health Check application is instrumental in ensuring that your SAM system operates smoothly and efficiently. By proactively identifying and resolving configuration and data issues, it helps maintain accurate software asset management and supports compliance efforts. Regular use of Health Check during the deployment and ongoing management of SAM can lead to more reliable and effective software asset management practices.
In Summary
ServiceNow’s Health Check application is a powerful tool for SAM professionals looking to optimize their software asset management systems. Its comprehensive suite of checks, regular updates, and detailed scan results help organizations maintain effective SAM configurations and resolve issues promptly. By leveraging Health Check, SAM Managers, Analysts, and Implementation Partners can ensure a more accurate and efficient software asset management environment.
For a more comprehensive understanding of this topic, please view the video provided below.
