ServiceNow® Software Asset Management offers a cohesive platform for technical teams to optimize technology spend, mitigate risk, and automate software lifecycle processes. By providing users with the capability to exercise precise control over their software and cloud expenses, this solution delivers immediate visibility into unlicensed installations, opportunities to recover licenses, and actionable software statuses categorized by publishers. This enables a proactive approach to managing software and cloud costs, empowering swift decision-making or the automated implementation of cost-saving initiatives to fortify financial budgets.
In the ServiceNow Platform® Yokohama release, there are three key features for ServiceNow Software Asset Management:
- Now Assist for Software Asset Management
- Software Asset Management guided setup
- SAP S/4HANA Cloud support – public
Now Assist for Software Asset Management
SAM managers need to comply with publisher contracts and licensing terms to avoid penalties and mitigate risk for their organization. However, these licensing requirements are often difficult to understand and time-consuming to process due to legal jargon and their lengthy nature. SAM managers also often manage extensive software estates with many different modules, which adds to the poor and confusing user experience.
SAM managers can use publisher compliance summarization to generate publisher insights on their software estate across software inventory, configuration health, and license compliance. Now Assist for Software Asset Management takes confusing licensing rules and simplify them into clear actionable items needed to meet compliance requirements, thus reducing risk and optimizing overall spend.
Software Asset Management guided setup
Setting up a new product can be a lengthy process that involves navigating through multiple modules and screens to complete requirements such as success goals, configuration, entitlements, reclamation rules, normalization, and more. With Software Asset Management guided setup, users receive prescriptive steps to set up a new SaaS or on-premise software product. It offers a single entry point to set up a product and eliminates the need for different modules and screens in the process. SAM guided setup improves user experience with a simple interface and provides easy-to-follow steps that minimize the time spent setting up a new product, resulting in lower time to value overall.
SAP S/4HANA Cloud support – public
Recently, there has been an increased demand for SAP cloud support as the trend of migration to the cloud grows. SAP S/4HANA Cloud support – public is an integration that expands support to the public cloud and the full user equivalent license model. With this, data is populated in the user subscription table to capture user information and the role that has been applied for that user. Users can also track the number of licenses used with the reconciliation process that leverages the FUE conversion model.
The Now Platform® Yokohama release introduces three key features for Software Asset Management. AI Agents helps SAM managers navigate complex licensing requirements and efficiently manage software estates. The guided setup feature simplifies the process of setting up new software products, while the integration of SAP S/4HANA Cloud support in the public cloud environment enhances license tracking capabilities for cloud migration demand.
To learn more about additional features and enhancements for Software Asset Management in this release, check out the Yokohama release notes and view the additional feature table below:
|
Feature/Capability |
Description |
|
Analyze licenses applied for software deployments |
Map the entire view of software installs to the licenses used so the SAM manager gets the full view of their license applied for their deployments. |
|
Microsoft 365 enhancements |
Optimize and increase efficiency on managing Microsoft 365 licensing with the following enhancements: 1. Auto removal of licenses from admin center by detecting low usage and overlapping subscriptions 2. Expanded support for usage-based optimization |
|
CrowdStrike licenses compliance enhancements |
Utilize new APIs from CrowdStrike to identify hosts with active sensors and match them against the entitlements purchased for various CrowdStrike products. |
|
Optimize Microsoft Dynamics 365 CRM subscriptions |
Optimization recommendations include:
|
|
Microsoft 365 guided setup |
Microsoft 365 guided setup helps SAM managers quickly setup the Microsoft 365 integration on Software Asset Management Professional. |
|
Configure and map subscription users from SaaS portals to ServiceNow |
Easily determine licensed users by mapping user subscriptions from SaaS applications to users in the Now Platform. |
|
License consumption explanation |
A detailed license consumption explanation including various factors that are counted during the reconciliation process such as metric attributes, host affinity, suites, and downgrades will be provided to customers. |
|
Simplify activation for SaaS License Management |
Customers can simplify the activation process and get started faster with optimizing SaaS subscriptions by activating only the SaaS applications they want to manage. |
|
Minimum permissions required for SaaS integrations |
While integrating SaaS apps, customers can now grant SaaS apps the minimum permissions required to enable the SAM use cases. |
|
Integration with SAP Ariba |
Gain visibility to the subscriptions and reclaim stale licenses by integrating ServiceNow instance with the SAP Ariba application. |
|
Expanded software EOL reporting with parent-child relationship |
View, define, and update the parent-child relationships between your software products. Use these relationships to enable your child products to inherit lifecycle dates from their associated parent products. |
|
Expanded support for calculated lifecycle |
Learn how the Software Asset Management application calculates the number of licenses required for your software assets, along with the factors that impact this process. |
|
Support for Export Classification Control Numbers (ECCN) |
View the list of ECCNs that are mapped to your software products. Use this information to identify the products that are subject to U.S. export control regulations so that you can maintain export compliance across your products. |
|
License Oracle deployments on Nutanix |
License Oracle Database Server, Options, and WebLogic Server with deployments on the Nutanix virtualization technology. |
|
Oracle verified vendor for Java |
Utilize ServiceNow Discovery/ACC to scan and provide the necessary data to produce the evidence data for Java verification. Create the interface to download the reports in the Oracle required format. |
|
License SAP revenue-based products |
Gain the ability to maintain licenses for higher value revenue-based SAP engine products. |
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