Hi everyone,
SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the following error when accessing existing Microsoft Office 365 integration profiles:
"To integrate with Microsoft Office 365 activate the Software Asset Management - SaaS License Management (com.sn_sam_saas_int) plugin from the ServiceNow Store."
Here’s what I’ve gathered so far, and I’d appreciate confirmation or corrections:
The plugin is already installed, but it seems that installation alone isn’t enough — it must be activated via the ServiceNow Store, even post-upgrade. Is this correct?
- I’ve researched that plugin activation is not captured in update sets, but I’d like to confirm this to be sure.
If activation is required, do I need to submit separate activation requests for each instance (DEV, UAT, PROD)? Is it free?
Create a Microsoft 365 integration profile
Request SaaS License Management
Any insights or shared experiences would be really helpful. Thanks in advance!
