Product still appears in on Software Asset Workspace, even though License Under Management is false!

ashwryadj
Tera Expert

4 hours ago - last edited 4 hours ago

Hi All,

We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.

And we don't want that product to be shown on the dashboard. What could be done to make this happen? 

 

In addition to this, a product version is complaint yet it is showing the product as not complaint 😞

Thank you in advance! 

 

 

 

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Laveena-Agarwal
Kilo Sage

2 hours ago

Hi @ashwryadj 

Let me know if this works - By enabling the relevant system property (com.snc.samp.manage.published.products), you can control which products are reported and shown on the dashboard. This allows you to exclude products that should not be managed or visible, such as those with "License under management" set to False.

 

About the compliance issue - I haven't faced this, check ServiceNow Documentation for these issues.

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