Product still appears in on Software Asset Workspace, even though License Under Management is false!

[ashwryadj]

Hi All,

We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.

And we don't want that product to be shown on the dashboard. What could be done to make this happen? 

In addition to this, a product version is complaint yet it is showing the product as not complaint 😞

Thank you in advance! 

[Laveena-Agarwal]

Hi @ashwryadj 

Let me know if this works - By enabling the relevant system property (com.snc.samp.manage.published.products), you can control which products are reported and shown on the dashboard. This allows you to exclude products that should not be managed or visible, such as those with "License under management" set to False.

About the compliance issue - I haven't faced this, check ServiceNow Documentation for these issues.

[andynewey]

I have just been through the pain you are currently experiencing.

It sounds like you have automatically create software model flag enabaled in the SAMP properties.  See attached pics to find the setting.  This should be disabled as SN reccomend this setting to be true ONLY for well established SAMP systems.  Also ask your devs to check if it has ever been enabled as it will affect every publisher and every product if it has ever been enabled.

Firstly is there any entitlement for the product you wish to ignore?  The version will show in the product dashboard appliction list if entitlement exists.  If there is etitlement then set the entitlement status to something that SAMP doesnot count e.g. change status to retired.  Next delink the discovery model from the software model.  Finally reconcile the publisher.

If the product still remains in the product dashboard, then you can can take the nuclear option and delete the software model.  Then run a reconcillation against the publisher.

We had the 'auto create software model' enabled and it led to months of frustration with configuring the system, especially with subscription services such as Adobe.  Moving forward with other publishers we have found the quickest way to configure software for a publisher is to delink the software model and discovery model. Set all entitlement to the status 'retired' and start from fresh by creating a new software model designed specifically for what you are seeing and how you want to see it.  Then linking the entitlement to that product and version.  The only pain is that you cannot bulk change the entitlement status and have to update each line individually.

[dreinhardt]

Hi @ashwryadj ,

please check the following KB an id needed reach out to the SN support. We’re facing the same issue with a few of our software models and LuM = False

Refer to KB2216134 : Non-licensable products in license position report

Best, Dennis

[ashwryadj]

Turns out the product will still appear if it has software installations, we had to manually normalise the software discovery models in order to make the data look as expected