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01-02-2024 06:15 AM
Has anyone set up or updated their Adobe <> ServiceNow integration since Adobe decided to deprecate the Service Account (JWT) credentials that are still referred to on the 'Integrate with Adobe Cloud' instructions?
We're running Vancouver and need to refresh the integration for a further 12 months.
Solved! Go to Solution.
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01-22-2024 12:32 PM - edited 01-22-2024 12:33 PM
ServiceNow support feedback.
1) With latest releases, Servicenow only support JWT for the integration of Adobe.
https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-managem...
2) Referring to Adobe's documentation, existing applications using the Service Account (JWT) credential will continue to work till December 31, 2024, and existing applications cannot refresh expiring certificates after January 1, 2025.
https://helpx.adobe.com/au/enterprise/kb/migrating-to-oauth-server-to-server-credentials.html
https://developer.adobe.com/developer-console/docs/guides/authentication/JWT/
3) ServiceNow is aware of this deprecation, and the enhancement to support the OAuth credentials is on the roadmap, and we are actively working on it. Since the JWT method will continue to be available (per Adobe) for some more time, Customers can use it till ServiceNow rolls out the OAuth method in upcoming release.
4) The OAuth + JWT is planned to be supported in the Washington release until Adobe deprecates JWT. For previous releases, it'll be available with Vancouver patch 6 and Utah patch 10. Documentation will be updated once the respective versions are released.
Best, Dennis
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02-15-2024 01:58 AM
Thank you @dreinhardt and @C_N-L so as you mentioned these are already released and available for customers, do we have an estimate date on when the new documentation will be available for us? Thank you.
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04-19-2024 04:32 AM
Has anyone successfully integrated Adobe OAuth Server-to-Server? We are currently working with the ServiceNow Customer Outcome team directly and we have not had any success.
We have followed the documentation step-by-step and stuck. https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/software-asset-management2/...
The documentation appears to have gaps and references back to elements of the JWT. Any assistance would be much appreciated!
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11-25-2024 05:31 AM
Hi,
I am trying to update JWT to OAuth but did not found anything helpful. Please help if you have anything handy.
Thanks in Advance!!
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11-25-2024 05:41 AM
I have upgraded a couple JWT to Oauth and it has been relatively painless. It has been a simple matter of updating the integration profile to oauth and updating the credential/connection. I did have to repair the plugin as it seems the upgrades didnt pull in all the required elements. What issue are you guys facing?
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11-25-2024 06:09 AM
Hi @Oscar D
Thanks for your post. We are going to do the JWT to OAUTH upgrade after we have upgraded our platform to Xanadu. Assuming your platform is in Xanadu?
Thanks
Neena
