All Adobe Products Usage Data

[CA5]

What is the best way to get All Adobe Products Usage Data in ServiceNow?

Should we use directly integrating with the Adobe Admin Console OR use Adobe Publisher Pack? what is the best way?

How can we bring Installed Adobe Products usage data or device installation details in ServiceNow? Can this be achieved by Adobe Admin Console or Adobe Publisher pack OR do we need to have SCCM/Tanium integration with ServiceNow? Will Discovery work standalone for this?

[dreinhardt]

Hi @CA5 ,

a Service Graph integration is available for Tanium incl. a guided setup.

• https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...
• https://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467

Tanium team needs to enable software usage and the data can be imported and processed by the data source.

SG-Tanium Usage

SG Tanium Usage Import [sn_tanium_integ_sg_tanium_usage_import]

Software Usage [samp_sw_usage]

Focus of Tanium and others tools like SCCM is for on-Prem software usage. For SaaS please connect one of the existing direct integrations for SaaS.

Best, Dennis

[CA5]

For Smartsheet as SaaS, connected ServiceNow with Smartsheet Admin Portal. Successfully retrieving Software subscription information from Admin Portal but I don't see any record created in Software usage table though OOB reclamation rule is existing.  Is there any reason or need any further configuration setup?

[dreinhardt]

Hi @CA5 , for Smartsheet I’ve seen other posts here, we should not mix all topic in this Adobe thread.

Looks like Smartsheet is a challenge and not yet solved by anyone here in the community. I would recommend to raise a support case to get support.