Alternatives for Tracking Adobe SaaS Usage in SAM Pro

AlejandraV60132
Tera Contributor

3 weeks ago

Adobe has confirmed that usage data for Adobe SaaS products is not available through the standard SAM Pro integration.  

 

What alternatives does ServiceNow recommend for collecting and recording usage information in SAM Pro for Adobe SaaS products?

 

Are there best practices or supported methods (e.g., manual updates, custom integrations, API-based solutions) that can help maintain accurate compliance and optimization reporting?

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dreinhardt
Kilo Patron
Kilo Patron

3 weeks ago

Hi @AlejandraV60132 ,

 could you please share any details about this conversation with Adobe about SAM Pro and your personal definition of Adobe SaaS usage? At the moment the tool is able to distinguish between Single Apps and CC recommendations based on „usage data“ from the portal. Some kind of usage/login details seems to be available to create these recommendations.

 

if there are any additional usage details available in the portal, but not processed by SAMP, you should raise a IDEA portal case and of course import and update this data into the instance would be helpful.

 

Thanks, Dennis

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AlejandraV60132
Tera Contributor
In response to dreinhardt

3 weeks ago

Thank you, dreinhardt!

 

Adobe support indicated that for “Last Used” data, “you need to check with your identity system, we from Adobe don’t’ have any option to provide that information.”

 

Are you saying that SAM Pro is receiving usage information from the Adobe portal at the moment?  What type of usage information?

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