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2 hours ago
About This Document
This document contains 89 questions and answers from the SAM Office Hours session held on October 21, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts.
Of the 89 questions, 52 were answered in writing during the session via the Zoom Q&A panel. An additional 36 answers were extracted from the session recording transcript. 1 questions were answered live but no recording transcript is available.
Note: Answers marked as "Extracted from Recording" were processed using AI transcription and extraction. While we have made every effort to ensure accuracy, these answers may contain inaccuracies or miss nuances from the original spoken response.
Answer Source Legend
Written (Q&A Panel) β Answer typed directly in the Zoom Q&A during the session
Extracted from Recording β Answer spoken verbally, extracted from transcript (AI-processed)
No transcript available β Answer was given live but no recording transcript is available
Questions & Answers
|
# |
Question |
Answer |
Source |
|
1 |
Good Morning! We are having a situation in which a lot of OOB products are showing on our Microsoft card in SAM Workspace. How can we remove these from showing on the card, and just show the products we want to track? Thanks! |
Hello, everybody. Good morning, good afternoon, good evening. Depending on where you're joining us from, this is the Software Asset Management office hours for October. It's very nice to be speaking with everybody. If you guys want to go ahead and drop in chat where you're joining from, it's always nice to know where people are, are joining us from. And also Please remember if you have questions for us today and please use the Q&A feature. If we see questions in chat, we, we, you know, we, we always advise people use Q&A. That's what we're monitoring because it's it's hard for us to kind of keep an eye on the chat and the Q& A when it comes to questions. So yeah, we have as always our esteemed item Rangers and representatives from Solution Consulting and product management and we are all here and ready and waiting to take your question. So do go ahead and drop them into Q& A if you have questions. Just while everyone is joining telling us where they're from and hopefully putting their ... |
Recording |
|
2 |
Iβm trying to understand if I need to link every licensable discovery model (on the discovery model record) to a corresponding software model for compliance. When I review a specific product in the Discovery Model table, I sometimes notice that certain discovery models do not have a Software Model associated. If I go into the Software Model and view the Matching Discovery Models tab, I can find that same discovery model listed, even though the software model isn't linked in the Discovery Model record. Given that SAM Pro seems to recognize the association, should I manually link the Software Model to the Discovery Model? |
the later ones. Yeah, yeah. I'll see if I can find the link here while we're talking and maybe pop that into the chat for you. Anything else I missed on that one, anybody? I think you got it All right. And the second question that we saw here was anonymous just trying to understand if they need to link every licensable discovery model to a corresponding software model for compliance or when they review a specific pattern in the discovery model table, they sometimes notice that certain discovery models do not have a software model associated. So the answer to this question is no, you, you, you, you don't need to make that link manually. So out-of-the-box happy path. The, the way it would work is we create an entitlement. That entitlement creates a software model and as part of that process, a discovery map will be assigned to the software model that's created in that discovery map will be responsible for tying the specific discovery model that goes with that software model. So, so that'... |
Recording |
|
3 |
What is the product_id field on a vendor catalog item? And what is it being used for in SAM? Documentation only states βThe item identification number assigned by your organization.β https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/product-catalog/task/... |
at don't implement the workspace, they don't have that ability to see the matching ones from the software model and and that they then they think they they've added to their work by needing to do this what you don't need to do Bear. OK, I see a question from Lucas around the package ID field on the vendor catalog item. I don't have an answer for this one. Does does anybody know what this field is? I, I, I there's a lot of good questions in here that are trying to stump the stump the team today. No, I don't have one for that one either. Lucas yeah, I would. I would have to research this for you. Lucas I yeah, yeah. I wouldn't have an answer for this one. I'm sorry. I I wouldn't have any effect. And what Lucas is asking about is the product ID field on the vendor catalog item and what it's being used for, for Sam. I can't think of anything specifically that would be used specifically for Sam in terms of compliance reporting or any of that kind of it's. So that's for reordering, right? Or... |
Recording |
|
4 |
In ServiceNow SAMPro Xanadu version what is the recommended metric group and license metric for a multi-machine license. Five licenses purchased/up to 12 users to access |
functionality or anything like that of Sam. It definitely doesn't have the an impact there. All right, and here's an interesting one. We're going to have to put this out to the group again, we're going to have to go with the general consensus on some of these. I think today everyone in ServiceNow, Sampro Xanadu version, what is the recommended metric group and license metric for a multi machine license? 5 licenses purchased with up to 12 users to access. I'm not sure if I yeah, exactly what kind of license that is or entitlement that is yeah, because I'm 5 devices between a per device and a per user as well though yeah it's 5 devices, but with a maximum yeah of 1212 users. Multi machine license, yeah, I would say that's a device based license. Yeah, yeah, it's it's a device based license with a user limit. I'm I'm, I'm, I'm thinking custom. I, I I can't think of one out-of-the-box though, but it could be custom for for this use case without knowing the software, that is where we're we'... |
Recording |
|
5 |
Good morning. Do you have any suggestions for efficently identifying and reporting on FOSS (an NYDFS requirement)? |
Hello, everybody. Good morning, good afternoon, good evening. Depending on where you're joining us from, this is the Software Asset Management office hours for October. It's very nice to be speaking with everybody. If you guys want to go ahead and drop in chat where you're joining from, it's always nice to know where people are, are joining us from. And also Please remember if you have questions for us today and please use the Q&A feature. If we see questions in chat, we, we, you know, we, we always advise people use Q&A. That's what we're monitoring because it's it's hard for us to kind of keep an eye on the chat and the Q& A when it comes to questions. So yeah, we have as always our esteemed item Rangers and representatives from Solution Consulting and product management and we are all here and ready and waiting to take your question. So do go ahead and drop them into Q& A if you have questions. Just while everyone is joining telling us where they're from and hopefully putting their ... |
Recording |
|
6 |
Is there any guide or quick start for managing software from initial approval to decommision? Everything I find seems to be centered around the difference modules (EA/APM, SAM Pro) but not a best practice for the whole life cycle. |
d to use to kind of suss those out and report on those. And any other suggestions from the group? No, I can't say anything. OK, all right. So the next one here, I'm going to collab with everybody else here again. So Theresa's asking if there is any quick start guide or any kind of documentation for managing software from the initial approval to decommissioning. So she's looking specifically for documentation on best practice or right from the initial software. I know we, we've definitely talked, we talk about this a lot. And there's a lot when it comes to software, right? Especially when you start looping in things like engineering applications and you start doing all the all the different checks that should be done prior to actually purchasing the software, like even things like vendor checks and all the rest of that kind of stuff. But I don't know if there's any official documentation on that that anybody can think of. I know the process guy's got some stuff I want to say on that. Ye... |
Recording |
|
7 |
How do you recommend using multiple discovery sources and deduplicating entries with an order of precedence set? |
Utilize CI Class Manager to setup your identification and precidence rules as part of the Identification and Reconciliation Engine |
Written |
|
8 |
How do we enable license metrics in the samp_sw_license_metric table so that they can be used when entering entitlements? |
s. So yeah, so that one in short, I think lots of different ways we could answer that, but I think we need a little bit more detail to to be definitive. And I see I'm just going to jump in real quick. I'm just going down the question list. There's another one here where somebody was asking how they enable license metrics in this metric, like Sam license metric table, so they could be used for entering entitlements. And that's exactly what Tom just said. And that's custom license metrics, right? That's how you would do it. If you need to create a license metric, you're doing a custom license metric and that's how you would enter them. So they can be then associated with your entitlements that you're creating. And I believe there's also a property associated with it as well. Let me make sure I'll be sure. I think there is also a custom to just just to have reconciliation to account for custom license measures. I think there is a property we have to toggle a system property. Yeah, that co... |
Recording |
|
9 |
good morning all! For the sso integration, what does this mean on step 6: OAuth Client ID Client ID that is assigned to your Okta application. OAuth Client Secret Client secret that is assigned to your Okta application. OAuth Redirect URL URL of the OAuth provider that users are redirected to after authentication. This field is automatically set to https://<instance-name>.service-now.com/oauth_redirect.do, where <instance-name> is the name of your ServiceNow instance. |
Hello, everybody. Good morning, good afternoon, good evening. Depending on where you're joining us from, this is the Software Asset Management office hours for October. It's very nice to be speaking with everybody. If you guys want to go ahead and drop in chat where you're joining from, it's always nice to know where people are, are joining us from. And also Please remember if you have questions for us today and please use the Q&A feature. If we see questions in chat, we, we, you know, we, we always advise people use Q&A. That's what we're monitoring because it's it's hard for us to kind of keep an eye on the chat and the Q& A when it comes to questions. So yeah, we have as always our esteemed item Rangers and representatives from Solution Consulting and product management and we are all here and ready and waiting to take your question. So do go ahead and drop them into Q& A if you have questions. Just while everyone is joining telling us where they're from and hopefully putting their ... |
Recording |
|
10 |
Posted originally in SAM forum but not really answered: In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation: - A small subset of these subscriptions do match existing ServiceNow users. - The majority appear to be shared mailboxes, group accounts, or seasonal/temporary workers whose accounts are disabled in Active Directory. - These accounts are not currently represented in ServiceNow, which limits visibility and reclamation capabilities. We're considering adjusting LDAP OU filters to include disabled accounts, but we're unsure if this is the best approach. Questions: 1. What is the recommended best practice for handling subscriptions tied to disabled or non-human accounts in ServiceNow SAM? 2. Is it advisable to bring in disabled AD accounts via LDAP just for visibility and reclamation purposes? 3. Are there alternative approaches to man |
eve there's any documented best practice. So I'm going to post the question that's being asked into the chat so everybody can take a look at that, but I'll read it out here too. So, so I guess this was originally in the Sam forum. So they've identified a large number of user subscriptions linked to M365 integration profiles that don't have a corresponding record user record in service now. So a small set of these are subscriptions don't match existing ServiceNow users. A lot seem to be shared mailboxes, group accounts. Those accounts aren't currently represented in ServiceNow which limits the visibility and reclamation capability. So the questions are what is the recommended best practice for handling subscriptions tied to disabled or non human accounts in service now? Is it advisable to bring in disabled accounts via LDAP for visibility and reclamation are in the other alternative approaches. So yeah, as I said, I don't think, you know, panelists here, I don't think there's any best p... |
Recording |
|
11 |
I would love to learn more about how the automated software reclimation workflow occurs when the reclaim candidate gets to Awaiting revocation. Not much documentation is out there around the reclimation workflow and process and even less on that step. |
If its automated, then that part of the process is handled by the CSD plugin (client Software delivery/distribution). Typically thatinvolves removing a persons name from an SCCM/MECM collection group, which the SCCM/MECM agent then notices on a 2hr polling window and then triggers the uninstaller for the software. |
Written |
|
12 |
Could you explain about the reason for introducing the software model result property (com.snc.samp.unlicensed_smr_creation), we found it strange that this is set to false by default. Is it also intended that this property can only be seen by admins? As we cannot see it with sam_admin in one of our instances. |
y data and also if we're able to link the user of the device to the owner of the subscription. There was a question here about this new software property. I believe this came out in Zurich. Someone who can someone can correct me if I'm wrong, but what it what it does is it will automatically create software model results for for software models that don't have entitlements. And the question is they noticed that it's set to default. Oh excuse me, that it's set to false by default and what permissions need to see it? So the permission question I haven't tested yet because I'm an admin in my test system. So they said that they can't see it as a Sam admin. So I assume yes, as a system admin you can see it looks like you can as a Sam admin. But to answer the first part of the question. So yeah, this is set to false by default, which means that when reconciliation is run, if there is no entitlement associated with your software model, then a software model result won't be created. If we turn... |
Recording |
|
13 |
Saw this in chat and would also like an answer so pasting it here: is it possible to use one custom metric for multiple products (rather than create multiple with different names and same code) - like could we create a reusable custom metric |
ossible to use one custom metric from multiple products rather than creating multiple custom metrics for different names for the same kind of metric. And I'm pretty sure you can use a custom metric on multiple entitlements, can you not? You can, yeah, that's what I thought. So yes, you can use your custom metric multiple times, right. And there's another one here that that I so what's considered a subscription step up and that I believe is kind of more more restricted to to Microsoft. Now, I do have did do a video on this. I'll be honest, it's been a while since I did a video on this one. But yes, I have done a video on this specifically about Microsoft step ups and understanding them. But really what it is, is it's allowing you to upgrade a current subscription to a higher edition for kind of a different price, right? So rather than rather than buying the full new subscription, you kind of step it up to the next version for a discounted price or a lower price. So I will post the link ... |
Recording |
|
14 |
Why is reporting mostly done at the product level? |
Can you please elaborate? Which reporting are you talking about (maybe some examples)? |
Written |
|
15 |
Hi SAM Team!!! I have a question. We have integration with tanium. ie are importing os as a sw install, but there is error Missing relationship for VM. why is this needed for windows server OS? do I need to import relationships within VMWare integration or can I do some workaround? |
hey Milan! If you have an account to access Now support, I recommend searching for any KB articles that may speak to this in regards to the Tanium integration |
Written |
|
16 |
What should be done with software models that have no discovery map? We have quite a lot of software models that were automatically created and do not have a discovery map. |
Some software models are still able to identify the installs that are associated with them (even when DMAPs donβt exist). DMAPs do add provide infromation (e.g., suite definitions). The common βwisdomβ on software model creation is not to turn on that Automatic Software Model creation property, unless you have an established operational process to continuously review/clean-up those that are incomplete and/or not needed. |
Written |
|
17 |
Does the SAM Content Audit Table list all content updates? As we cannot find updates about suite definitions. |
ompliant and what's not compliant, showing what you are managing versus what you're not managing. All right, I'm going to make Rezno answer this next one here. So Rezno, I know you kind of already answered me in chat, but I'm going to put you on the spot here, buddy. So the question is, did the Sam content audit table list all content updates as we cannot find updates about sweet definitions right now? That's a good question, Shan. So our content audits table only capture changes in content from tables that use this stage column. So the stage column is essentially if there are changes in the value, the new value is captured in the stage field. And then once the content is downloaded, there's a job that will replace the value in the non stage column, the the actual column with a value from this stage. So a lot of most of our content tables contain these stage columns, but those that do not contain stage columns, unfortunately the audit is not captured in the audit table. Thank you. Of c... |
Recording |
|
18 |
For collecting SAM Shadow SaaS data, do we need any license entitlement from ServiceNow beyond ACC-V and SAM Pro, like DEX? Does DEX even have separate license? |
Hi Vijay, as of Zurich there is no dependency on DEX for SaaS usage. Being licensed for SAM Pro & ACC is sufficient |
Written |
|
19 |
Hey guys, not exactly a SAM-Question, but maybe you got me a short answer: Is there a MacMon-Integration for ITAM/ITOM available or planned in the future?! Thanks in advance! |
Hey Arndt! i'm not immeidately sure, if you have a now support account definiltey submit an idea in idea portal, or have your account rep check with integration team |
Written |
|
20 |
We are thinking of moving to Agent Client collector, does it gather the installation path for software? |
Installation paths are collected on file based discovery (FBD), so if you have it enabled it would.Also, note that not all software has this information provided so some of them may still miss the installationpath information. |
Written |
|
21 |
I'm seeking guidance on the recommended best practice for managing Extended Security Update (ESU) entitlements within the ServiceNow SAM Pro module. Our Use Case: We have a large environment with legacy systems, specifically Windows Server 2008/2012 and a significant number of Windows 10 workstations. We have purchased the necessary ESU licenses to cover these assets and need to track this in ServiceNow. Our Challenge: We are struggling to find the correct way to represent and manage these ESU _entitlements_. We understand this isn't a traditional software installation that gets discovered and allocated via a key. We aren't finding a dedicated Extended Support software model or a specific entitlement type that allows us to track these purchases and assign them to the relevant CIs. Our Question: What is the recommended approach to effectively create, track, and assign ESU entitlements to our server and workstation CIs? |
he-box on Sam, but but we can support awesome. All right, I have a little different one here that I was thinking I would like to ask actually the people in all of our participants here today to see if they have any set processes on how they deal with this, because the questions asking is what's the recommended best practice and I don't believe there's any documented best practice. So I'm going to post the question that's being asked into the chat so everybody can take a look at that, but I'll read it out here too. So, so I guess this was originally in the Sam forum. So they've identified a large number of user subscriptions linked to M365 integration profiles that don't have a corresponding record user record in service now. So a small set of these are subscriptions don't match existing ServiceNow users. A lot seem to be shared mailboxes, group accounts. Those accounts aren't currently represented in ServiceNow which limits the visibility and reclamation capability. So the questions ar... |
Recording |
|
22 |
GM: How does SN handle Subscription software that utilises usage as transactions not user names. For example, AWS, Azure Monetary Commits etc. |
hello Verna! this use case may align with cloud cost managmenet, which is designed to help organizations manage cloud spend like those provided above. Definiltey check it out if you haven't already! |
Written |
|
23 |
What is considered a Subscription step-up? |
stom metrics for different names for the same kind of metric. And I'm pretty sure you can use a custom metric on multiple entitlements, can you not? You can, yeah, that's what I thought. So yes, you can use your custom metric multiple times, right. And there's another one here that that I so what's considered a subscription step up and that I believe is kind of more more restricted to to Microsoft. Now, I do have did do a video on this. I'll be honest, it's been a while since I did a video on this one. But yes, I have done a video on this specifically about Microsoft step ups and understanding them. But really what it is, is it's allowing you to upgrade a current subscription to a higher edition for kind of a different price, right? So rather than rather than buying the full new subscription, you kind of step it up to the next version for a discounted price or a lower price. So I will post the link to that Microsoft Step Up video that I did and you can kind of get a bit more informatio... |
Recording |
|
24 |
My question is around custom metrics - can you use one metric for multiple products rather than create multiple with different names and the same code |
Multiple Entitlements should be able to use the same custom license metric. |
Written |
|
25 |
Is there a known sync issue between the product type from the product table and the product type displayed in the list view of the software model table? |
Product Type in Products table is driven by Content Library (or you set it up in case of Custom Software Product). Product Type in Software Model table incorporates βProduct License Exceptionβ where sometimes you want to change Product Type for certain editions (which is different from the Productβs Product Type). For example, SQL Server will showβLicensableβ on Products table, but βNot Licensableβ forβCommunityβ edition in Software Models because Product License Exception is defined for that edition to be βNot Licensableβ |
Written |
|
26 |
Is there a way to turn off an iTAM (SAM) Health check if it is not applicable? Not mute individual findings but actually turn off the check. |
ah, it would be instant scan, go to checks and then you can just sort by category. And I believe you can sort by application. If you bring the application field, then you, you should be able to focus on the ones that are Sam, I believe so. And I do love to hear that some people are, are using these ITAM health checks. You know, we, we do go into a lot of customers instance and a lot of times we're we're giving customers a kind of once over an education on the ITAM health check. So definitely recommend using it. It's got a great way to to really point out some of those key things that you need to look at and work with your discovery teams and usually to help remediate. So right see do anything else that one I don't know. I yeah, there's a lot of interesting ones here. Why stamp purchase of written details tail was made not editable. I couldn't answer that my friend. I didn't know That's the one I just read too. So here's what we can probably answer though, Ben. So will there be any clar... |
Recording |
|
27 |
Would love some clarity on Product Install Condition vs Software Model Condition |
see below...in essence they are the same think, however SAM offers two different UX views to configure https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage... |
Written |
|
28 |
I have a question with regard to the suite components. In case we have 100 Suite licenses for a product and we also have 50 licenses for a particular product from that suite. HOw do we calculate those standalone installs. |
hey Syed! as always, defer to your specifc T&Cs...that said you could allocate the standalone installs to the standalone product entitlement, or use SW install condtions on the suite model to 'block' the stand along product |
Written |
|
29 |
is there any reason whysamp_purchased_subscription_details table is made not editable?Does this include only M365& D365 purchased subscription summary? |
sorry, will have to refer this to the Product Management team. This is a design question that I would need their imput on |
Written |
|
30 |
Will there be any clarification or further enhancements to Active Install = false or true? This field is not adjustable and seems more and more inaccurate as time goes by without any further updates from your team. |
friend. I didn't know That's the one I just read too. So here's what we can probably answer though, Ben. So will there be any clarification or further enhancements to the active install equals false or true field? This feels not adjustable and seems to be more inaccurate as time goes on without any further updates from your team. That's interesting. All right, so active install equals true are the only type of software installation records that are going to get considered as part of reconciliation. The reason that field exists is when you have multi source CMD BS. So you've got say ServiceNow Discovery and SCCM bringing back software installation data for the same CI and that can cause duplication. So there's another process that runs which is called software de duplication, which is a daily job and that will run and de duplicate any truly duplicate and it has to be truly 100% duplicate installation records. And that way only one of those two will get counted as part of your during you... |
Recording |
|
31 |
Can you explain EOL data for SAM. How do items get an EOL date assigned to them. I understand content library feeds the data, but what needs to be working in SAM to get the data to populate. How do you know if a EOL date is missing because the publisher hasn't provided one vs it isn't in the content library yet. |
You will want to go to Software Lifecycle Report table, which contains all normalized software with install count >0. You can see which of these records have the date fields empty (note that we have multiple lifecycle phases like GA, EOS, EOES, EOL). We also have βLifecycle Codeβ field that identifies software that our Content Team has researched but couldnβt find the dates (e.g., because the Publisher doesnβt publicly made the dates available). The Lifecycle Code column will show codes like βEXC***β and you can find what this code means in the Code Description. |
Written |
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32 |
Does SAMPRO offers any functionality to identify opensource softwares? |
yes, they can be normalized at the Discovery Model Level and tagged as Open Source |
Written |
|
33 |
'@Resno Resnofendri - We've found that a lot of OOTB reporting is done at the product level rather than say the software model. Is there a reason for this? Giving the option to report more at say the software model level would be nice and give more granularity |
Without some examples of which reports youβre referring to, itβs hard for me to give a generic answer. If there are any reports that are done at Products Iβd imagine there will be drill down capabilities to get you to lower level granularity. Again, if you could name a few reports that are currently at Product level that you wish were done at Model level, I can provide further insight. |
Written |
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34 |
Can someone explain why SAM pro is telling me that I need an Entitlement for Adobe Acrobat Reader which is FREE for everyone? Is this not something that SAM Pro exclude |
That was really good to hear from you. I think it's better to hear from some of our customers who are doing that than than our theory sometimes. How are you? Yeah. So changing topics, we have a question from from Jeffrey. Can someone explain why Sam Pro is telling me that I need an entitlement for Adobe Acrobat Reader which is free for everyone? Is this not something Sound Pro can exclude? So I thought I'd take this one because I've had a lot of conversations with customers lately about Adobe Acrobat, so it feels quite topical. So just a little bit of background which I won't go into a huge detail on, but from an installation perspective, Adobe have got a unified installer for Acrobat Pro, Acrobat standard, Acrobat Reader. So it's the same kind of installer package. And if the inventory, if your discovery data, Jeffrey is coming from something like SCCM, it can't distinguish which edition of Acrobat is, is deployed because it's, it's a common installer. So what you'll end up with in Sa... |
Recording |
|
35 |
My question is this β https://www.servicenow.com/community/sam-forum/attached-screenshot-license-usage-keep-only-relevant-... On Software Asset Workspace β License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use. I have advised that we need to get rid of these models organically whereas I have been asked to modify the UI and suppress those models from coming up. I know messing around with UI Builder is not an ideal scenario. Can you please advise if there is anything in addition to whatever has been suggested in the answer? |
THere is a way better answer. You can turn on the model so it only works for published products. This is in Software Asset -> Administration -> Properties. Its the last property on the page. There is also a SAM Ranger video on how to use this feature. |
Written |
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36 |
Matching discovery models are used to lift up and normalize the various versions of the model to a singular model that can match to the sw product model |
Philip, I believe you were adding information to what you provided in the chat? If not, feel free to add the question in Q&A window. |
Written |
|
37 |
Would you explain some of the reason why Unidentified File Sets would include the file name (e.g., Acrobat.dll, AdobeARM.exe) but do not include the publisher and product? Its a slog having to then go back and identify the publisher and product for these records when they can be in the thousands. There must be something missing from the overall configuration that is preventing these two important fields to automatically get populated. Note: ALL discovery software models are fully normalized. |
Louis, Iβve been meaning to reach out to you on this (I see you have an open Content Request on this). First of all, FBD should be viewed as a complementary method of software identification/normalization when the package normalization doesnβt produc anything. FBD requires the fingerprintβ to be populated either by the customer or by engaging with ITOM Content Team (not ITAM Content Team) to (i.e., file name + file version + file size need to be translated into Publisher + Name + Version). ITAM Content Team doesnβt have capacity/capability to determine the mapping on their own (because they donβt necessarily have access to environments that can be used to identify those files/processes). |
Written |
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38 |
samp_sw_publisher table which comes from the content service has a Manufacturer field - this Manufacturer field ties back to Core Companies - we were told this is supposed to normalize on it's own but is not - can you explain if this is recognized on ServiceNow's side and when we can expect an update? |
Be sure to have core Company normalization (which is a platform content feature thats not exclusive to SAM) enabled. If there is stilla gap, submit a content ticket and weβll get it updated for you. |
Written |
|
39 |
Yes concurrent based |
. Curry, if you're, if you can hear us, it might be it would be good to kind of understand a little bit more detail maybe the the, the product and the publisher. But yeah, I think we're all we're all these are all valid options. One other thing I was thinking when I first read that is, is it, is it concurrent? You know, we're talking about 12 users using or five licenses to be used concurrently or or is it not concurrently because that that throws another element to consider if we're talking about concurrent use for a maximum number of devices or users. So yeah, so that one in short, I think lots of different ways we could answer that, but I think we need a little bit more detail to to be definitive. And I see I'm just going to jump in real quick. I'm just going down the question list. There's another one here where somebody was asking how they enable license metrics in this metric, like Sam license metric table, so they could be used for entering entitlements. And that's exactly what ... |
Recording |
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40 |
We are showing multiple versions of the same software as installed in a machine.Its causing a noise when we see it in TPM. Even if we have the latest version installed, TPM is showing all the older versions as well with outdated lifecycle info. Whereas expectation is that as we have an UpToDate version, TPM should not show that. TPM is getting data from SAM tables. Any suggestion to address this? |
obe, because those are treated differently as well. Those are BD duped as well. Yeah, yeah. Yeah, that's all that's we get. We get a few questions on that one duplicate. Yeah, and here's another one, but it's a binary. Yeah, this this next question kind of relates to that a little bit where they're showing multiple versions of the same software installed on a machine and it's causing a lot of noise in TPM even if they have the latest version installed. So there's more to this question, but really what I would suggest is it depends. Not all discovery sources are created equal, right? So you need to think about and look at where what the discovery source is for that particular CI we're talking about and understand whether or not that discovery source has the capability of removing software installation records when a device, when a, when a software has been upgraded. And I always use the example of of Chrome, right? Most people have Chrome on their laptops. Chrome updates at minimum mont... |
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41 |
Is there a recommendation in place for bundling software models that cross publisher acquisition activity? FOR EXAMPLE, VMWare ESXi is licensed under the Cloud Foundation suite...but the installs flag as VMWare ESXi, and thus the ESXi model can't be linked to the vCF model parent because the publishers don't match |
o link the user of the device to the owner of the subscription. There was a question here about this new software property. I believe this came out in Zurich. Someone who can someone can correct me if I'm wrong, but what it what it does is it will automatically create software model results for for software models that don't have entitlements. And the question is they noticed that it's set to default. Oh excuse me, that it's set to false by default and what permissions need to see it? So the permission question I haven't tested yet because I'm an admin in my test system. So they said that they can't see it as a Sam admin. So I assume yes, as a system admin you can see it looks like you can as a Sam admin. But to answer the first part of the question. So yeah, this is set to false by default, which means that when reconciliation is run, if there is no entitlement associated with your software model, then a software model result won't be created. If we turn this to true, then you get sof... |
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42 |
Is Cloud Cost Managmenet a seperate paid module or a plug-in? |
CCM is separate module, but it comes with SAM Enterprise |
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43 |
Another question: Is it recommended to create software model (esp for the software that is not discovered)? If yes, what is the proper process |
Software Models are for grouping up licensable Discovery models. You donβt need them if there is no software installed/discovered unless you are using it capture a governance decision of Cerified/Restricted. Use can add the Install Count to the Software Model list view to quickly see which ones have zero installs. |
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How are people doing custom metrics - especially for License metics that show in the IBM license metric but are NOT IBM licenses. Do we have to do custom metrics? |
yes - we would suggest to do a custom metric |
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Hunter - USE reconciliation rules with the CMDB360 tab as your guidfleine for all discovery sources updating similar fields |
nt data for yet and we don't have the software model created for it yet, then yet that will be a use case where we would have a licensable discovery model not associated to a software model. Now, sometimes customers opt to automatically create software models. And if that is checked, then yeah, the reconciliation process would automatically create a software model for licensable products that you may not have a software model for yet. But that is a property that we caution use against, especially if you first start now because sometimes you can cause your software model table to be unwieldy. So hopefully that that that helps to answer your question. Anything else anybody wants to add? No, I think that's, that's about right range. But you know, that's the key. It's, it's a good indicator. If you're picking up the fact that you don't have any software models associated with that discovery model and you know, it's a licensable product, you know, you've got an issue somewhere, right? You'v... |
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46 |
Having trouble getting the Last Activity data from MS Dynamics 365, particularly for Customer Service. We have a working integration, but that detail does not come in. We have an integration for M365 that is bringing in the last activity, but we cannot get D365 to do it. Is there a trick to this? |
nd what's coming in from discovery, then maybe a high ticket at the next step. Yeah, thank you guys. Now, all right, and I'm pretty sure I know the answer to this, but again, correct me if I'm wrong, everyone, they're, they are really testing my knowledge here today, but they're asking, they're not getting last activity for Dynamics 365, They're getting last activity for M365 subscriptions, but they can't get it for D365. For Dynamics 365, as far as I know, our integration does not get Dynamics usage data. Does anybody else know if I'm wrong or have they heard any updates to that? But I don't think there is any. It's OK, Vicki, I just saw that in the chat. There is a separate integration for D365 that was going to be the next thing. I haven't, I haven't checked in a while. But yeah, so check, check in the your integration profiles and you should have the ability to create that Dynamics integration and that should hopefully bring in those usage data again. Thanks, Vicki. It's been a whi... |
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47 |
Is or is it not best practices to set a Product Install condition for a suite component of a software suite? I have for example Adobe Indesign which is part of the Adobe CC All Apps and we do not have an Individual entitlement for Indesign but it is showing up as we have an individual license |
, so check, check in the your integration profiles and you should have the ability to create that Dynamics integration and that should hopefully bring in those usage data again. Thanks, Vicki. It's been a while since I looked at Dynamics. All right, the next one here. Is it not best practice to set product install conditions for suite components of a software suite? For example, I have Adobe Indesign, which is part of Adobe Creative Cloud, all apps, but we do not have individual entitlements for Indesign, but it's showing up as we have an individual license. And I know this is Ben's favorite subject. Oh, I'm sorry. Ask that question again. I am I Yeah. No, no, no. OK question, man. I was go forward bugging you. Go forward. I would say to, to Jeffrey here, you should be looking at updating your inference percentage on the software suite. The odds are you'll need to change that. Cause the odds are it's probably set to 75%, in which case you're, it's probably not using your suite licenses... |
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48 |
Does the Ranger series offer how to acclimate to Software Asset Workspace from the classic UI? |
Reviewing the Ranger videos will certainly help aclimate you. |
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Bradford: Could you repost the link for the Oracle configuration in SN. |
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Systematic review of existing ServiceNow to Ariba integration capabilities utilizing Mulesoft middleware completed. Updated documentation of current as-is state on confluence Recommendation for future expansion documented, presented, and accepted by FRBR. Future expansion must include methods that will enable at 75% of NIT non-endpoint purchases to be fully automated, with resulting purchase records automatically created for processing by the Ariba Network. Expansion process must result in appropriate ServiceNow records (CMDB, HAM, SAM) being automatically created. |
that into the chat for you. Anything else I missed on that one, anybody? I think you got it All right. And the second question that we saw here was anonymous just trying to understand if they need to link every licensable discovery model to a corresponding software model for compliance or when they review a specific pattern in the discovery model table, they sometimes notice that certain discovery models do not have a software model associated. So the answer to this question is no, you, you, you, you don't need to make that link manually. So out-of-the-box happy path. The, the way it would work is we create an entitlement. That entitlement creates a software model and as part of that process, a discovery map will be assigned to the software model that's created in that discovery map will be responsible for tying the specific discovery model that goes with that software model. So, so that's kind of the the happy path for that. But yeah, there, there, there. There are use cases where you... |
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51 |
For Releases, is there a document/resource that lists the new scheduled jobs, business rules, etc. that are being added to the system specifically for SAM? |
This is an example in the scenario of upgrading from Xanau to Zurich: https://www.servicenow.com/docs/bundle/zurich-xanadu-df3/page/release-notes/rn-combined/zurich-xanad... You can find similar for other scenarios (e.g., upgrading from Yokohama to Zurich) |
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'@Bradford, Thanks but I have that Doc, and it's not really clear what the results or behaviour are, or why use one vs the other |
is a separate integration for D365 that was going to be the next thing. I haven't, I haven't checked in a while. But yeah, so check, check in the your integration profiles and you should have the ability to create that Dynamics integration and that should hopefully bring in those usage data again. Thanks, Vicki. It's been a while since I looked at Dynamics. All right, the next one here. Is it not best practice to set product install conditions for suite components of a software suite? For example, I have Adobe Indesign, which is part of Adobe Creative Cloud, all apps, but we do not have individual entitlements for Indesign, but it's showing up as we have an individual license. And I know this is Ben's favorite subject. Oh, I'm sorry. Ask that question again. I am I Yeah. No, no, no. OK question, man. I was go forward bugging you. Go forward. I would say to, to Jeffrey here, you should be looking at updating your inference percentage on the software suite. The odds are you'll need to ch... |
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53 |
where can i find information on which software publishers can automatically pull data from their portals into ServiceNow when a license is reclaimed. This includes identifying: 1. Whether license reclamation updates are reflected in the publisherβs portal and how long does the update take? 2. Any limitations or configuration requirements for enabling this functionality? |
asonably confident that that if there is a fix to a particular piece of logic in the product on the publisher pack, it will be applied as part of that. Olivia, I will, I will type you an answer on that one. No worries. All right. And here's one I can answer. Finally, where can I find information on which software publishers can automatically pull data into portal ServiceNow when a license is reclaimed? So there is a really good document that I always have trouble finding, but I just did find it again on ServiceNow docs, which will actually tell you which what the actual publisher, what will happen when you actually reclaim the subscription. So I just posted that in the chat and there's a really good section here that that we'll talk about, you know, down it's in yellow. It says, for example, reclaiming AHA account deactivates the account so that you can't log into the AHA portal. But then when you look at say reclaiming a box account, it deletes the account, right? So this article will... |
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54 |
When trying to create a new product with the publisher Microsoft I get an error of as if the publisher is not there. Any ideas? |
This probably has something to do with your Companies table (core_company). If there is no entry for βMicrosoftβ, or if that entry does not have βNormalizedβ = true, that means itβs not being used as part of reference qualifier. |
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Thank you Kieron. I'm referring to the shadow SaaS analytics as explained on this page. It talks about some browser data monitoring via ACC. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage... This page is not sufficiently explaining if it requires any additional setup/ configuration to get this data. We are in the process of upgrading to Zurich and our SAM Admins are asking for this data. |
Understood - I can confirm you donβt need additional DEX licenses for this featureβ¦ACC is sufficient |
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56 |
Hey Resno! For our product list view issue, the content library has the product as child, the list view of the software model table has Not Licensable. When you open the software model detail, the product type is not editable and visibly switches from Not Licensable to Child. We are opening a case on this but didn't know if it was a known issue. π |
Hi Jeanna! Please do open a case. I suspect this was due to Product License Exception, but if thereβs something else going on, we can definitely investigate. |
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THanks Tom - however I found in my testing it would duplicate the required licensing - h ere is my forum post - I ended up having to create multiples: https://www.servicenow.com/community/sam-forum/custom-sam-license-metric-using-resource-value-for-mo... |
Iβll work on testing this as well and work with you on that post. |
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58 |
There is a solution for sccm to pick up the Acrobat edition but it's not used in SAM Pro? |
Hi Bjarne, we do support the custom solution to gather editions inSCCM: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721360 |
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59 |
Going back to the software models, what is the best practice to use version agnostic software models? e.g. MS SQL Server, we create version specific software models match with discovery models (to show EOL info). SAM Fundamental course suggests we create entitlements to specific version and downgrade rights to reconcile consumption with older versions. So what business scenarios we would consider using version agnostic software models? |
you want to reclaim, etcetera, and those are the permissions you need. So think about that. But that article is really helpful in terms of knowing what will happen when you reclaim a user subscription. Here's a question by Edwin about software models. Wanting to understand the best practice to use version agnostic software models. So they create version specific software models, metric discovery models to show end of life information. They mentioned that the same fundamental core suggests that you create entitlements to the specific version downgrade rights to reconcile consumption with older versions. So what business scenarios would we consider using version agnostic software models? So I'm going to start here. You structure your software models based on the agreements that you have with your vendors. So if that is version agnostic, that is what you do. If it is version specific, that is what you do. So best first and foremost, do what is do what is mandated through your agreement wi... |
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60 |
How are Publisher Packs Updated once installed & deployed? Are they updated along with other patches like Yokohama v1 or v2 or only when major releases are done? aka X to Y to Z etc...? |
Hi Olivia - good question. If there are fixes etcassociated with PP plugins, then these will be updated along with the patches |
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61 |
We have CPU and Core counts in CMDB for a server CI but do not see them in SAMPro and have a reconciliation error due to missing CPU details. Why are they attributes not being populated to SAM? |
Hey Michael! If you haven't already, please submit a support case for this so additional root cause analysis can be conducted |
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62 |
I'm seeking guidance on the recommended best practice for managing Extended Security Update (ESU) entitlements within the ServiceNow SAM Pro module. Our Use Case: We have a large environment with legacy systems, specifically Windows Server 2008/2012 and a significant number of Windows 10 workstations. We have purchased the necessary ESU licenses to cover these assets and need to track this in ServiceNow. Our Challenge: We are struggling to find the correct way to represent and manage these ESU _entitlements_. We understand this isn't a traditional software installation that gets discovered and allocated via a key. We aren't finding a dedicated Extended Support software model or a specific entitlement type that allows us to track these purchases and assign them to the relevant CIs. Our Question: What is the recommended approach to effectively create, track, and assign ESU entitlements to our server and workstation CIs? |
he-box on Sam, but but we can support awesome. All right, I have a little different one here that I was thinking I would like to ask actually the people in all of our participants here today to see if they have any set processes on how they deal with this, because the questions asking is what's the recommended best practice and I don't believe there's any documented best practice. So I'm going to post the question that's being asked into the chat so everybody can take a look at that, but I'll read it out here too. So, so I guess this was originally in the Sam forum. So they've identified a large number of user subscriptions linked to M365 integration profiles that don't have a corresponding record user record in service now. So a small set of these are subscriptions don't match existing ServiceNow users. A lot seem to be shared mailboxes, group accounts. Those accounts aren't currently represented in ServiceNow which limits the visibility and reclamation capability. So the questions ar... |
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63 |
Updating the content service is a SAM_Admin role. They require data in an XML fformat. Why does it require a system admin to create the XML file. Shows how disconnected this system is. |
Hi Andrew, thank you for the feedback. I completely understand the challenge there. ACL for XML export is defined at the platform level. We can take your feedback and see how we can bypass this, somehow, specific to exporting XML from certain tables only (e.g., Software Discovery Models). If you havenβt done it, feel free to post this on our Idea Portal. That way, other customers have share the same challenge can upvote it. This will be very helpful for us in terms of prioritizing it for roadmap. |
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64 |
'@Tom Boudreau - can you please post the youtube video for keeping only published models on LHS of License Usage β Software Asset -> Administration -> Properties |
https://www.youtube.com/watch?v=JKN4-afKcc8&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=52 |
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65 |
How do we clean up software install records where the software has been uninstalled, but the computer is still live? |
Hello, everybody. Good morning, good afternoon, good evening. Depending on where you're joining us from, this is the Software Asset Management office hours for October. It's very nice to be speaking with everybody. If you guys want to go ahead and drop in chat where you're joining from, it's always nice to know where people are, are joining us from. And also Please remember if you have questions for us today and please use the Q&A feature. If we see questions in chat, we, we, you know, we, we always advise people use Q&A. That's what we're monitoring because it's it's hard for us to kind of keep an eye on the chat and the Q& A when it comes to questions. So yeah, we have as always our esteemed item Rangers and representatives from Solution Consulting and product management and we are all here and ready and waiting to take your question. So do go ahead and drop them into Q& A if you have questions. Just while everyone is joining telling us where they're from and hopefully putting their ... |
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66 |
How do we clean up software install records where the software has been uninstalled, but the computer is still live? |
apologies, didnβt get to this live. If youβre using a Service Graph connector - e.g. SCCM, then sw uninstalkled should be automatically removed.Refer to this KB for details: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1588232 |
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67 |
The Features are listed on Release documents but are there specific NEW jobs and business rules that are being added? It would be nice to be able to review these before there is impact |
thanks for the feedback β I will pass it on |
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68 |
I seem to have empties in some of my reconciliation data. Why is that? and how do i make those empties appear as data I can work with? |
Hey Mark! in the above use case, what are the empties? |
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69 |
For the create software model (esp for the software that is not discovered) question, how about if there are custom software or SaaS kind of products that are not discoverable, but a software model might be required. |
In that case yes do create them if you want to tracking the licensing. The Software Model is the link between the Entitlement & the inventory side which is either the installs or SaaS subscriptions |
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70 |
What's the easiest way to create a report to show a total count of installs of all software titles regardless of version. Eg. Softare Product Total Installs Software123 45 Software 234 5000 |
Thats doable. Software Discovery Models have the counts and have a link to the Normalized Product. So you can make a report in platform analytics on the discovery model table to SUM up the install count and group by the Normalized Product to get the aggregation desired! |
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71 |
We encounter an issue when we register entitlements for SaaS products, where we do not have a connector and that is not discovered β so the product is completely unknown to SN and we only need to register the entitlement to follow our purchase and renewal. When creating these entitlements, we first need to create an βemptyβ Software Model. However, we sometimes encounter the issue that the publisher is not available in the Software Publisher table. When investigating, we find that the Publisher is in the Company table, and also that it is included in the content catalog. Is there a standard way to import a publisher from either content catalog or company table? |
You can also just add an entry to the company table (permissions assumed). Turning on the Normalization Data Services to provide normalization of the company table will also help: https://www.youtube.com/watch?v=I9hciC54h1o&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=5&pp=iAQB |
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72 |
Can you post the youtube Video for the Oracle License Managment in SN. Bradford posted a video in a previous session. |
ge you to do so. Right, that's the housekeeping over and probably enough from me. Guys, anybody want to get us started with any of the questions? Sure. I guess I'll go since I marked the first one here. So there's a question here about where they have a lot of out-of-the-box products showing in the license usage dashboard. So specifically you're thinking about like you open up your publisher for Microsoft and that Sam Workspace, you can see all the products listed there. So they wanted to know how they can just show the products that they want to track. So there's a couple of ways you can actually do that within the product. The way we used to do it was by enabling the license under management feature on the software model. But since I want to say Xanadu, maybe there was the introduction of published products. So that is a new feature where you can actually go in and you can list out the products you would like to have published. So then when you go into your license usage dashboard, y... |
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73 |
Can you post the youtube Video for the Oracle License Managment in SN. Bradford posted a video in a previous session. |
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74 |
'@Tom Boudreau - thanks for the YouTube link to Ben Mills Published Products - Software Asset Management Workspace Is there anything else that needs to be done apart from the answer I got on the Community question and the youtube video you provided? Do I have to manually go and check if every model published has a relevant entitlement and also check if there is any installation found by Discovery? https://www.servicenow.com/community/sam-forum/attached-screenshot-license-usage-keep-only-relevant-... |
The goal is to allow you to reset so you can individually opt products into your recon processand SAM workspaces once you have them under control and do those 1 by 1. |
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75 |
OK, doing that. The report takes about 10 minutes to load and is too large to export to anything and will not work with Scheduled email jobs π |
Please donβt just accept bad performance. My advice is to put in a ticket to have that table indexed to fix that report |
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76 |
'@bradford Blair - the entitlements are in and the allocations are in. For example, we are licensed for 38 licenses for Think-Cell and SAM says 50 people need to have licenses. On the software installations, I see the machines that Think-Cell is installed on and not installed on. However, I do not see the name of the inidivudal owning that machine. Is there a way to remedy this? |
You can add that column via a dot walking. the ci links to the asset (laptop / machine) which has an assigned to field |
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77 |
Do you have any suggestions on Metrics (KRIs) around the end of life workflow request (SEOLREQ)? Sources to check out? |
I would start with the breakdown of the stages (whether the workflow is still open, completed, canceled, etc.). You can alsodo it by the Workflow Actions (whether the action is to remove the EOL software, Upgrade, Purchase Support, etc.) https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage... |
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78 |
Is there a way to exclude our MS Windows Server licenses from reconciliation only for the cloud. These installations are being covered through the Cloud providers. Our MS Windows Server licenses are intended for on prem and Azure |
Install conditions are for exactly this. |
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79 |
To be clear in my D365 question, we have both integrations. That's why I was asking... we get M365 Last activity, but not from D365. But thank you for trying to answer. |
t of good questions in here that are trying to stump the stump the team today. No, I don't have one for that one either. Lucas yeah, I would. I would have to research this for you. Lucas I yeah, yeah. I wouldn't have an answer for this one. I'm sorry. I I wouldn't have any effect. And what Lucas is asking about is the product ID field on the vendor catalog item and what it's being used for, for Sam. I can't think of anything specifically that would be used specifically for Sam in terms of compliance reporting or any of that kind of it's. So that's for reordering, right? Or like when you buy that. So that's just the link out to Apple's number for whatever that is or you know, whatever for whatever software vendor it is. Yeah, that's what I that's what I was leaning towards as well too. But I don't think it really has any direct impact at least on the functionality or anything like that of Sam. It definitely doesn't have the an impact there. All right, and here's an interesting one. We'r... |
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80 |
why do some software installation with the same discovery model use different Software Model Result Source such as half result from the calculator and half use ASMR |
Take a look at your Software Models which use search criteria (in the DMAP) to find matching Discovery Model. There is likely overlap there. My advice would be to try to consolidate the models. |
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81 |
May be a basic question: We have property enabled to auto-create software model for not-licensable software products. What checks will be done to create a software model automatically. Will there be a scheduled job runs daily which checks for new discovery models withou a software model and create a new software model? What are troubleshooting steps if a software model is not created for a discovery model? |
When using that property (which I donβt recommend BTW). It should always create one unless one is already created. |
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82 |
Thank you. I'll let them know |
Live answered |
N/A |
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83 |
'@Tom Boudreau - >>The goal is to allow you to reset so you can individually opt products into your recon processand SAM workspaces once you have them under control and do those 1 by 1. Sorry but what do you mean by have them under control? |
being in control is when you feel that you have discovery that is exhaustive and entitlement entry that is also complete/exhaustive. |
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84 |
Tom, we did try that and was unsuccessful |
ws server licenses from reconciliation only for the cloud right? Like their their installations are covered. So they don't those are covered with the cloud. They want the their server licenses to be used for their on Prem stuff. And I said install conditions are exactly for this, but he said it was unsuccessful. So is there is there guidance on the criteria for the install conditions that would allow it to that allow that to work better? You shouldn't technically need to use that if you're doing. And correct me if I'm wrong here, Ben, it's been a while since I played with this one, but you, your cloud discovery should be identifying whether or or you should be tagging, right? There should be tags associated. Yeah, that's what I was thinking about, tagging. Tagging. Yeah. That should be associated with those with those VMS, right. That says either BYOL or license included. I know there was. Let me see if I can find the field. But yeah, yeah, we just had our camera right now. You would t... |
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85 |
Question about CSD 2.0, please: In the setup of the Entra ID spoke, a whole list of possible API permissions are made available. Where might I find a list of *just* the ones necessary to run CSD 2.0? |
Depending on where you're joining us from, this is the Software Asset Management office hours for October. It's very nice to be speaking with everybody. If you guys want to go ahead and drop in chat where you're joining from, it's always nice to know where people are, are joining us from. And also Please remember if you have questions for us today and please use the Q&A feature. If we see questions in chat, we, we, you know, we, we always advise people use Q&A. That's what we're monitoring because it's it's hard for us to kind of keep an eye on the chat and the Q& A when it comes to questions. So yeah, we have as always our esteemed item Rangers and representatives from Solution Consulting and product management and we are all here and ready and waiting to take your question. So do go ahead and drop them into Q& A if you have questions. Just while everyone is joining telling us where they're from and hopefully putting their questions into Q&A. Just a couple of housekeeping issues or co... |
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86 |
Would you cover this a bit more re: 'Perpetual', 'Maintenance', 'Perpetual + Maintenance' license types? More specifically, re: Downgrade rights which is not on the 'Maintenance' license type, so when would the entitlment be added to the 'Perpetual' vs. when it would be added to the 'Maintenance' to ensure the flow through entitlment works correctly between the two and any downgrade right(s). |
t's a maintenance, you're purchasing maintenance which actually doesn't entitle you to use the software. It's just extending the period of time that you can use the software or it will be supported, I should say. So I would associate the maintenance entitlement with an existing entitlement for your perpetual licenses probably in those cases. Anybody else here can I bring up 1? Sure. So Michael Holman asked, is there a way to exclude Microsoft Windows server licenses from reconciliation only for the cloud right? Like their their installations are covered. So they don't those are covered with the cloud. They want the their server licenses to be used for their on Prem stuff. And I said install conditions are exactly for this, but he said it was unsuccessful. So is there is there guidance on the criteria for the install conditions that would allow it to that allow that to work better? You shouldn't technically need to use that if you're doing. And correct me if I'm wrong here, Ben, it's be... |
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87 |
What is the difference between the Assign To and the Allocation on the entitlment record? |
icensable installs first. So it may not get to all installs in the first pass because it will try to do the licensable ones first because that's what we were concerned about from from legislation standpoint. And the other variable that you may want to factor in to to the accuracy is that there is a difference. So if you're using ServiceNow discovery, there is a difference between an install created by the application pattern versus the application probe as well. So you know, you may have three depending on your discovery sources. And let's say you know, SQL Server is the is the install. You may have a sequel server coming in from SECM. You may have an install record creation, which is created by equals application pattern true. And then you may have one that's created by the application probe and only one of the three will will get marked as true. So be careful for the installs that are created by the pattern and probe, because those are treated differently as well. Those are BD duped ... |
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88 |
can you suggest on SAM renewal calendar - Personalize - option be editable where we can add a field from contract or entitlement to Group by instead of the default Display name or Cost Center |
PLease make this suggestion on the Ideas portal section of community - others have also asked for other ways to organizae the renewal calendar in the past. |
Written |
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89 |
Hi Tom, what if the assigned to is empty. We have one empty, It has a machine but is empty individual |
ware model associated. So the answer to this question is no, you, you, you, you don't need to make that link manually. So out-of-the-box happy path. The, the way it would work is we create an entitlement. That entitlement creates a software model and as part of that process, a discovery map will be assigned to the software model that's created in that discovery map will be responsible for tying the specific discovery model that goes with that software model. So, so that's kind of the the happy path for that. But yeah, there, there, there. There are use cases where you're going to have licensable discovery models not associated to a software model. Like if we have a licensable product that perhaps we haven't collected the entitlement data for yet and we don't have the software model created for it yet, then yet that will be a use case where we would have a licensable discovery model not associated to a software model. Now, sometimes customers opt to automatically create software models.... |
Recording |
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