SAM Office Hours Q&A October 2025 | AMS/EMEA Session

Kieron Dean
ServiceNow Employee

3 weeks ago - edited 3 weeks ago

About This Document

This document contains 89 questions and answers from the SAM Office Hours session held on October 21, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product experts.

Of the 89 questions, 52 were answered in writing during the session via the Zoom Q&A panel. An additional 36 answers were extracted from the session recording transcript. 1 questions were answered live but no recording transcript is available.

Note: Answers marked as "Extracted from Recording" were processed using AI transcription and extraction. While we have made every effort to ensure accuracy, these answers may contain inaccuracies or miss nuances from the original spoken response.

 

Answer Source Legend

Written (Q&A Panel) β€” Answer typed directly in the Zoom Q&A during the session

Extracted from Recording β€” Answer spoken verbally, extracted from transcript (AI-processed)

No transcript available β€” Answer was given live but no recording transcript is available

 

Questions & Answers

#

Question

Answer

Source

1

Hi Kieron.

 

Written

2

Good Morning! We  are having a situation in which a lot of OOB products are showing on our Microsoft card in SAM Workspace. How can we remove these from showing on the card, and just show the products we want to track? Thanks!

So they wanted to know how they can just show the products that they want to track. So there's a couple of ways you can actually do that within the product. The way we used to do it was by enabling the license under management feature on the software model. But since I want to say Xanadu, maybe there was the introduction of published products. So that is a new feature where you can actually go in and you can list out the products you would like to have published. So then when you go into your license usage dashboard, you have the ability to show only those published products. And then you have another filter that you could see all the unpublished products. I want to say, Ben, you did a video on this, am I right? Yeah, that's right. Yep. Perfect. So yeah, Ben is done already and it's, I think it's one of the later ones. Yeah. I'll see if I can find the link here while we're talking and maybe pop that into the chat for you. Anything else I missed on that one, anybody? I think you got it All right. And the second question that we saw here was anonymous just trying to understand if they need to link every licensable discovery model to a corresponding software model for compliance or when they review a specific pattern in the discovery model table, they sometimes notice that certain discovery models do not have a software model associated. So the answer to this question is no, you, you don't need to make that link manually. So out-of-the-box happy path. The way it would work is we create an entitlement. That entitlement creates a software model and as part of that process, a discovery map will be assigned to the software model that's created in that

Extracted from transcript

3

I’m trying to understand if I need to link every licensable discovery model (on the discovery model record) to a corresponding software model for compliance. When I review a specific product in the Discovery Model table, I sometimes notice that certain discovery models do not have a Software Model associated. If I go into the Software Model and view the "Matching Discovery Models" tab, I can find that same discovery model listed, even though the software model isn't linked in the Discovery Model record. Given that SAM Pro seems to recognize the association, should I manually link the Software Model to the Discovery Model?

But the answer as Ben talked about is it goes through the discovery map logic from the model down to include the discovery models that are there, right. The matching discovery models tab within the workspace on the software model is the key to this. If you have not implemented the workspace, I'll I'm going to fight you. You should do that. But because this comes up often for people that don't implement the workspace, they don't have that ability to see the matching ones from the software model and that they then they think they've added to their work by needing to do this what you don't need to do Bear. OK, I see a question from Lucas around the package ID field on the vendor catalog item. I don't have an answer for this one. Does anybody know what this field is? I, I there's a lot of good questions in here that are trying to stump the stump the team today. No, I don't have one for that one either. Lucas yeah, I would. I would have to research this for you. Lucas I yeah. I wouldn't have an answer for this one. I'm sorry. I wouldn't have any effect. And what Lucas is asking about is the product ID field on the vendor catalog item and what it's being used for Sam. I can't think of anything specifically that would be used specifically for Sam in terms of compliance reporting or any of that it's. So that's for reordering, right? Or like when you buy that. So that's just the link out to Apple's number for whatever that is or whatever for whatever software vendor it is. Yeah, that's what I that's what I was leaning towards as well too. But I don't think it really has any direct impact at least on the

Extracted from transcript

4

What is the product_id field on a vendor catalog item? And what is it being used for in SAM?   Documentation only states β€œThe item identification number assigned by your organization.” https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/product-catalog/task/...

product level for your entire organization thing. If it's only one company, if you have multiple companies in there or something like that. Whereas I'm thinking more for model software model conditions. I'm thinking of the use case where you've got the same product, multiple locations, but all under different contracts or with different rights, etcetera, or broken down by say one department owns 12, the other department owns 10, etcetera. Like that. You could then use your install conditions that way at the model level and create your entitlements with that specific software model with that specific location department, whatever it happens to be. Yeah, thanks for walking through that, Sean. So get to those that were asking about that. I hope that gives some more dealing in, the macro here. Absent specific scenarios beyond what was discussed, if you're looking to set up a condition that will essentially apply to the product writ large, I think going into the software workspace could be the way to do that if you're in a scenario where you have multiple models of a specific product. Often times that's because of departments. It could also be contractual things. That's where it might make more sense to go directly to those individual models to set up one with different install conditions than the other. Yeah. Hey guys. We are at the top of the hour. I want to be respectful of everybody's time. A lot of great questions from everybody, so thank you very much as always. We are sorry if we didn't get to everybody's question. We do try and we've all been frantically typing it in Q&A. So yeah, 76 with only nine open, that's pretty good. That's not so bad. That's pretty good stats. So yeah, pretty good. Thank you everybody for your attendance and we will see you guys on the next one.

Extracted from transcript

5

In ServiceNow SAMPro Xanadu version what is the recommended metric group and license metric for a multi-machine license.  Five licenses purchased/up to 12 users to access

I think today everyone in ServiceNow, Sampro Xanadu version, what is the recommended metric group and license metric for a multi machine license? 5 licenses purchased with up to 12 users to access. I'm not sure if I yeah, exactly what license that is or entitlement that is yeah, because I'm 5 devices between a per device and a per user as well though yeah it's 5 devices, but with a maximum yeah of 1212 users. Multi machine license, yeah, I would say that's a device based license. Yeah, it's a device based license with a user limit. I'm I'm, I'm, I'm thinking custom. I I can't think of one out-of-the-box though, but it could be custom for this use case without knowing the software, that is where we're we're just a hyper spitball in here. Yeah, exactly. But, but without knowing the license, Yeah, it, it could be a custom where we're counting devices, but putting a user cap on it as well, right. And I will note, custom is not that hard and people don't need to be scared of it. I'm going to put a nice community post in the chat about how to do custom. It involves a little bit of scripting to do the counting, but it that's what lets you count like both machines and users in the same thing and then include the logic of not going over either, for example. Oh, nice. Yeah, and I don't want to throw a potential cat amongst the pigeons. Curry, if you're, if you can hear us, it might be it would be good to understand a little bit more detail maybe the, the product and the publisher. But yeah, I think we're all we're all these are all valid options. One other thing I was thinking when I first read that is it, is it concurrent? we're talking about 12 users using or

Extracted from transcript

6

Good morning. Do you have any suggestions for efficently identifying and reporting on FOSS (an NYDFS requirement)?

Do you have any suggestions for efficient identifying reporting on FOS, which I assume is free and open source software? So if we're talking free and open source software at the at the product level and at the discovery model level, we there's there's a field called product type which identifies your licensable, non licensable patch driver and children. So if so, if we wanted to make any reports on the software in our environments that are in that free and open source software, I guess category, the product type field would be a good field to use to suss those out and report on those. And any other suggestions from the group? No, I can't say anything. OK, all right. So the next one here, I'm going to collab with everybody else here again. So Theresa's asking if there is any quick start guide or any documentation for managing software from the initial approval to decommissioning. So she's looking specifically for documentation on best practice or right from the initial software. I know we've definitely talked, we talk about this a lot. And there's a lot when it comes to software, right? Especially when you start looping in things like engineering applications and you start doing all the all the different checks that should be done prior to actually purchasing the software, like even things like vendor checks and all the rest of that stuff. But I don't know if there's any official documentation on that anybody can think of. I know the process guy's got some stuff I want to say on that. Yeah, I know a while back, Matt Brazil and I forgot the other gentleman's name.

Extracted from transcript

7

Is there any guide or quick start for managing software from initial approval to decommision?  Everything I find seems to be centered around the difference modules (EA/APM, SAM Pro) but not a best practice for the whole life cycle.

your life cycles, which are often informed by the vendor life cycles, right? But these are the ones we were saying we're investing in this, we're maintaining this as a standard, We're divesting this, right? For things that were so as to avoid sprawl and to keep people on similar technical stacks, right? That handles the what I'm going to call like the main middle of the life cycle. But there's also people that are always like, how do I run the process of just like submitting, right? I can tell you here at service now for ourselves, we have a catalog item for requesting non standard software that goes through the like our software approval process to quote, get something approved and like available for people to have, right? And that is our own thing. And most people do something of that, of that nature alongside whatever their requirement process is. there's, there was always security check and enterprise architecture check, just to check for redundancy products in the same space, right? And as many other things as you need, right, along with the ability for the CIO to just override it all right, Which we, which we you also should track because that is can be both good and bad. So these are the thing and the workflow process that you can do in Flow Designer is a perfect way to model that process pretty quickly and then have it go through and then that can run it. And so that way you have lists of every decision that gets made, all the approvals that came along with it as part of a workflow, and then also what the final decision was or if it was overridden by the CIO as an example, right. So that's definitely an awesome practice that isn't entirely out-of-the-box on Sam, but we can support awesome. All right, I have a little different one here that I was thinking I would like to ask actually the people in all of our participants

Extracted from transcript

8

How do you recommend using multiple discovery sources and deduplicating entries with an order of precedence set?

Utilize CI Class Manager to setup your identification and precidence rules as part of the Identification and Reconciliation Engine

Written

9

How do we enable license metrics in the samp_sw_license_metric table so that they can be used when entering entitlements?

There's another one here where somebody was asking how they enable license metrics in this metric, like Sam license metric table, so they could be used for entering entitlements. And that's exactly what Tom just said. And that's custom license metrics, right? That's how you would do it. If you need to create a license metric, you're doing a custom license metric and that's how you would enter them. So they can be then associated with your entitlements that you're creating. And I believe there's also a property associated with it as well. Let me make sure I'll be sure. I think there is also a custom to just to have reconciliation to account for custom license measures. I think there is a property we have to toggle a system property. Yeah, that could be publisher specific. I know the one you're talking about, but I can't remember. Yeah. And the order of that is you do the metric first, then you do the entitlement slash model. Usually the entitlement will make the model the entitlement if you pick the metric, right? Yes, I was prototyping doing that for ServiceNow licensing so that you could try to manage that in Sam Pro as well 'cause that's something that people asked. It's not, again, not out-of-the-box, but that is a thing that you can do with a little bit of implementation. And Ben, yes, you were right. So I just found, yeah, there is a yeah, there is a property called run reconciliation with all available custom license metrics I believe we have to account for as well. Just to just to make sure that's toggled on. Yeah, I'm just going to post that in the chat real quick. Awesome. We had another question from Jeff here. Do you have any suggestions for efficient identifying reporting on FOS, which I assume is free and open source software? So if we're talking free and open source software at the at the product level and at the discovery model level, we there's there's a field called product type which identifies your licensable, non licensable patch driver and children. So if so, if we wanted to make any reports on the

Extracted from transcript

10

good morning all!  For the sso integration, what does this mean on step 6:  OAuth Client ID Client ID that is assigned to your Okta application. OAuth Client Secret Client secret that is assigned to your Okta application. OAuth Redirect URL URL of the OAuth provider that users are redirected to after authentication. This field is automatically set to https://<instance-name>.service-now.com/oauth_redirect.do, where <instance-name> is the name of your ServiceNow instance.

 

Written

11

Posted originally in SAM forum but not really answered: In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:  - A small subset of these subscriptions do match existing ServiceNow users. - The majority appear to be shared mailboxes, group accounts, or seasonal/temporary workers whose accounts are disabled in Active Directory. - These accounts are not currently represented in ServiceNow, which limits visibility and reclamation capabilities.  We're considering adjusting LDAP OU filters to include disabled accounts, but we're unsure if this is the best approach.  Questions:  1. What is the recommended best practice for handling subscriptions tied to disabled or non-human accounts in ServiceNow SAM? 2. Is it advisable to bring in disabled AD accounts via LDAP just for visibility and reclamation purposes? 3. Are there alternative approaches to man

So they've identified a large number of user subscriptions linked to M365 integration profiles that don't have a corresponding record user record in service now. So a small set of these are subscriptions don't match existing ServiceNow users. A lot seem to be shared mailboxes, group accounts. Those accounts aren't currently represented in ServiceNow which limits the visibility and reclamation capability. So the questions are what is the recommended best practice for handling subscriptions tied to disabled or non human accounts in service now? Is it advisable to bring in disabled accounts via LDAP for visibility and reclamation are in the other alternative approaches. So yeah, as I said, I don't think, panelists here, I don't think there's any best practice recommendations on these. You're absolutely right. These are big questions. We talked about things we point out actually to our customers when we're doing a review. It's definitely good to set up a customer report. Like I know when I'm doing a SAS review for a customer, I will point out subscriptions assigned to disabled users and that's a custom report that I create that's not in the tool yet. So I think that's obviously a really good thing for asset managers to do and watch and maintain because it really can identify issues in your off boarding process, right? That's a good indicator. If you continually have SAS subscriptions assigned to users who are disabled, then that is an off boarding process that needs to be looked at in an organization level to figure out how you can change that to get those subscriptions reclaimed when the user leaves the organization. But I would love to hear from anybody who wants to put their hand up and we can take them off mute about what you guys are doing about the non human accounts. All right, we'll look at all the people here. All right, I'd like this. So I'm going to take Andy here. You should be good to take yourself off mute now.

Extracted from transcript

12

I would love to learn more about how the automated software reclimation workflow occurs when the reclaim candidate gets to Awaiting revocation. Not much documentation is out there around the reclimation workflow and process and even less on that step.

If its automated, then that part of the process is handled by the CSD plugin (client Software delivery/distribution). Typically thatinvolves removing a persons name from an SCCM/MECM collection group, which the SCCM/MECM agent then notices on a 2hr polling window and then triggers the uninstaller for the software.

Written

13

Could you explain about the reason for introducing the software model result property (com.snc.samp.unlicensed_smr_creation), we found it strange that this is set to false by default. Is it also intended that this property can only be seen by admins? As we cannot see it with sam_admin in one of our instances.

but what it what it does is it will automatically create software model results for software models that don't have entitlements. And the question is they noticed that it's set to default. Oh excuse me, that it's set to false by default and what permissions need to see it? So the permission question I haven't tested yet because I'm an admin in my test system. So they said that they can't see it as a Sam admin. So I assume yes, as a system admin you can see it looks like you can as a Sam admin. But to answer the first part of the question. So yeah, this is set to false by default, which means that when reconciliation is run, if there is no entitlement associated with your software model, then a software model result won't be created. If we turn this to true, then you get software model results for software models that don't have an entitlement. And I suspect that we set this to false by default. It's because just to limit the amount of not compliant soft amount of results that you may get if you're not ready to report on that or use that property for the time being. So it's so it's probably set to false by default to make sure that you just keep it as clean as possible as far as what's compliant and what's not compliant, showing what you are managing versus what you're not managing. All right, I'm going to make Rezno answer this next one here. So Rezno, I know you already answered me in chat, but I'm going to put you on the spot here, buddy. So the question is, did the Sam content audit table list all

Extracted from transcript

14

Saw this in chat and would also like an answer so pasting it here:   is it possible to use one custom metric for multiple products (rather than create multiple with different names and same code) - like could we create a reusable custom metric

but they're asking is it possible to use one custom metric from multiple products rather than creating multiple custom metrics for different names for the same metric. And I'm pretty sure you can use a custom metric on multiple entitlements, can you not? You can, yeah, that's what I thought. So yes, you can use your custom metric multiple times, right. And there's another one here that I so what's considered a subscription step up and that I believe is more restricted to Microsoft. Now, I do have did do a video on this. I'll be honest, it's been a while since I did a video on this one. But yes, I have done a video on this specifically about Microsoft step ups and understanding them. But really what it is it's allowing you to upgrade a current subscription to a higher edition for a different price, right? So rather than rather than buying the full new subscription, you step it up to the next version for a discounted price or a lower price. So I will post the link to that Microsoft Step Up video that I did and you can get a bit more information on that. But a quick Google on Microsoft step up licenses. It'll give you some good PD FS as well too. All right, Ben, I got nothing else teed up. You got anything teed up? All right, let's see that here. Let me see. There's one by Chen Glenrick. Is there a way to turn off an ITAM Sam health check if it is not applicable? Not mute individual findings, but actually turn off the check. I believe if we go into the ITIL, let me check here, let me so just disabling a specific check. Yeah, let me go into my yeah, let me share my screen. Maybe. And I haven't tested this, so I haven't done this before, Jen,

Extracted from transcript

15

Why is reporting mostly done at the product level?

Can you please elaborate? Which reporting are you talking about (maybe some examples)?

Written

16

Hi SAM Team!!! I have a question. We have integration with tanium. ie are importing os as a sw install, but there is error "Missing relationship for VM." why is this needed for windows server OS? do I need to import relationships within VMWare integration or can I do some workaround?

hey Milan! If you have an account to access Now support, I recommend searching for any KB articles that may speak to this in regards to the Tanium integration

Written

17

What should be done with software models that have no discovery map? We have quite a lot of software models that were automatically created and do not have a discovery map.

Some software models are still able to identify the installs that are associated with them (even when DMAPs don’t exist). DMAPs do add provide infromation (e.g., suite definitions). The common β€œwisdom” on software model creation is not to turn on that Automatic Software Model creation property, unless you have an established operational process to continuously review/clean-up those that are incomplete and/or not needed.

Written

18

Does the SAM Content Audit Table list all content updates? As we cannot find updates about suite definitions.

Couldn't find live answer in the transcript.

N/A

19

For collecting SAM Shadow SaaS data, do we need any license entitlement from ServiceNow beyond ACC-V and SAM Pro, like DEX? Does DEX even have separate license?

Hi Vijay, as of Zurich there is no dependency on DEX for SaaS usage. Being licensed for SAM Pro & ACC is sufficient

Written

20

Hey guys, not exactly a SAM-Question, but maybe you got me a short answer: Is there a MacMon-Integration for ITAM/ITOM available or planned in the future?! Thanks in advance!

Hey Arndt! i'm not immeidately sure, if you have a now support account definiltey submit an idea in idea portal, or have your account rep check with integration team

Written

21

We are thinking of moving to Agent Client collector, does it gather the installation path for software?

Installation paths are collected on file based discovery (FBD), so if you have it enabled it would.Also, note that not all software has this information provided so some of them may still miss the installationpath information.

Written

22

I'm seeking guidance on the recommended best practice for managing Extended Security Update (ESU) entitlements within the ServiceNow SAM Pro module.  Our Use Case: We have a large environment with legacy systems, specifically Windows Server 2008/2012 and a significant number of Windows 10 workstations. We have purchased the necessary ESU licenses to cover these assets and need to track this in ServiceNow.  Our Challenge: We are struggling to find the correct way to represent and manage these ESU _entitlements_. We understand this isn't a traditional software installation that gets discovered and allocated via a key. We aren't finding a dedicated "Extended Support" software model or a specific entitlement type that allows us to track these purchases and assign them to the relevant CIs.  Our Question: What is the recommended approach to effectively create, track, and assign ESU entitlements to our server and workstation CIs?

 

Written

23

GM:  How does SN handle Subscription software that utilises usage as transactions not user names.  For example, AWS, Azure Monetary Commits etc.

hello Verna! this use case may align with cloud cost managmenet, which is designed to help organizations manage cloud spend like those provided above. Definiltey check it out if you haven't already!

Written

24

What is considered a Subscription step-up?

Couldn't find live answer in the transcript.

N/A

25

My question is around custom metrics - can you use one metric for multiple products rather than create multiple with different names and the same code

Multiple Entitlements should be able to use the same custom license metric.

Written

26

Is there a known sync issue between the product type from the product table and the product type displayed in the list view of the software model table?

Product Type in Products table is driven by Content Library (or you set it up in case of Custom Software Product). Product Type in Software Model table incorporates β€œProduct License Exception” where sometimes you want to change Product Type for certain editions (which is different from the Product’s Product Type). For example, SQL Server will show”Licensable” on Products table, but β€œNot Licensable” for”Community” edition in Software Models because Product License Exception is defined for that edition to be β€œNot Licensable”

Written

27

Is there a way to turn off an iTAM (SAM) Health check if it is not applicable?  Not mute individual findings but actually turn off the check.

Is there a way to turn off an ITAM Sam health check if it is not applicable? Not mute individual findings, but actually turn off the check. I believe if we go into the ITIL, let me check here, let me so just disabling a specific check. Yeah, let me go into my yeah, let me share my screen. Maybe. And I haven't tested this, so I haven't done this before, Jen, but I will test. But I do know that there's an area we can go to the instance scan and go to the checks and there is an active. If there was a way, I would, I would probably check here first for the individual check and set active to false. But I will test and see if I can run a scan to see if I disable this. Yeah. But this will be the way to do it. Yeah, I've never tried either. But that's exactly where I was going to is as I would said, active equals false. And then and then run it and see don't, don't, don't turn, don't turn the wrong ones off though, because yeah, please don't, please don't. But yeah, it would be instant scan, go to checks and then you can just sort by category. And I believe you can sort by application. If you bring the application field, then you should be able to focus on the ones that are Sam, I believe so. And I do love to hear that some people are using these ITAM health checks. we do go into a lot of customers instance and a lot of times we're we're giving customers a once over an education on the ITAM health check. So definitely recommend using it. It's got a great way to really point out some of those key things that you need to look at and work with your discovery teams and usually to help remediate. So right see do anything else that one I don't know.

Extracted from transcript

28

Would love some clarity on Product Install Condition vs Software Model Condition

see below...in essence they are the same think, however SAM offers two different UX views to configure  https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Written

29

I have a question with regard to the suite components. In case we have 100 Suite licenses for a product and we also have 50 licenses for a particular product from that suite.  HOw do we calculate those standalone installs.

hey Syed! as always, defer to your specifc T&Cs...that said you could allocate the standalone installs to the standalone product entitlement, or use SW install condtions on the suite model to 'block' the stand along product

Written

30

is there any reason whysamp_purchased_subscription_details table is made not editable?Does this include only M365& D365 purchased subscription summary?

sorry, will have to refer this to the Product Management team. This is a design question that I would need their imput on

Written

31

Will there be any clarification or further enhancements to Active Install = false or true? This field is not adjustable and seems more and more inaccurate as time goes by without any further updates from your team.

So will there be any clarification or further enhancements to the active install equals false or true field? This feels not adjustable and seems to be more inaccurate as time goes on without any further updates from your team. That's interesting. All right, so active install equals true are the only type of software installation records that are going to get considered as part of reconciliation. The reason that field exists is when you have multi source CMD BS. So you've got say ServiceNow Discovery and SCCM bringing back software installation data for the same CI and that can cause duplication. So there's another process that runs which is called software de duplication, which is a daily job and that will run and de duplicate any truly duplicate and it has to be truly 100% duplicate installation records. And that way only one of those two will get counted as part of your during your reconciliation process. Active install is also set to false if you're using that Sam property which is exclude from Sam. So system properties, you've got one where you can actually set up a custom field on the CMDBCI hardware table and exclude those specific CIS from Sam, which would then, which would then make those active installs equals false. So what happens is by default, say let's for example, your SCCM is running your nightly import of software installation records, install records are going to come in and automatically get marked as false until the deduplication process runs, which will then mark them as true. If it's a clear, it's a clean new install.

Extracted from transcript

32

Can you explain EOL data for SAM. How do items get an EOL date assigned to them. I understand content library feeds the data, but what needs to be working in SAM to get the data to populate. How do you know if a EOL date is missing because the publisher hasn't provided one vs it isn't in the content library yet.

You will want to go to Software Lifecycle Report table, which contains all normalized software with install count >0. You can see which of these records have the date fields empty (note that we have multiple lifecycle phases like GA, EOS, EOES, EOL).  We also have β€œLifecycle Code” field that identifies software that our Content Team has researched but couldn’t find the dates (e.g., because the Publisher doesn’t publicly made the dates available). The Lifecycle Code column will show codes like β€œEXC***” and you can find what this code means in the Code Description.

Written

33

Does SAMPRO offers any functionality to identify opensource softwares?

yes, they can be normalized at the Discovery Model Level and tagged as Open Source

Written

34

'@Resno Resnofendri - We've found that a lot of OOTB reporting is done at the product level rather than say the software model. Is there a reason for this? Giving the option to report more at say the software model level would be nice and give more granularity

Without some examples of which reports you’re referring to, it’s hard for me to give a generic answer. If there are any reports that are done at Products I’d imagine there will be drill down capabilities to get you to lower level granularity.  Again, if you could name a few reports that are currently at Product level that you wish were done at Model level, I can provide further insight.

Written

35

Can someone explain why SAM pro is telling me that I need an Entitlement for Adobe Acrobat Reader which is FREE for everyone? Is this not something that SAM Pro exclude

Can someone explain why Sam Pro is telling me that I need an entitlement for Adobe Acrobat Reader which is free for everyone? Is this not something Sound Pro can exclude? So I thought I'd take this one because I've had a lot of conversations with customers lately about Adobe Acrobat, so it feels quite topical. So just a little bit of background which I won't go into a huge detail on, but from an installation perspective, Adobe have got a unified installer for Acrobat Pro, Acrobat standard, Acrobat Reader. So it's the same installer package. And if the inventory, if your discovery data, Jeffrey is coming from something like SCCM, it can't distinguish which edition of Acrobat is deployed because it's a common installer. So what you'll end up with in Sam is you'll see Adobe Acrobat DC in 2024 or something like that, but there'll be no addition because we're not able to discern that from SCCM or other inventory tools that are already looking at the install program list. So what happens is if you've also got an integration to your Adobe Cloud and we're able to discern the user of the subscription and reconcile that with the user of the device where the installation is, then we're able to infer that, Jeffrey has a Pro Acrobat Pro subscription. Therefore we'll update the addition on that install to reflect that subscription level. So we'll actually go to Pro. If we're not able to make that linkage between the Adobe Cloud and the user of the device where the install is, then those installs will show up as requiring attention and show us potentially out of compliance. It doesn't mean we're saying you need a license for Reader. That's not the case. It's that we don't have enough information to discern if that's being covered by a subscription or not. So again, that might be the reason why. So maybe take a look at your at your inventory data and also if we're able to link the user of the device to the owner of the subscription.

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My question is this β†’   https://www.servicenow.com/community/sam-forum/attached-screenshot-license-usage-keep-only-relevant-...   On Software Asset Workspace β†’ License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use.  I have advised that we need to get rid of these models organically whereas I have been asked to modify the UI and suppress those models from coming up. I know messing around with UI Builder is not an ideal scenario.   Can you please advise if there is anything in addition to whatever has been suggested in the answer?

THere is a way better answer. You can turn on the model so it only works for published products. This is in Software Asset -> Administration -> Properties. Its the last property on the page. There is also a SAM Ranger video on how to use this feature.

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Matching discovery models are used to lift up and normalize the various versions of the model to a singular model that can match to the sw product model

Philip, I believe you were adding information to what you provided in the chat? If not, feel free to add the question in Q&A window.

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Would you explain some of the reason why Unidentified File Sets would include the file name (e.g., Acrobat.dll, AdobeARM.exe) but do not include the publisher and product?  Its a slog having to then go back and identify the publisher and product for these records when they can be in the thousands.   There must be something missing from the overall configuration that is preventing these two important fields to automatically get populated.  Note:  ALL discovery software models are fully normalized.

Louis, I’ve been meaning to reach out to you on this (I see you have an open Content Request on this). First of all, FBD should be viewed as a complementary method of software identification/normalization when the package normalization doesn’t produc anything. FBD requires the "fingerprint” to be populated either by the customer or by engaging with ITOM Content Team (not ITAM Content Team) to (i.e., file name + file version + file size need to be translated into Publisher + Name + Version). ITAM Content Team doesn’t have capacity/capability to determine the mapping on their own (because they don’t necessarily have access to environments that can be used to identify those files/processes).

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samp_sw_publisher table which comes from the content service has a Manufacturer field - this Manufacturer field ties back to Core Companies - we were told this is supposed to normalize on it's own but is not - can you explain if this is recognized on ServiceNow's side and when we can expect an update?

Be sure to have core Company normalization (which is a platform content feature thats not exclusive to SAM) enabled. If there is stilla gap, submit a content ticket and we’ll get it updated for you.

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Yes concurrent based

 

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We are showing multiple versions of the same software as installed in a machine.Its causing a noise when we see it in TPM. Even if we have the latest version installed, TPM is showing all the older versions as well with outdated lifecycle info. Whereas expectation is that as we have an UpToDate version, TPM should not show that. TPM is getting data from SAM tables. Any suggestion to address this?

to that a little bit where they're showing multiple versions of the same software installed on a machine and it's causing a lot of noise in TPM even if they have the latest version installed. So there's more to this question, but really what I would suggest is it depends. Not all discovery sources are created equal, right? So you need to think about and look at where what the discovery source is for that particular CI we're talking about and understand whether or not that discovery source has the capability of removing software installation records when a device, when a, when a software has been upgraded. And I always use the example of Chrome, right? Most people have Chrome on their laptops. Chrome updates at minimum monthly, right? And so if you look and add remove programs thing, you'll see multiple a lot of times you'll see or not no, you'll only see the one. But then, if you look at the CI record and you see multiple copies of Chrome, that's not right. that there's something going on with that discovery source that is not removing those records when the software gets updated. So only not all will do that. Discovery will do that, SCCM will do that, Intune will do that. They will remove those records that no longer exist. So that's my first suggestion to you is if you see multiple versions when they're not there, check your discovery source. If it's supposed to be removing those software, something's going wrong with that job and it's not removing them. If your discovery source doesn't remove software installation records, that's something you have to think about because you want to be able to maintain that accuracy over time of your software installation records. So I worked with a customer a few years ago. Of course, this is before where their discovery source wouldn't do this. And so we actually had to set up an auto flush job to purge their installation record where discovery source equaled this and hadn't been updated in X amount

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Is there a recommendation in place for bundling software models that cross publisher acquisition activity?  FOR EXAMPLE, VMWare ESXi is licensed under the Cloud Foundation suite...but the installs flag as VMWare ESXi, and thus the ESXi model can't be linked to the vCF model parent because the publishers don't match

create software models. And if that is checked, then yeah, the reconciliation process would automatically create a software model for licensable products that you may not have a software model for yet. But that is a property that we caution use against, especially if you first start now because sometimes you can cause your software model table to be unwieldy. So hopefully that that helps to answer your question. Anything else anybody wants to add? No, I think that's about right range. But that's the key. it's a good indicator. If you're picking up the fact that you don't have any software models associated with that discovery model and it's a licensable product, you've got an issue somewhere, right? You've got to break in that either the DMAP or maybe you don't have an entitlement or maybe you don't have a software model created or the wrong software model created. So it's always good to notice those things and it's also good to make sure that when you're doing your compliance position for that product or for any product that matter, you're, you're making sure that none of those exist out there, right? So that's good best practices to OK, I've got my compliance position done for product X. Maybe I should just quickly check the discovery models to see if there's anything maybe in the match not found normalized like or potentially not potentially being mapped back to that software model that should be for whatever the reason happens to be. I will add that because I've had this question a couple of times with customers is that it's a very fair question and we understand because it looks like you can do it both ways and to understand which one matters or which one overrides the other or so on. But the answer as Ben talked about is it goes through the discovery map logic from the model down to include the discovery models that are there, right.

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Is Cloud Cost Managmenet a seperate paid module or a plug-in?

CCM is separate module, but it comes with SAM Enterprise

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Another question: Is it recommended to create software model (esp for the software that is not discovered)? If yes, what is the proper process

Software Models are for grouping up licensable Discovery models. You don’t need them if there is no software installed/discovered unless you are using it capture a governance decision of Cerified/Restricted.  Use can add the Install Count to the Software Model list view to quickly see which ones have zero installs.

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How are people doing custom metrics - especially for License metics that show in the IBM license metric but are NOT IBM licenses. Do we have to do custom metrics?

yes - we would suggest to do a custom metric

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Hunter - USE reconciliation rules with the CMDB360 tab as your guidfleine for all discovery sources updating similar fields

 

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Having trouble getting the Last Activity data from MS Dynamics 365, particularly for Customer Service. We have a working integration, but that detail does not come in. We have an integration for M365 that is bringing in the last activity, but we cannot get D365 to do it. Is there a trick to this?

they're not getting last activity for Dynamics 365, They're getting last activity for M365 subscriptions, but they can't get it for D365. For Dynamics 365, as far as I know, our integration does not get Dynamics usage data. Does anybody else know if I'm wrong or have they heard any updates to that? But I don't think there is any. It's OK, Vicki, I just saw that in the chat. There is a separate integration for D365 that was going to be the next thing. I haven't, I haven't checked in a while. But yeah, so check in the your integration profiles and you should have the ability to create that Dynamics integration and that should hopefully bring in those usage data again. Thanks, Vicki. It's been a while since I looked at Dynamics. All right, the next one here. Is it not best practice to set product install conditions for suite components of a software suite? For example, I have Adobe Indesign, which is part of Adobe Creative Cloud, all apps, but we do not have individual entitlements for Indesign, but it's showing up as we have an individual license. And I know this is Ben's favorite subject. Oh, I'm sorry. Ask that question again. I am I Yeah. No, no. OK question, man. I was go forward bugging you. Go forward. I would say to Jeffrey here, you should be looking at updating your inference percentage on the software suite. The odds are you'll need to change that. Cause the odds are it's probably set to 75%, in which case you're, it's probably not using your suite licenses for that single install in design. So you need to look at how you have your products installed in your environment and adjust your inference percentage on the software suite accordingly to what how you have it within your environment. Some customers 75 would work for others you might have to drop it down to even 5%.

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Is or is it not best practices to set a Product Install condition for a suite component of a software suite? I have for example Adobe Indesign which is part of the Adobe CC All Apps and we do not have an Individual entitlement for Indesign but it is showing up as we have an individual license

Couldn't find live answer in the transcript.

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Does the Ranger series offer how to acclimate to Software Asset Workspace from the classic UI?

Reviewing the Ranger videos will certainly help aclimate you.

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Bradford:  Could you repost the link for the Oracle configuration in SN.

https://www.servicenow.com/docs/auth/login/?redirect=%2Fbundle%2Fzurich-it-operations-management%2Fp...

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"Systematic review of existing ServiceNow to Ariba integration capabilities utilizing Mulesoft middleware completed. Updated documentation of current as-is state on confluence Recommendation for future expansion documented, presented, and accepted by FRBR. Future expansion must include methods that will enable at 75% of NIT non-endpoint purchases to be fully automated, with resulting purchase records automatically created for processing by the Ariba Network. Expansion process must result in appropriate ServiceNow records (CMDB, HAM, SAM) being automatically created.

 

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For Releases, is there a document/resource that lists the new scheduled jobs, business rules, etc. that are being added to the system specifically for SAM?

This is an example in the scenario of upgrading from Xanau to Zurich:  https://www.servicenow.com/docs/bundle/zurich-xanadu-df3/page/release-notes/rn-combined/zurich-xanad...  You can find similar for other scenarios (e.g., upgrading from Yokohama to Zurich)

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'@Bradford, Thanks but I have that Doc, and it's not really clear what the results or behaviour are, or why use one vs the other

we really enjoyed all of the discussions, the conversations, the activities and even the pub quiz that was, that was held on one of the. So, yeah, so it was great. And I fully expect us to be running similar events in the future and it would be wonderful to see you there as we do. And one other comment I wanted to make just before we jump into questions is that we recently had a store release and part of that there are lots of features and functions that get released in that cadence. But one in particular I want to mention just because I'm having lots of conversations with customers about this topic is the updated version of the Service Graph Connector for Intune. So if you guys are using Service Graph Connector for Intune to bring your hardware software inventory into service now from Intune and you're using that service Grab connector, please do go ahead and have a look at the release notes and consider upgrading to the latest and greatest because one of the aspects that the latest version addresses is ensuring we have useful, more useful publisher information coming from software installs. So I will drop the release notes into chats. You guys go ahead and read it and I would fully encourage you to do so. Right, that's the housekeeping over and probably enough from me. Guys, anybody want to get us started with any of the questions? Sure. I guess I'll go since I marked the first one here. So there's a question here about where they have a lot of out-of-the-box products showing in the license usage dashboard. So specifically you're thinking about like you open up your publisher for Microsoft and that Sam Workspace, you can see all the products listed there.

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where can i find information on which software publishers can automatically pull data from their portals into ServiceNow when a license is reclaimed. This includes identifying:  1. Whether license reclamation updates are reflected in the publisher’s portal and how long does the update take? 2. Any limitations or configuration requirements for enabling this functionality?

Finally, where can I find information on which software publishers can automatically pull data into portal ServiceNow when a license is reclaimed? So there is a really good document that I always have trouble finding, but I just did find it again on ServiceNow docs, which will actually tell you which what the actual publisher, what will happen when you actually reclaim the subscription. So I just posted that in the chat and there's a really good section here that we'll talk about, down it's in yellow. It says, for example, reclaiming AHA account deactivates the account so that you can't log into the AHA portal. But then when you look at say reclaiming a box account, it deletes the account, right? So this article will talk about those particular features. And again, it's all going to depend on what permissions you set up when you create that integration profile. So, if you don't give that account for the right permissions, and it should say when you're setting up the integration profile, do you want to read, do you want to reclaim, etcetera, and those are the permissions you need. So think about that. But that article is really helpful in terms of knowing what will happen when you reclaim a user subscription. Here's a question by Edwin about software models. Wanting to understand the best practice to use version agnostic software models. So they create version specific software models, metric discovery models to show end of life information. They mentioned that the same fundamental core suggests that you create entitlements to the specific version downgrade rights to reconcile consumption with older versions. So what business scenarios would we consider using version agnostic software models? So I'm going to start here. You structure your software models based on the agreements that you have with your vendors. So if that is version agnostic, that is what you do. If it is version specific, that is what you do.

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When trying to create a new product with the publisher "Microsoft" I get an error of as if the publisher is not there. Any ideas?

This probably has something to do with your Companies table (core_company). If there is no entry for β€œMicrosoft”, or if that entry does not have β€œNormalized” = true, that means it’s not being used as part of reference qualifier.

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Thank you Kieron.  I'm referring to the shadow SaaS analytics as explained on this page.  It talks about some browser data monitoring via ACC.   https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...  This page is not sufficiently explaining if it requires any additional setup/ configuration to get this data.  We are in the process of upgrading to Zurich and our SAM Admins are asking for this data.

Understood - I can confirm you don’t need additional DEX licenses for this feature…ACC is sufficient

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Hey Resno! For our product list view issue, the content library has the product as child, the list view of the software model table has Not Licensable. When you open the software model detail, the product type is not editable and visibly switches from Not Licensable to Child. We are opening a case on this but didn't know if it was a known issue. πŸ™‚

Hi Jeanna! Please do open a case. I suspect this was due to Product License Exception, but if there’s something else going on, we can definitely investigate.

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THanks Tom - however I found in my testing it would duplicate the required licensing - h ere is my forum post - I ended up having to create multiples:  https://www.servicenow.com/community/sam-forum/custom-sam-license-metric-using-resource-value-for-mo...

I’ll work on testing this as well and work with you on that post.

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There is a solution for sccm to pick up the Acrobat edition but it's not used in SAM Pro?

Hi Bjarne, we do support the custom solution to gather editions inSCCM: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721360

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Going back to the software models, what is the best practice to use version agnostic software models? e.g. MS SQL Server, we create version specific software models match with discovery models (to show EOL info). SAM Fundamental course suggests we create entitlements to specific version and downgrade rights to reconcile consumption with older versions.  So what business scenarios we would consider using version agnostic software models?

They mentioned that the same fundamental core suggests that you create entitlements to the specific version downgrade rights to reconcile consumption with older versions. So what business scenarios would we consider using version agnostic software models? So I'm going to start here. You structure your software models based on the agreements that you have with your vendors. So if that is version agnostic, that is what you do. If it is version specific, that is what you do. So best first and foremost, do what is do what is mandated through your agreement with your software provider. That being said, yeah, no. So I know some folks use version gnostic, version agnostic software models just to have a way to I guess group all of their installs under 1 banner. But again, I wouldn't know what the business purpose for that would be, right? So we're in the business of making sure that we get an accurate compliance position for your agreements, whether they be standalone purchasers or enterprise agreements. But I guess if you're wanting to group all of your installs under one software model from a visibility standpoint, perhaps that may be a business reason. I know when it does come to version agnostic software models and end of life software, your version agnostic softwares tend to nest all of the life cycle data under that one software model since it is version agnostic. So that might be pretty interesting trying to decipher, right. if we look at the life cycle, we report right and all of the various versions of the life cycle report, if we have a whole bunch of installations, that's the number one software model that has all those life cycle dates associated with it that might be interesting to lead and parse through.

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How are Publisher Packs Updated once installed & deployed? Are they updated along with other patches like Yokohama v1 or v2 or only when major releases are done? aka X to Y to Z etc...?

Hi Olivia - good question. If there are fixes etcassociated with PP plugins, then these will be updated along with the patches

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We have CPU and Core counts in CMDB for a server CI but do not see them in SAMPro and have a reconciliation error due to missing CPU details. Why are they attributes not being populated to SAM?

Hey Michael! If you haven't already, please submit a support case for this so additional root cause analysis can be conducted

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I'm seeking guidance on the recommended best practice for managing Extended Security Update (ESU) entitlements within the ServiceNow SAM Pro module.  Our Use Case: We have a large environment with legacy systems, specifically Windows Server 2008/2012 and a significant number of Windows 10 workstations. We have purchased the necessary ESU licenses to cover these assets and need to track this in ServiceNow.  Our Challenge: We are struggling to find the correct way to represent and manage these ESU _entitlements_. We understand this isn't a traditional software installation that gets discovered and allocated via a key. We aren't finding a dedicated "Extended Support" software model or a specific entitlement type that allows us to track these purchases and assign them to the relevant CIs.  Our Question: What is the recommended approach to effectively create, track, and assign ESU entitlements to our server and workstation CIs?

So there's a long one in here from Stefan about extended security updates. So for example, old Windows Server 2008, 2012, Windows 10, right, they have purchased extended support for those products. And how do we reflect that within service now and what's the best way to do that? And so I would suggest creating potentially since it's Microsoft, you can probably create a maintenance entitlement and associate that maintenance with the existing entitlements. So that's one way you can do it and associate the two of them together. One thing I would also recommend doing is make, since these are specifically fair, fairly old software models, right? You're going to want to make sure you put your custom life cycle data in there as well too. So you can say you've got a custom life cycle for another year for these products or two years or whatever that new life cycle. Is for these particular software models. So you can track it on the end of life, end of support thing on actual model life cycles. So that'd be another thing I would do to track and manage those extended support, extended security updates that you've purchased. So two ways to do it. Or you can do it through a contract as well, too, right? And you can have a contract associated with those entitlements as well too. So you could have an extended support contract and associate the entitlements with it as well. So it's a bunch of different ways you can do it. No, you can't just create a specific, entitled one that have it consume, right? You're going to have to have the because it's not actually an entitlement, right? It's just a, it's a maintenance, you're purchasing maintenance which actually doesn't entitle you to use the software. It's just extending the period of time that you can use the software or it will be supported, I should say. So I would associate the maintenance entitlement with an existing entitlement for your perpetual licenses probably in those cases.

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Updating the content service is a SAM_Admin role.  They require data in an XML fformat.  Why does it require a system admin to create the XML file.  Shows how disconnected this system is.

Hi Andrew, thank you for the feedback. I completely understand the challenge there. ACL for XML export is defined at the platform level. We can take your feedback and see how we can bypass this, somehow, specific to exporting XML from certain tables only (e.g., Software Discovery Models).  If you haven’t done it, feel free to post this on our Idea Portal. That way, other customers have share the same challenge can upvote it. This will be very helpful for us in terms of prioritizing it for roadmap.

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'@Tom Boudreau - can you please post the youtube video for keeping only published models on LHS of License Usage β†’  Software Asset -> Administration -> Properties

https://www.youtube.com/watch?v=JKN4-afKcc8&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=52

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How do we clean up software install records where the software has been uninstalled, but the computer is still live?

Couldn't find live answer in the transcript.

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How do we clean up software install records where the software has been uninstalled, but the computer is still live?

apologies, didn’t get to this live. If you’re using a Service Graph connector - e.g. SCCM, then sw uninstalkled should be automatically removed.Refer to this KB for details: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1588232

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The Features are listed on Release documents but are there specific NEW jobs and business rules that are being added?  It would be nice to be able to review these before there is impact

thanks for the feedback β€” I will pass it on

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I seem to have empties in some of my reconciliation data.  Why is that?  and how do i make those empties appear as data I can work with?

Hey Mark! in the above use case, what are the empties?

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For the create software model (esp for the software that is not discovered) question, how about if there are custom software or SaaS kind of products that are not discoverable, but a software model might be required.

In that case yes do create them if you want to tracking the licensing. The Software Model is the link between the Entitlement & the inventory side which is either the installs or SaaS subscriptions

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What's the easiest way to create a report to show a total count of installs of all software titles regardless of version. Eg.  Softare Product Total Installs  Software123        45  Software 234       5000

Thats doable.  Software Discovery Models have the counts and have a link to the Normalized Product. So you can make a report in platform analytics on the discovery model table to SUM up the install count and group by the Normalized Product to get the aggregation desired!

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We encounter an issue when we register entitlements for SaaS products, where we do not have a connector and that is not discovered – so the product is completely unknown to SN and we only need to register the entitlement to follow our purchase and renewal. When creating these entitlements, we first need to create an β€˜empty’ Software Model. However, we sometimes encounter the issue that the publisher is not available in the Software Publisher table. When investigating, we find that the Publisher is in the Company table, and also that it is included in the content catalog. Is there a standard way to import a publisher from either content catalog or company table?

You can also just add an entry to the company table (permissions assumed). Turning on the Normalization Data Services to provide normalization of the company table will also help: https://www.youtube.com/watch?v=I9hciC54h1o&list=PLkGSnjw5y2U4zdMtBnktGnnoH_higJEN0&index=5&pp=iAQB

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Can you post the youtube Video for the Oracle License Managment in SN.  Bradford posted a video in a previous session.

Couldn't find live answer in the transcript.

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Can you post the youtube Video for the Oracle License Managment in SN.  Bradford posted a video in a previous session.

https://www.youtube.com/watch?v=n2MSI5FD1RE

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'@Tom Boudreau - thanks for the YouTube link to Ben Mills "Published Products - Software Asset Management Workspace"   Is there anything else that needs to be done apart from the answer I got on the Community question and the youtube video you provided?   Do I have to manually go and check if every model published has a relevant entitlement and also check if there is any installation found by Discovery?     https://www.servicenow.com/community/sam-forum/attached-screenshot-license-usage-keep-only-relevant-...

The goal is to allow you to reset so you can individually opt products into your recon processand SAM workspaces once you have them under control and do those 1 by 1.

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OK, doing that.  The report takes about 10 minutes to load and is too large to export to anything and will not work with Scheduled email jobs 😞

Please don’t just accept bad performance. My advice is to put in a ticket to have that table indexed to fix that report

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'@bradford Blair - the entitlements are in and the allocations are in.  For example, we are licensed for 38 licenses for Think-Cell and SAM says 50 people need to have licenses.  On the software installations, I see the machines that Think-Cell is installed on and not installed on.  However, I do not see the name of the inidivudal owning that machine.  Is there a way to remedy this?

You can add that column via a dot walking. the ci links to the asset (laptop / machine) which has an assigned to field

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Do you have any suggestions on Metrics (KRIs) around the end of life workflow request (SEOLREQ)? Sources to check out?

I would start with the breakdown of the stages (whether the workflow is still open, completed, canceled, etc.). You can alsodo it by the Workflow Actions (whether the action is to remove the EOL software, Upgrade, Purchase Support, etc.)  https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

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Is there a way to exclude our MS Windows Server licenses from reconciliation only for the cloud. These installations are being covered through the Cloud providers. Our MS Windows Server licenses are intended for on prem and Azure

Install conditions are for exactly this.

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To be clear in my D365 question, we have both integrations. That's why I was asking... we get M365 Last activity, but not from D365. But thank you for trying to answer.

 

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why do some software installation with the same discovery model use different Software Model Result Source such as half result from the calculator and half use ASMR

Take a look at your Software Models which use search criteria (in the DMAP) to find matching Discovery Model. There is likely overlap there. My advice would be to try to consolidate the models.

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May be a basic question: We have property enabled to auto-create software model for not-licensable software products. What checks will be done to create a software model automatically. Will there be a scheduled job runs daily which checks for new discovery models withou a software model and create a new software model? What are troubleshooting steps if a software model is not created for a discovery model?

When using that property (which I don’t recommend BTW). It should always create one unless one is already created.

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Thank you. I'll let them know

 

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'@Tom Boudreau -   >>"The goal is to allow you to reset so you can individually opt products into your recon processand SAM workspaces once you have them under control and do those 1 by 1."  Sorry but what do you mean by have them under control?

being in control is when you feel that you have discovery that is exhaustive and entitlement entry that is also complete/exhaustive.

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Tom, we did try that and was unsuccessful

And I said install conditions are exactly for this, but he said it was unsuccessful. So is there is there guidance on the criteria for the install conditions that would allow it to that allow that to work better? You shouldn't technically need to use that if you're doing. And correct me if I'm wrong here, Ben, it's been a while since I played with this one, but you, your cloud discovery should be identifying whether or you should be tagging, right? There should be tags associated. Yeah, that's what I was thinking about, tagging. Tagging. Yeah. That should be associated with those with those VMS, right. That says either BYOL or license included. I know there was. Let me see if I can find the field. But yeah, we just had our camera right now. You would then use install conditions to filter away the tagged ones where it's the you shouldn't have to. The reconciliation process should be, I believe looking at that, as long as the data is clean, right? As long as the data coming in from the cloud is clean and has this information, I believe. No, don't, don't. That's just my understanding. A reconciliation script should take that into account. You got sure we were doing that. That's a discoverable attribute. Whether it's license, we did all BYOL. So as long as Discovery's set up, and of course we're talking about one of the cloud providers where those BYOL rules apply 'cause you're all AWS, then absolutely you shouldn't need to go and configure anything. It should automatically take care of that for you. Yeah, I think Sean and I had a use case of this scenario, Sam BYOL instance, but I think, but it's been a while since we've been in it. So it looks like we need to extend it. Sean. Yeah, we do. I was going to show it. I was going to show it, but yeah, we need to extend that instance. Yeah, we, I think that one went dead. Yeah, that one did. OK. And this is Brad. I this I believe is a follow up related to that.

Extracted from transcript

86

Question about CSD 2.0, please: In the setup of the Entra ID spoke, a whole list of possible API permissions are made available. Where might I find a list of *just* the ones necessary to run CSD 2.0?

 

Written

87

Would you cover this a bit more re: 'Perpetual', 'Maintenance', 'Perpetual + Maintenance' license types?   More specifically, re: Downgrade rights which is not on the 'Maintenance' license type, so when would the entitlment be added to the 'Perpetual' vs. when it would be added to the 'Maintenance' to ensure the flow through entitlment works correctly between the two and any downgrade right(s).

 

Written

88

What is the difference between the Assign To and the Allocation on the entitlment record?

 

Written

89

can you suggest on SAM renewal calendar - Personalize - option be editable where we can add a field from contract or entitlement to Group by instead of the default Display name or Cost Center

PLease make this suggestion on the Ideas portal section of community - others have also asked for other ways to organizae the renewal calendar in the past.

Written

90

Hi Tom, what if the assigned to is empty.  We have one empty,  It has a machine but is empty individual

 

Written

 

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