Assign an entitlement to all active users

[BelindaViegen]

Hi Community!

We have some licenses that need to be assigned to all active users, regardless of a discovered installation.

For example, we have a license for a browser extension on which we have no discovery, but I know that it is present on all end user devices so it should consume a license for each active user within our organization.

Is there a way to get this right in SAM Pro?

[dreinhardt · Accepted solution]

Hi @BelindaViegen,

my recommendatrions are:

• Entitlement license metric (Common) "Per User" / (Common) "Per Named User" and you've to create for each active user a user allocation record.
  • Pro: Full transparency due to 1:1 allocation for each user.
  • Cons: Ongoing allocation checks/updates (Joiner/Leaver) and all active company users must exists as a ServiceNow user record. Unable to over-allocate the entitlement
• Entitlement license metric (Common) "Resource Consumption" and you've to create one resource consumption record with the total value of all active users.
  • Pro: Easy to manage/update, one record and a total number, does not require all users to be ServiceNow user accounts
  • Cons: no transparency about each user in detail

Best, Dennis

[BelindaViegen]

Thanks, was hoping there was another solution that would be less static.

[dreinhardt]

Hi @BelindaViegen,

Let's talk about other options. Where exactly do you see a "too static" implementation in the two solutions?

Both options can be fully automated using scripts or flows to update the allocations.

Best, Dennis

[BelindaViegen]

@dreinhardt Sorry, I was assuming that I would manually need to update the records, but if we can indeed automate it that would be perfect. We'll go and examine option 2 further with our DevOps team, since there probably will be a need to over-allocate in some cases. Thanks!