Assign an entitlement to all active users

BelindaViegen · ‎05-06-2025

Hi Community!

We have some licenses that need to be assigned to all active users, regardless of a discovered installation.

For example, we have a license for a browser extension on which we have no discovery, but I know that it is present on all end user devices so it should consume a license for each active user within our organization.

Is there a way to get this right in SAM Pro?

dreinhardt · ‎05-07-2025

Hi @BelindaViegen,

my recommendatrions are:

Entitlement license metric (Common) "Per User" / (Common) "Per Named User" and you've to create for each active user a user allocation record.
- Pro: Full transparency due to 1:1 allocation for each user.
- Cons: Ongoing allocation checks/updates (Joiner/Leaver) and all active company users must exists as a ServiceNow user record. Unable to over-allocate the entitlement
Entitlement license metric (Common) "Resource Consumption" and you've to create one resource consumption record with the total value of all active users.
- Pro: Easy to manage/update, one record and a total number, does not require all users to be ServiceNow user accounts
- Cons: no transparency about each user in detail

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

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dreinhardt · ‎05-14-2025

Hi @BelindaViegen,

please check the following about over allocation, maybe it‘s helpful

https://www.servicenow.com/community/sam-forum/allowing-over-allocation-of-entitlements/m-p/2656332/...

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.