Hi @Sandeep _1
you can use the Asset Tag on the SW Entitlement form. In fact it is what ServiceNow ITAM Product Success recommends to all customers. You can also use just the Asset Tag for the coalesce value, which should simplify things for your developers.
The alm_asset table serves as the base table for both alm_hardware (hardware asset) and alm_license (software entitlement) and it has an auto number field out of box, so no need to create a new one in the Number Management module. Instead, you'll want to create a Dictionary Override for the Asset Tag attribute which is reflected on the alm_license table.
Navigate to the SW Entitlement Form. Right click on the Asset Tag attribute and select Configure Dictionary. Click on the Dictionary Overrides related list (you should see an override present for the hardware asset table) and click New.
Complete the form as shown in the screenshot below. You can specify your own prefex, I chose "SWE" in my demo instance, but I think the OOB Demo Data uses "ENT". Documentation for the code in the Default Value box can be found here.
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Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
Hi @Sandeep _1
you can use the Asset Tag on the SW Entitlement form. In fact it is what ServiceNow ITAM Product Success recommends to all customers. You can also use just the Asset Tag for the coalesce value, which should simplify things for your developers.
The alm_asset table serves as the base table for both alm_hardware (hardware asset) and alm_license (software entitlement) and it has an auto number field out of box, so no need to create a new one in the Number Management module. Instead, you'll want to create a Dictionary Override for the Asset Tag attribute which is reflected on the alm_license table.
Navigate to the SW Entitlement Form. Right click on the Asset Tag attribute and select Configure Dictionary. Click on the Dictionary Overrides related list (you should see an override present for the hardware asset table) and click New.
Complete the form as shown in the screenshot below. You can specify your own prefex, I chose "SWE" in my demo instance, but I think the OOB Demo Data uses "ENT". Documentation for the code in the Default Value box can be found here.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
AJ
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
