best practice for optimizing ITSM users

[S0reilly]

What is the best practice optimizing and cleaning up servicenow ITOM and ITSM users?

[Gangadhar Ravi]

@S0reilly  there is no best practice documents for this i think. But you can see if subscription management is helpful. Please check below resources 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/subscription-ma...

https://www.youtube.com/watch?v=jZOZ9wyzWog 

Please mark my answer correct and helpful if this works for you.

[Geoff Lamb]

>What is the best practice optimizing and cleaning up ServiceNow ITOM and ITSM users?

Easy - you use the Use the ServiceNow SaaS License Management application that comes with SAM.

.....Oh, wait. There is no ServiceNow SaaS License Management plugin for ServiceNow itself! And last time I checked with the Product owners there were no plans to introduce one!!!