best practice for optimizing ITSM users
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09-17-2024 04:21 PM
What is the best practice optimizing and cleaning up servicenow ITOM and ITSM users?
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09-17-2024 05:16 PM
@S0reilly there is no best practice documents for this i think. But you can see if subscription management is helpful. Please check below resources
https://www.youtube.com/watch?v=jZOZ9wyzWog
Please mark my answer correct and helpful if this works for you.
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09-18-2024 04:06 PM
>What is the best practice optimizing and cleaning up ServiceNow ITOM and ITSM users?
Easy - you use the Use the ServiceNow SaaS License Management application that comes with SAM.
.....Oh, wait. There is no ServiceNow SaaS License Management plugin for ServiceNow itself! And last time I checked with the Product owners there were no plans to introduce one!!!
