Hello Guru ! We're self-hosted with SAM plugin installed on Utah release.I have downloaded the SAM library from https://itam.service-now.com/software_asset_content/ and I'm trying to upload it into the instance but it fails all the time. Checking the...
Installed the Spoke for Smartsheet in DEV and two scheduled jobs were created. SAM - Refresh Smartsheet Integration ActivitySAM - Refresh Smartsheet Integration Subscriptions Installed the Spoke for Smartsheet in TEST and the jobs were missing, Repai...
Hello Experts, I would like to get opinions on how other experts have handled the below mentioned use case: Use Case Details: 1. With Service graph JAMF integration with ServiceNow, software installation records gets onboarded into platform.2. Now sa...
Hi, I downloaded ACC and osquery.msi separately to fetch assign_to and last usage of Software for software remediation action.I want to understand license implications on downloading osquery as a software on local machine (EUC). Is there any license ...
Is anyone using the "Old Status" and "Old Substatus" fields in ServiceNow Asset Management? It would make reporting much easier if this is an easy implementation. What are your positive or negative experiences with this? Thanks
Hey Experts, I want to load a list of users, Its for Aha licenses I don't have a PPN, also in the template i have i dont see an entry for "Assigned To" which is meant for the user to whom the entitlement is to be allocated. Can i edit the template, h...
Hi All, Software Asset Management Professional is already installed in our instance. I checked the Asset Management Playbook and Guided Setups but it has compatibility issue.I have checked this on the application manager but just wanted to know how w...
Hi Team,While running the discovery for the network devices, I encountered an issue where the serial number and name of the CI are not getting populated. I checked the probe input, and the probe is also not fetching this information from the device. ...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please helpHow can I disable auto creation of Unique number value whenever the record is created as I want to utilize the field for custom value
Hi, My client has purchased 400+ rights for "Smartsheet Enterprise" under ELA agreement and License type is "subscription". When the entitlement has been uploaded the software model has been created as "Smartsheet Smartsheet Enterprises" and DMAP is ...
I am attempting to integration SAM Pro with Smartsheet to download subscription data. I followed the instructions below but the job fails consistently with a 403 error. I have open support tickets with both ServiceNow and Smartsheet, but have gotten ...
Hi, Im having issues setting up the Service Graph Connector with our Tokyo instance.Apparently JAMF doesnt support basic auth anymore, but all doco and guided setup talks to basic auth.When I try to run a test load of 20 records, I get the following ...
We recently installed SAM Playbooks and Guided Setup and SAM Workspace. When attempting to create entitlements through the Workspace, the 'Create New Entitlement' widget is empty. How do we resolve this?
Hi folks,we've have few records in software packages table in chinese and russian language.and those records are not created manually.where can i find the source for these records ?
Hi Team, I have retired CIs in the CMDB, but for some reason, the Most Recent Discovery Date field is still being updated. I have validated that these CIs are no longer in SCCM, yet they are still being discovered by the SCCM integration. Can anyone ...
