Hello,Is it possible to migrate data in M2M tables (for example, Related Entitlements - samp_m2m_related_entitlement) between different instances (e.g. Development - Production)?If yes, which is the best practice?Thank you in advance.Vito
I've recently been seeing reconciliation jobs failing. Even when I try to run reconciliation by Publisher. Does anyone have any ideas as to what could be causing a failure or things to check? Thanks in advance.
Does anyone know what the field in the samp_entitlement_import template is that is named "Condition Name" in Column H. See attachment.
Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...
Hello Community, Does any have documented best practices on how their company turns on metering for software products for On -Prem, SaaS-Hybrid software in SCCM, JAMF and NextThink?
I want/need to enable well-defined model management, which needs to include our organization's Architectural Review Board (ARB) and integrate Security approval within the model creation process. Models should represent both standard and nonstandard s...
Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...
We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...
What are the required CI attributes per CMDB Class and relationship information that SAM Pro requires?? Since I could see following details around CMDB health in the 'Implementation best practices for ServiceNow Software Asset Management' guide. Serv...
I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...
Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?
Hi all, I'm working with SAM Pro and SaaS License Management. I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...
Hi All, I would need some guidance on understanding how the 'Product type' is considered in reconciliation? To specifically ask I see a discovery of a child product and map it to the parent software model(PPN and DMAP not available) when I run the re...
Can anyone confirm whether SAMPro (Vancouver) is able to reconcile BYOL installs of Red Hat Enterprise Linux in GCP please? I have seen documentation on how to discover RHEL in GCP and have added the value BYOL to the Configuration item, but have n...
