Best way to remove old 'software installed' entries from hardware assets?

[caolanoc]

Hi,

We have not used ServiceNow Discovery properly for a while and so it is in a bit of a messy state. Previously, if a device has been returned to the business, we have not cleared off the 'software installed' items from the device which means our overall software inventory is very out of date.

We are in the process of manually viewing each device which is no longer in use (identified using the 'status' field of each record, 'retired', 'not in use' etc) selecting all software, and deleting. Is there a better way to do this?

Thanks!!

[AnastasiiaGurny]

Hi, for the SN Discovery the Deletion Strategies are used (sn_discovery_delete_strategy). It basically captures payloads from 2 subsequent pattern executions and removes the delta.

[cynlink1]

What is the best way to handle this scenario if an organization is not using SAM plugin and does not have access to the SAM - Remove Installations for retired scheduled job?

[MercBuilding]

Hi @Daniel Slocum ,

    Is this job is renamed or removed post washington upgrade? I was able to find this job earlier but after upgrading to washington iam unable to find it.

Thanks!