Red Hat Compliance in Service now SamPro
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07-25-2025 01:28 AM
Hi Everyone, I need help in achieving 100% compliance for Red hat products mainly Red hat Linux enterprise in service now SamPro, I am facing difficulties in getting correct license consumptions numbers against Red hat VDC and Red hat server license.
Even though in cmdb_sam_sw_install table, I manually mapped the software model of Red Hat VDC against the discovery model but its picking incorrect data.
Can someone please guide me what all steps i can follow to achieve the 100% compliance rate, your support will be really helpful.
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3 weeks ago
Did you get any solution on this?
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a week ago
I found adding allocations for the clusters I wanted to consume the VDC entitlements helped to force reconciliation to consume the VDC entitlement before the Server entitlements.
That being said in our instance it was already correctly consuming the correct installations mostly with only a few exceptions which were corrected after adding allocations.
When you say you 'manually mapped the software model of Red Hat VDC against the discovery model', what do you mean? You need to either update the discovery map or the SW model attributes to match the Discovery model it should consume.
