Can we add SLAs to removal candidates in SAM ?

[kiran kumar m1]

Can we add SLAs to removal candidates in SAM ? if yes how will they work for removal candidates ?

[Community Alums]

Hi @kiran kumar m1 ,

Unfortunately NO.

[kiran kumar m1]

Hi @Community Alums  but I am able to see TASK SLAs option to create new SLAs ? arent this relevant ? 

[Community Alums]

Hi @kiran kumar m1 ,

Can try creating a SLA from the related list and check once. 

Also, to learn more about Reclamation Rule with removal candidates, refer this video : https://www.youtube.com/watch?v=HKthPj_vbXM

[dreinhardt]

@kiran kumar m1, as mentioned by Sandeep, you can link a reclamation candidate to a task and the task can be linked to SLA, but this relationship has no impact on the reclamation candidate/process itself. If you want to use any SLA features on a reclamation candidate level, you've to establish the logic by your self.

Isn't SLA reporting at the task level not sufficient if each RC is linked to a task?

@Community Alums - thanks for the link, detailed video about this topic!

Best, Dennis