Can we have one catalog item to request many different software;s?

[iamkurt]

In ServiceNow SAM pro - can we have one catalog item to request many different softwares such as Adobe Acrobat, Microsoft Excel? Bear in mind that entitlements need to be adjusted as soon as requests are made and fulfilled.

[dreinhardt]

Hi @iamkurt,

I've seen the following setups in other instances.

One catalog item for "Software Request" is based on a drop down list including all available software products end user can request.

• Solution 1: For each list record a extra hidden catalog item exists. During the request process the hidden item was processed including all steps related to SAM to fulfill and deploy the software request
• Solution 2: Custom scripted solution without additional catalog items for each software product.

Best, Dennis

[Mark Manders]

Don't. It will be way less easy to maintain. If you just create an item for each software product, you will be much end user friendly. If combinations are often used, make it an order guide, but don't put everything in one. You will have to add every exception in it and the technical debt (you won't be there in 10 years when updates are needed) will be huge. 
Variable sets will take care of duplicate questions (user, location, device) and 'copy with variables' will make it easy to create. I know this was the request, but you are there to provide the best solution.