Cannot find any information on entitlement error

[Dana S]

Can anyone explain this error to me?  I am using a flow to update a software entitlement list and receive this error.  I can insert the record manually.  Any help is appreciated!!

Error occured while inserting record: Operation against file 'alm_entitlement_user' was aborted by Business Rule 'Ensure Entitlements do not exceed rights^b7b89fbc8784ba105f0b62073cbb35dd'. Business Rule Stack:Ensure Entitlements do not exceed rights

[dbook]

I assume you are trying to add user allocations? 

The 'Ensure Entitlements do not exceed rights' business rule prevents inserts where it would breach remaining 'Allocations Available' bar some exceptions. 

Enterprise contract active? = Bypass all checks.

Unlimited license? = Bypass all checks.

Otherwise:

• Block if you try to allocate more than available rights.

• Warn (don’t block) if the total allocations that match the applicable consumption rule exceed its license pool.

I have seen this problem occur where multiple entitlements exist for a Software model but has not been catered for in a flow, so ensure you are looping through all entitlements in the scenario where you have 2+ entitlements and one is fully allocated. 

[TejasSN_LogicX]

Hi @Dana S ,

Your flow is trying to assign a license, but the system is enforcing an inventory check and saying, "Sorry, all licenses for that entitlement are already used up." You need to fix the data/inventory side or adjust what your flow is trying to assign.