cant create an entitlement in SAM Version Washington

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FranckM
Tera Contributor

‎11-04-2024 01:37 AM

cant create an entitlement in SAM Version Washington. IS this a known bug?

When i click on next, nothing happen

FranckM_0-1730713017002.png

 

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dreinhardt
Tera Sage

‎11-04-2024 12:20 PM - edited ‎11-04-2024 12:20 PM

Hi @FranckM,

please check if the plugin "SAM Playbooks and Guided Setup" is installed/up2date.

If it is up2date, please raise a ServiceNow case to get this issue fixed the ServiceNow support.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

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dreinhardt
Tera Sage

‎11-04-2024 12:20 PM - edited ‎11-04-2024 12:20 PM

Hi @FranckM,

please check if the plugin "SAM Playbooks and Guided Setup" is installed/up2date.

If it is up2date, please raise a ServiceNow case to get this issue fixed the ServiceNow support.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

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Arthur Schulcz1
Mega Guru

‎11-04-2024 12:27 PM

I had a client with the same issue when activating the workspace following the platform upgrade.  Production environment missed several script includes that were present when we upgraded the lower environments.

 

The entitlement creation modal needs a script include 'PlaybookDomainUtils.'  We exported / imported the script as xml to fix the issue.