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Resolved! Software Installation Deduplication

In the software installation table, each instance of Windows Server Standard appears twice, but with a slight name variation. Microsoft Windows Server 2019 Standard- Product ID = 00429-70000-00000-AA946Windows 2019 Standard - Product ID = (blank) Sin...

Looking for a best practice approach for Software CIs

OOB ServiceNow doesn’t create a Software CI from the Software Model. While you would track the software with models, licenses and the installations in SAM Pro in order to reconcile the licensing. How do you make sure there is a CI? What is the best p...

Concurrent Licensing tracking without OpenLM Integration

Hi All, I am trying to figure out how to make one of our products compliant. It used network based concurrent licensing, however we do not have the Open LM integration, and I am looking for a way to make this product compliant without having to add t...

Jbelter by Tera Guru
  • 791 Views
  • 2 replies
  • 0 helpfuls

SAM PRO: Deleting outdated records in Software Installation table

Hi, In our organization we are feeding data into Software Installation table via a third party interface. We wish to keep only the latest records based on Last scanned date on a installed on device and delete all the older records. We have set below ...

MD_1308 by Tera Contributor
  • 1042 Views
  • 3 replies
  • 0 helpfuls

Okta SSO Integration

Hi Team,   I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but...

Software Installation table has multiple discovery sources

Hi All,We have a query where in our instance there are multiple discovery sources and both the discovery sources are bringing in Software installations. I understand using " SAM - Deduplicate Install " scheduled job the duplicates can be remediated, ...

KanishkaRoy by Tera Contributor
  • 779 Views
  • 3 replies
  • 0 helpfuls

Getting consumption of Oracle Option Packs

Hello Everyone,We have implemented Software Asset Management publisher pack for Oracle and installed Data Collection for Oracle Global Licensing and Advisory Services successfully. However, I am still unable to see the consumption for management pack...

Abdul Jabbar by Mega Contributor
  • 1061 Views
  • 6 replies
  • 2 helpfuls

Normalization of Windows Server 2022 Datacenter

Hi all,In our instance we have SAM Pro running and recently have setup some servers with Microsoft Windows Server 2022 Datacenter. However, on Normalization, this is ootb normalized to the  'Microsoft Windows' product and NOT to 'Microsoft Windows Se...

Cant' able to add user from AD group through workflow

Hi Community, Actually in requirement , user should get added to AD group through workflow. It's working for other forms user is getting added to AD group. But here the user is not getting added to AD group. That user is not even present in AD group ...

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