Forum Posts
How to address end-user requests & skip sourcing - Hardware Asset Management Procurement
Hello, I'm having trouble respecting HAM OOTB settings for end-user deliveries of the hardware. Once the hardware model is published into a product catalog, all of the preconditions are in place, I'm failing to find an answer/idea on how to move forw...
Last Activity Date - Microsoft O365 Subscriptions
Hello, I am looking to use the Software Subscription table to identify non-usage of Office 365 subscriptions. Could someone confirm where the Last Activity date comes from? The product documentation states it is the “Date the software was last used...
Display text in same line using email script in notification
Hi, I have created a email script to display the serial number in notification, but when i preview the notification it is displaying in new line. can anyone tell me which is the correct tag to use here. The highlighted part above should be in same l...
SAMPRO
Hi All, We are facing issue with 'Revert Customizations' option in our SAM workspaceIssue - When we are selecting that option 'revert customization' the page is loading completely and after 5 mins its displaying as blank, not sure the reason we do ha...
Include a third party application in a software suite?
Hello, I have integrated our ServiceNow instance with Confluence & Jira Cloud to reconcile subscriptions vs entitlements. All is functioning correctly however we have a third-party application that has been added in our Jira Cloud subscription namely...
Is Microsoft Intune is going to replace SCCM?
Hello, Is Microsoft Intune is going to replace SCCM? I read some where like EOL of SCCM is Feb 2024. RegardsKK
Docusign Integration
Hello All,I was checking the Docusign pulled data in software subscription table, but the last activity field is empty for all the records. can someone help with this? Thanks,Shivani
What triggers different Software License Type to display?
What triggers different License Type to display for different Software within SNow? When going through the entitlements I noticed some of them display a few license types, some display others, and some display all (list provided below). Is there a re...
Resolved! (CSD) is part of SAM Pro/SAM Enterprise or its chargeable?
Hello Experts, I am curious to know if the Client Software Distribution (CSD) is part of SAM Pro/SAM Enterprise or its chargeable. I mean need to spend more money to purchase the CSD plugins(com.snc.orchestration.client_sf_distribution). Use case is ...
Architecture diagram for O-365 Microsoft integration with ServiceNow
Hello Team, I am working on Microsoft O-365 Integration with ServiceNow. We have created the Azure application and working on Power BI set up.However, I am not getting the entire architecture diagram for ServiceNow integration with O-365 including Az...
IntegrationHub Microsoft InTune Spoke & CSD 2.0 for InTune credentialing issues
I am currently working on getting the Microsoft Intune spoke working to enable automation via CSD 2.0. We are not using SCCM. The OAuth is being generated and has no issues when tested. Upon attempt to discover the Intune Server from Flows and su...
Instance is over-allocated on SAM Licenses despite us not currently using the application
Hello We currently have a subscription agreement for a capacity of 1600 licenses on Software Asset Management. We have not touched the SAM module as it is currently being worked on by our ServiceNow team however we got a note from ServiceNow Auditin...
Resolved! Integrating with Microsoft 365. Differences between enabling authentication for Power-BI APIs.
Hello all. I am reviewing this documentation as our SAM team desires to track MS Office 365 subscriptions: Integrating with Microsoft 365 (servicenow.com) In the document, it seems that enabling access to Power BI content service is "Optional", based...
