Capture IMEI and Sim number info in the computer, laptop category.

akhil27
Tera Contributor

‎10-28-2022 05:58 AM

Hi all,

I need a help from ServiceNow Community, New models of laptops are being purchased with an  ABC broadband card which carries IMEI and sim number data. We need to determine how to manage that field if the ABC card changes.

Thanks in Advance. Any help is appreciable.

 

Thanks & Regards,

Akhil. 

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kamlesh kjmar
Mega Sage
Mega Sage

‎10-28-2022 06:09 AM - edited ‎10-28-2022 06:11 AM

Hi @akhil27 ,

 

There is a CI table available OOB for storing SIM details.

 

kamleshkjmar_0-1666962619692.png

 

Process wise, you will have to create a custom Reference field 'SIM' referencing to Sim Card [cmdb_ci_sim_card] table. Whenever you find a Laptop with boradband card installed, create a record in sim card table for storing sim related information and then in computer record point your SIM field to that record.

 

I Hope this helps.

 

Please mark this helpful if this helps and Accept the solution if this solves your issue.

 

Regards,

Kamlesh