Hi everyone,We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of t...
Not sure if this should go here, Performance Analytics, or UI Build Forum, but I'm going to start here.In the Software Asset Workspace -> Software Analytics -> Discovered Inventory the graph for Software proliferation Review multiple and potentially ...
Are software models required if you are not using software asset management? Do you need to create a relationship between a software model and a business application?
what are the prerequisites in ServiceNow instance to integrate Oracle Database and WebLogic Server licensing in cloud environments
Hi folks,I have a requirement where I need to implement the remediation options that come out-of-the-box with SAM Foundation. Has anyone worked on SAM Foundation or implemented it for any client or customer, and used remediation options when a reconc...
Is there a specific publisher part number for ServiceNow Instance - Government Data Centeralso what would be the license metric when entering an entitlement in ServiceNow.
Hi Team,Customer asked me remove all the data from Software entitlement form, and they will start afresh. But when I try remove data for Sqlserver 2016 enterprise, the dependent data will also go off as shown in PIC.Somewhere I read if it's deleted i...
We have a catalog form for Smartsheet Model to request for License and needs to put a validation that if user already have license, then don't allow to submit the request. How can this be achieved? Which table is needed to query? Would it be User all...
Hi Community,I would like to implement ServiceNow in my company to manage:IncidentsService requestsSoftware assets (licenses)Context:Organization size: 700 end users (requesters)Agents: 2 fulfillers (IT/HR agents)Goal: Find a cost-effective solution ...
Has anyone created consumption rules in addition to the OOTB rules? I've got a requirement where I need to build a consumption rule for specific cities and I was wondering if creating additional consumption rules was straight forward.
Hi, We have systrack integration where we are planning to map Software name from systrack to Product name in software instance table, but noticed that product name field is reference of cmdb_ci_spkg and we dont have much data in cmdb_ci_spkg table, a...
Hello, can someone tell me what the SAM Background Policy (with osqueryd) is really doing? as far as i understand it only writes the marker.json file, so why is it scheduled every 5 minutes? Would it be enough to schedule it once a day if the snapsho...
Is it just about mentioning the PO number in software entitlement table? Or does ServiceNow recommend having a process around it? Would someone kindly explain?
Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...
Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...