Hi Community,We're currently experiencing an overage in our ITAM licenses in our ServiceNow instance, and upon investigation, it appears that a significant number of mobile devices (specifically iPhones and iPads) are being discovered and categorized...
I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option. I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...
Hello SNOW Family, I need help on how to optimise over utilisation of Instance. We are working in domain separated services and recently we have moved to dedicated instances for two of our customers. Now, we have noticed we are non-compliant and over...
I already have all the SAM Pro plugins installed. When I look at the SN Docs, I was told to activate the Software Asset Workspace (com.sn_sam_workspace) plugin, but I couldn't find it in the Plugin application or on the Activate Plugin Link on the PD...
I know that we have the system property "Exclude from SAM" that appends from the SAM to the CMDB Hardware Table. "com.snc.samp.exclude_device_flag: This feature allows you to create a Yes/No (true/false) field on the base CMDB Hardware table that whe...
Hi there,I am aware of the OOTB reports on ITAM License. We want to drill down in the SaaS subscription user licenses. Is there a way I can make a report that shows over time the amount of licenses provided foor SaaS Subscription User only?Regards,Ja...
We are currently testing SAM Pro and M365 integration, and I am also learning about SAM myself. However, because testing takes time, the customer has requested that we postpone the introduction of SAM and first create a system for license usage appli...
Hi All,There is a job called SAM refresh MS dynamic activity which run in every hour. But this job is not running. I checked the job result table which is showing the status of the SAM jobs but this job is not running since 14th.So, i tried to execut...
I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option. I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...
HiI am trying to implement the oracle GLAS by following the below documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.htmlcan anyone help me to understand ...
Is it enough to study the now learning course?
Dear community, I have a question regarding the plugin "IBM License Compliance for Software Asset Management (com.sn_samp_ibm_lic)". I understand that this plugin is used in conjunction with an authorized IBM SAM Provider (IASP) like Anglepoint, and ...
Hi all,We have been working on setting up our SmartSheet API connector in the SAMP Module and have been running into issues. I have had to open tickets both with ServiceNow and SmartSheet.The latest response from SmartSheet "Any API calls that are ...
We would like to enhance the ServiceNow asset creation/update process by implementing a scanner.Current Process: When the desktop support team orders assets, they create POs in ServiceNow. Once the order is completed and devices are delivered on-site...
How are other SAM Admins reporting on existing software entitlements to distinguish between different “Deployment types” such as SaaS, On-premises or Hybrid. Is there an existing field at the software entitlement, software model or software product l...
