List of loaction
How can I find the list of locations that are not referenced in Asset Location, User Location, or CMDB CI Location from report ?
Forum Posts
Resolved! Success portal view in Software Asset Workspace
We are trying to contain all documentation of our SAM journey using the success portal but I am having one major issue with the data. In the Performance Overview section, there is canned Time Period Filter which is decent. The issue that we are havin...
Can we automate SAM (Software Asset Management) using ATF?
Hi everyone,I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:Is it feasible to automate SAM processes using ATF?If yes, what types o...
SAM Implementation Helpful Documentation
Hi Team,We are planning to Implement Software Asset Management in our project so can anyone share useful documentation related to SAM Implementation?It would be great help if you provide any useful documentation.
Create allocation UI action is not working on SAM workspace
Whenever I am clicking on this UI action , its not creating any asset job ,Has anyone faced this kind of situation ?
Resolved! sn_cmdb_user cost?
Is there a cost to assign someone a role for sn_cmdb_user? Trying to see if we need more ITIL licenses
I want to know how to manage unlimited license entitlement or how we track licenses for these licens
I have some entitlement with unlimited license and client want to create allocation for them ,so is it possible in SAM Pro to track licenses with unlimited license.your suggestion would help me.Thanks and RegardsJyoti Pawar
Removal candidates are getting created with empty fields?
I have created a reclamation rule for Microsoft with a threshold of two months , I have created two usage records with more than two months of last used date , and when I ran the reclamation schedule job , its creating removal candidates but all the...
Resolved! Software installation data is not visible in Computer table but visible in cmdb workspace
Hello Community Family, I need help on Software installation data is not visible in Computer table(cmdb_ci_computer) but visible in cmdb workspace (cmdb_ci_compter). I'm noticing that although the computer table in CMDB have Software Installations (...
Concurrent licences showing Not Compliant
We have a couple of applications which are concurrently licenced.I've created the necessary software models and entitlements without issue however these all show as Not Compliant in the licence workbench. I can't set these to named user as (by it's n...
SSO Last Activity inaccurate
We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM. When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...
Undo of manual normalization? Greenfield, essentially?
Good morning!I am working on an implementation of SAM Pro that was never setup correctly by the partners who did so.As such, the people have been "using," it partially, but incorrectly.They have been using the license workbench, did not have content ...
Duplicate software model created after adding PPN to the software entitlement record
Hello, We are currently using ITSM Asset Management to manage our software and will upgrade to SAM Pro within the next couple of months. We have installed the SAM Pro plugins in a lower environment and started to get ourselves familiarize with the n...
Same model but different PPN's
I got a list of Adobe subscription products from out ITAM team. One of them - CC Illustrator for teams, was mentioned 4 times with different PPN numbers. They all have different count of bar codes (Models) 65304053BC04A12 vs 65304053BC04B12 vs 653040...
Filtration criteria from importing Adobe models and entitlements from legacy ITAM tool into SAM pro
What filtration criteria should we set for importing Adobe from legacy ITAM tool for Adobe into ServiceNow, especially considering that the data and entitlements in the legacy tool could be 10-20 years old? We don't need any past data that is not wor...
