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Resolved! microsoft 365 subscription - sofware usage is not imported

Hi,    we have configured an integration with Azure Portal to import Microsoft 365 subscription and time usage. when running the 'sam-import 365 user subscription' the data is imported on the samp_sw_subscription table, when we run the 'SAM- Collect ...

fbelghait by Mega Guru
  • 800 Views
  • 1 replies
  • 2 helpfuls

How to track devices with Adobe FRL-installed application

Hello. How can we retrieve the software model information for Adobe Featured Restricted Licensing (FRL)? I would like to know which device/s it is installed.We've integrated the Adobe subscription licenses to ServiceNow and created a one-way sync fro...

angediaz by Tera Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

User data import from a CSV

Hi Team,I am fairly new to Service now and in need of help.I have some 5k users in Google Workspace that I want to be present in SNOW but for the integration I don't want to incur any cost.I can also go  for something like a Daily sync from a CSV fil...

arshsingh18 by Mega Contributor
  • 429 Views
  • 2 replies
  • 1 helpfuls

Unlicensed Installs

Hi All, I am stuck on an issue i.e. 'Unlicensed Install is True'. The issue is when we have the entitlement with ample of rights for MS SQL Server Standard, why we are getting the Unlicensed as 'True'. Kindly assist me on this issue.

Community Alums by Community Alums  
  • 369 Views
  • 2 replies
  • 0 helpfuls

Tracking additional Add-on/Optional Extended Support Lifecycles

Hi, The scenario we have is that we utilise additional/add-on support provided by publishers beyond the Extended Support. We would like to also track the lifecycle of this support. Currently ServiceNow only includes General Availability, "mainstream"...

Normalized filed in Software installation table.

HI, what is the purpose of Normalized filed in Software installation table.Is this filed is used to denote a software installation is normalized or not by setting the value as true if it is normalized and false if it is not normalized.Is there any jo...

Dharsaan-K by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

SAM Scheduled Jobs

For a few months, I've been working on a list of SAM scheduled jobs and what they do. I'm about 75% complete. Does anyone want to collaborate with me to finish this list? Thanks,  Mike.

Community Alums by Community Alums  
  • 597 Views
  • 1 replies
  • 2 helpfuls

LeanIX Integration - Operating Systems

We have a CMDB. We don't have SAM Pro.Integration with LeanIX works as expected.The challenge we face is that LeanIX expects operating systems as a dedicated entity (table) and wants to establish a relationship between this entity and the host via:Ma...

Tuna by Giga Guru
  • 673 Views
  • 1 replies
  • 1 helpfuls

N/A

NurayA by Tera Contributor
  • 240 Views
  • 1 replies
  • 0 helpfuls

Discovery Model Rule table

Hello Experts @SrinivasRamanu1 @dreinhardt  I am trying to understand what is the significance of product map and package map referenced in "rule table" in discovery model table. I was reviewing the normalization for Microsoft Project with version an...

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