We resolved the initial issue of ACC-V not returning any values for "logged_in_users" XML in Enhanced Discovery payloads by changing the Agent Client Collector service to run as "Local System". Our issue now is that the value being returned is of the...
Hi, I have a lot of ignored installs in SAM Pro with 3 different reasons I don't understand: Inactive install - Even if an install is 'inactive' (what does this even mean?) we should pay for the license if it is installedInstalls for Microsoft SQL S...
Hi everyone, I am facing problem to reconcile for Adobe Acrobat, FYI- its integrated and pulling all license subscription users.There are unlicensed installs which are coming under one software model Adobe Systems Acrobat But there are two different ...
Hello Everyone,i am not able to see any license usage in software asset workspace under license usage tab. Earlier, all license publishers usage was available but after some time it disappeared from the tab and now it shows 0 all publishers. Attached...
Dear Experts, I am facing a problem where I cannot add in customized new fields or new form sections through Form Builder in any of the views, when I create a new field and save. After saving, the new field that I just created will not appear and aut...
We have an entitlements for an Enterprise Edition of a product. This Enterprise Edition covers all editions of single products (installations) that have been discovered and have a different Product name (Software Model).I tried 2 solutions.- I arrang...
Hi, We have a number of products that require an entire VM cluster to be licensed irrespective of whether it is deployed across all physical hosts. i.e all physical hosts within that cluster must be licensed even if that cluster only has the software...
Hi All,I am trying to deploy acc agent through JAMF like we do through SCCM but it is failing. I have refer to the servicenow documentation. but when we do manual installation it worked. Can someone please help.Perform a single-line Agent Client Coll...
I haven't installed the publisher packs , can I import the entitlement data ? will there be any problems if I upload the entitlement data ?
in my PDI I have sn_itam_hamp (software asset management plugin) when I tried to install it , com.snc.samp (SAM pro ) was in dependencies , after installing the plugin I can see the com.snc.samp (SAM pro ) in plugin installation history . Does that m...
Assume I kept same PPN numbers for adobe standard and professional , when I upload that data does it throws any errors ? that you have the same PPN number for two different products ?
Has anyone worked with publishers like Abbyy , Litera compare , infragistics ?if yes Where can we get purchase info for this publishers ?Like adobe do we have any portals / do we need portal access for this ?How licensing works for this publishers?
For some publishers like adobe , they wont provide last used date/last activity date , for such publishers how do we create reclamation rules ? based on what criteria do we create reclamation rules ?
Software installation table has duplicates record with same installed on name, display name, source but with different versions. For e.g. SCCM they have duplicates records but different versions. They are having the lower and latest version both. Whe...
I have understood that each time a Reclamation Rule is triggered, that user would get an email for Low Usage. i.e Rule is need to use Acrobat once a month, if not Reclamation Candidate created.What ServiceNow looks to be doing is you can only have 1 ...
