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ACC-V payload not returning a useable Logged In User value

We resolved the initial issue of ACC-V not returning any values for "logged_in_users" XML in Enhanced Discovery payloads by changing the Agent Client Collector service to run as "Local System". Our issue now is that the value being returned is of the...

Resolved! Ignored installs

Hi, I have a lot of ignored installs in SAM Pro with 3 different reasons I don't understand:  Inactive install - Even if an install is 'inactive' (what does this even mean?) we should pay for the license if it is installedInstalls for Microsoft SQL S...

No License usage appearing in license usage tab

Hello Everyone,i am not able to see any license usage in software asset workspace under license usage tab. Earlier, all license publishers usage was available but after some time it disappeared from the tab and now it shows 0 all publishers. Attached...

samproinsta by Tera Contributor
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  • 1 replies
  • 0 helpfuls

Licensing entire VM Cluster for products only on some hosts

Hi, We have a number of products that require an entire VM cluster to be licensed irrespective of whether it is deployed across all physical hosts. i.e all physical hosts within that cluster must be licensed even if that cluster only has the software...

why ACC agent deployment through JAMF is not working

Hi All,I am trying to deploy acc agent through JAMF like we do through SCCM but it is failing. I have refer to the servicenow documentation. but when we do manual installation it worked. Can someone please help.Perform a single-line Agent Client Coll...

ssr99 by Tera Contributor
  • 805 Views
  • 1 replies
  • 1 helpfuls

Can we use SAM pro in PDI ?

in my PDI I have sn_itam_hamp (software asset management plugin) when I tried to install it , com.snc.samp (SAM pro ) was in dependencies , after installing the plugin I can see the com.snc.samp (SAM pro ) in plugin installation history . Does that m...

Same PPN on different versions ?

Assume I kept same PPN numbers for adobe standard and professional   , when I upload that data  does it throws any errors ? that you have the same PPN number for two different products ? 

How do we create reclamation rules for adobe?

For some publishers like adobe , they wont provide last used date/last activity date , for such publishers how do we create reclamation rules ? based on what criteria do we create reclamation rules ?

Why does a Reclamation rule only run once?

I have understood that each time a Reclamation Rule is triggered, that user would get an email for Low Usage. i.e Rule is need to use Acrobat once a month, if not Reclamation Candidate created.What ServiceNow looks to be doing is you can only have 1 ...

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