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Resolved! what is the suitable CMDB class for Docking station?

HI All,we have to create docking station CI in ServiceNow CMDB and we don't have this class in CMDB.could anyone help us to know what is the best suitable class for creating docking station entry in CMDB?

Best Practice for Dealing with Duplicate Software Models

I've got a lot of duplicate software models. Usually this creates an issue on the workbench, but sometimes, to my surprise, everything appears to be reporting correctly (they're all "license under management"). So a few questions: Is it OK to have mu...

Need a variable for multiple value inputs

I have a use case where customer need to copy multiple keys (string) from either excel or other text editors and they need to allow copy paste functionality in ServiceNow. If 50 text keys are pasted in a text field in ServiceNow => how can I enable t...

Resolved! Check for available licenses then consume one

I have been asked to setup a new catalog item and flow, which will allow employees to request an Adobe Acrobat license (standard or pro). One of the required flow steps, is to check if there are any licenses available. If there are, then I want to im...

Resolved! IT Asset Management Content Request Process

Hello Everyone!I need to ask ServiceNow for a New Content about lifecycle information. I read in the community that "New Content can be requested by submitting a Catalog Request via appropriate template (SAM Template) "So this is the question --> whi...

apulito by • Tera Contributor
  • 806 Views
  • 1 replies
  • 1 helpfuls

Managing SaaS applications in SAM

We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application.  how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance. 

Community Alums by Community Alums •  
  • 1322 Views
  • 4 replies
  • 1 helpfuls

Can we alter the procurement fields

Hi Community , can we alter the fields in this page , instead of asset tag , serial number , can we replace with something like PPN number assigned  to fields 

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Microsoft Office - Installs requiring action - For User Subscriptions?

Hi, we successfully connected Microsoft 365 and SCCM and are getting information about our Apps for Enterprise subscriptions. We now noticed that there are (still?) a lot of "Installs requiring action" messages listed in the SAM Workspace and I am no...

C_K_1 by • Tera Contributor
  • 720 Views
  • 2 replies
  • 0 helpfuls

Resolved! SAM Pro Reconciliation

We have a client instance that has several SaaS integrations configured. For the sake of an example, let's look at Zoom, SurveyMonkey and Jira. The system is importing several active user subscriptions and the (direct) integration profiles are all ru...

Omeir by • Giga Contributor
  • 1680 Views
  • 4 replies
  • 1 helpfuls
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