Copying user allocations - "Select at least one allocation" error

[oberlel]

Hi all

I am trying to copy allocations to a new entitlement. There are 233 total allocations that need to be copied.

If I select multiple allocations individually, meaning I check each of the boxes, and select submit, it works.

If I select all on the page, by selecting the box next to display name, and select submit it works.  (Rows per page is set to 100)

If I select all on the page, than select the hyperlink to select all 233 items in the list, it will not work. I receive a select at least one allocation errors. Visibly on the page, all the items are checked.

Does anyone know of a fix or workaround? 

[KPNow]

Hi @oberlel :

Dealing with this pagination quirk in the Software Asset Management space can definitely be frustrating, especially when ServiceNow's global selection banner tricks you into thinking everything is ready to go. The root of the problem is that clicking "select all 233 items" passes a query-based state instead of explicit row sys_ids, causing the backend UI action script to choke and falsely claim you haven't selected anything.

The easiest way around this potentially is to temporarily sidestep the multi-page limitation by changing your list view pagination to show 250 rows per page. Once all 233 allocations load onto a single screen, you can check the master box at the top and hit submit without any issues, since every single row is physically rendered and captured. Alternatively, if your view doesn't allow that limit, you can simply break it up into smaller batches across your pages.