Create entitlement and installations for a particular software

[Anirudh29]

Hi. 
I need to take a software and create entitlement and installations for that particular software. What's the step by step process to create the entitlement and installations. Also when the reconciliation is run for a particular publisher will a mail get triggered to sam admin and purchased rights gets updated? Can anyone guide me through this process?
Thanks.

#sam #servicenow #itam #itsm #reconciliation #software

[Community Alums · Accepted solution]

Hi @Anirudh29 ,

To create a entitlement you can navigate to entitlement module click on new and start entering all the required details related to the software entitlement. once done you can save the record and hence your done with 'Creating an entitlement of your own'.

To run reconcillation for particular publisher you would need to include this to your reconcillation rules to make sure it run as expected.

And for email and installation i belive you would have to setup a process and a flow that can hel you achive it. 

i Hope this helps...

[Anirudh29]

@Community Alums  Thanks a lot for your reply. What will be the process to create an installation for the entitlement?

[Community Alums]

This will depdend on the business on how to define the flow and the processs rest of all you the modules to support the data and its all the magic with flow

[MizahelO]

Hi, How do you setup entitlements without Part Numbers?