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Service Graph Connector for SCCM Authentication Issue

I am attempting to configure the Service Graph Connector for SCCM but I am running into some strange authentication errors.  I am wondering if anyone else has encountered a similar error.  I have set up the integration to use integrated authenticatio...

Community Alums by Community Alums  
  • 411 Views
  • 1 replies
  • 0 helpfuls

Resolved! Configure third-party discovery sources for Software Asset Management

Hi All Could someone please help me to understand the purpose of this property in SAM Pro? My client is asking for a justification to enable it as they already have third party integrations in place and the property is not enabled.so how is it going ...

Community Alums by Community Alums  
  • 732 Views
  • 1 replies
  • 1 helpfuls

Resolved! When installing SCCM, which Plugins are required?

When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)  Microsoft Publisher Pack plugin / Microsoft SCCM Software Usage plugin / Microsoft SCCM Integrat...

pastrana by Tera Contributor
  • 769 Views
  • 1 replies
  • 2 helpfuls

Resolved! SAM Discovery for Oracle Private Cloud Appliances (PCA)

We are starting to implement SAM in customer environment with following setup:- Customer has informed us that their Oracle environment (Database etc.) runs on Oracle Private Cloud Appliances (PCA) which are hosted in On-premises customer's Datacenter...

anand9 by Tera Expert
  • 1146 Views
  • 2 replies
  • 0 helpfuls

Resolved! Finding Duplicate Serial Numbers

Is there a way to identify/report on duplicate serial numbers in the asset database in ServiceNow?  Export dumps limits to 150K records for using alternative tools/methods, but we have more than 150K rows in the database.

SkipperJim by Kilo Contributor
  • 4772 Views
  • 6 replies
  • 3 helpfuls

Uninstalled Software in CMDB

Happy Friday All,  My company recently just implemented SAMPro. Currently we are getting software installation info from SCCM utilizing the service graph connector.  What happens when an application is uninstalled from an asset? Does the record remai...

2345678987 by Tera Expert
  • 692 Views
  • 2 replies
  • 0 helpfuls

Central Data Service Download status

In reviewing the normalization & Content service dashboard, I noticed a section called Central Data Service Download Status.  I'm trying to understand why I would have 2 different numbers e.g. software product lifecycle & Content pattern normalizatio...

Has anyone implemented SAP license management in SAM Pro?

I'm keen to start a discussion with folks that have successfully implemented the SAP publisher pack in ServiceNow SAM. I've attempted to implement this feature 3 times, with mixed results, but I'm not really a SAP licensing expert and this is possibl...

Mike Whalley by Tera Contributor
  • 2069 Views
  • 7 replies
  • 2 helpfuls
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