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Contract and Procurement part of ITAM?

Hello,When looking at the ServiceNow Product Documentation site, "Contract Management" and "Procurement" are under the IT Asset Management (ITAM) heading.1. Does anyone know the history as to how that came about? Those are not ITAM disciplines as I u...

bill232 by • Kilo Contributor
  • 611 Views
  • 1 replies
  • 0 helpfuls

Resolved! Relationship Between Contracts & Maintenance Entitlements?

Does anyone have experience utilizing both contract records and maintenance entitlements associated to their software entitlements? We've found that it's easiest to track maintenance through contract records, since it can be attached to multiple enti...

Resolved! SAM Integration with Adobe Cloud

We have configured a Direct Integration profile for Adobe Cloud. The "Validate Adobe Credential" action returns "Connection Successful". After running "SAM - Import User Subscriptions" job we can see records in the Software Subscriptions table <samp_...

Jerome11 by • Tera Guru
  • 2110 Views
  • 2 replies
  • 0 helpfuls

Resolved! Custom Dashboard in SAM

Hi, I am trying to find documentation on how to create a custom Dashboard in SAM (Utah). What role is required and also how do I go about creating a dashboard that is application specific.What are the steps required to create a Dashboard that shows r...

Karen54 by • Mega Guru
  • 1588 Views
  • 2 replies
  • 3 helpfuls

Salesforce Marketing Cloud Integration with ServiceNow

Hello there,We integration ServiceNow with Salesforce Marketing Cloud. The authentication and connection is successful. But the scheduled job: "Salesforce Marketing Cloud Download Contacts Consumption" is failing and the reason we noticed is Error Me...

Resolved! Software Asset Management Process Guide

Hi Is there a current version for this document-see attached? (Software Asset Management Process Guide_Paris Process Guide 2020) If so, please send me the document or link. Thanks 

Yvonne12 by • Tera Contributor
  • 7983 Views
  • 10 replies
  • 13 helpfuls

IBM / ILMT SAMPro Licensing Requirements

Hi there, I'm interested if anyone has any experience with the SAMPro Licensing models as it relates to IBM / ILMT licenses.  Looking at the licensing model, IBM / ILMT doesn't easily fit into the main three categories of Server / Infra, Desktop Soft...

Discovery Model- cmdb_sam_sw_discovery_model

Hi All,I have added a custom field "company" in "cmdb_sam_sw_discovery_model" and based on published, company should be updated. With the help of Business rule I am able to populate Company field with required data as per publisher in individual reco...

SnowUser09 by • Tera Contributor
  • 550 Views
  • 2 replies
  • 0 helpfuls

Tracking purchase orders from another system.

My organization started using SN last fall. We currently use ITSM and a small piece of ITAM. I'm trying to implement more of the Asset functionality. I need suggestions on how to handle procurement when POs are created and tracked in a different syst...

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