Custom SaaS Integration SAM

[MercBuilding]

Hi,

  Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in the instance. Do we have to create a spoke if we want to do custom SaaS integration? Any leads will be helpful.

Thanks!

[Bhuvan]

@MercBuilding 

Follow below steps,

From Application Navigator -> go to 'discovery_credentials.LIST'

Click on New and select API Key Credentials

Provide a name and API key and click on Credential Alias and create a new alias with type credential and save the record

From Flow Action, select Connection Inline and select the credentials and setup the REST API connection and test it.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[MercBuilding]

Hi Bhuvan,

   Thanks for your reply but in the above we will create only credentials and not connections. How do we connect this Credential and Connections to the integration profile? I think the way to do is creating Configuration Template. Please let me know if you have done this before

[Bhuvan]

@MercBuilding 

We have successfully implemented many integrations with the steps I shared using API Key credentials. 

In this method I shared, you define credentials and configure REST API in-line in the flow action.

For the method you are looking for, go to sys_alias.LIST and create a new connection alias. Select Type 'Connection and Credential', Connection Type 'HTTP' and save the record

Under Connections, click New and define the connection URL and credentials created using earlier steps shared [api_key_credentials table]

You can now use connection alias for the REST action and essentially doing same process as what I shared earlier.

Hope you appreciate the efforts to explain this in detail. If my responses helped to answer your queries, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@MercBuilding 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@MercBuilding 

Did you get a chance to review this and replicate in your environment ?

I hope you appreciate the efforts to provide you with detailed information. If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan