Detailed information on software path found by ACC
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3 weeks ago
Hi there,
I'm trying to follow up on a software removal from computers within our organization.
The software was uninstalled using the uninstaller provided by the publisher, but ACC continues to report that the software is still present on the machine. I assume this is because some traces were left behind by the uninstaller.
I have been trying to identify these traces, but so far I have been unable to determine what ACC is detecting.
Is there a way for me to obtain detailed information, such as the file path, file name, registry key, or any other evidence that ACC used to identify the software as installed?
Thank you for your help.
Kind regards
Romain
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2 weeks ago
We have ACC-V for discovery and the only place I would check is open the CI record for the asset in question and then go to the "Running Processes" Tab. See screenshot.
The other place I would check is the Recent Input ECC Queues under the agent record for that asset. Open the queue that mentions "Enhanced Discovery". See the screenshots.
Not sure if that helps you
Thanks
