Discovery Model- cmdb_sam_sw_discovery_model

[SnowUser09]

Hi All,

I have added a custom field "company" in "cmdb_sam_sw_discovery_model" and based on published, company should be updated. With the help of Business rule I am able to populate Company field with required data as per publisher in individual records. but on homepage of table cmdb_sam_sw_discovery_model, company field is showing as blank but when I open the individual record , company field is updated. 

Can anyone help as why company field is not appearing on homepage of the table. 

[Amit Gujarathi]

Hi @SnowUser09 ,
I trust you are doing great.

1. Log in to ServiceNow with an account that has administrative privileges.
2. Navigate to the "cmdb_sam_sw_discovery_model" table's homepage.
3. Click on the gear icon or the "Personalize Homepage" option to enter the homepage editing mode.
4. Look for the section or list where the table is displayed on the homepage.
5. Find the column headers or field labels for the table's columns.
6. Check if the "company" field is already present but not visible due to column width settings. In this case, adjust the column width accordingly.
7. If the "company" field is not present, you'll need to add it to the homepage view. Look for an option like "Configure List" or "Personalize List."
8. In the list configuration settings, locate the available fields and add the "company" field to the selected fields.
9. Save the changes and exit the homepage editing mode.
10. Refresh the homepage to see if the "company" field now appears for the "cmdb_sam_sw_discovery_model" table.

[SnowUser09]

Hello Amit, 

Field "Company" is visible in the table form( homepage) as shown in the screenshot but content of the field "Company" is blank... how ever it is there in when I checking individual record. Value in company field is populating in individual records via a Business rule