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Reconciliation on custom table 'Region'

Hi,  I have a client who wants to reconcile and report based on a custom table called 'Region (u_region)' which is populated with countries and groups of countries like Europe, Asia, etc. So, there are not using the OOB table for Regions. I have adde...

reconciliation on u_region.png
Kenneth3 by Tera Guru
  • 325 Views
  • 1 replies
  • 1 helpfuls

Resolved! Software Asset Management - Playbook for SaaS integrations

Hi experts, I have installed both sn_sam_saas_int and sn_sam_playbook plugin in my customer's instance.Could you please let me know how and where can I view the playbook UI in the instance? Regards,Kajol

KajolM by Tera Contributor
  • 715 Views
  • 3 replies
  • 0 helpfuls

Resolved! Activate HAM in a Personal Developer Instance

Morning!  I am attempting to demo the disposal features of HAM (Hardware Asset Management) in a PDI (Personal Developer Instance). While the legacy asset plugins are installed and on OOB(Out of box), I am not able to get to HAM.  In the list of avail...

contract renewal based on renewal end dates

We currently enter a contract with a start date and no end date, since the contract itself (EULA) has no end date. We use the renewal start & end dates for renewals. So we would like to trigger the renewal based on renewal end date. It seems the 'ren...

Software Installed on assets with user name assigned.

Hi All, Need some assistance... i need to create a report that i can run that will show all the software that an asset has, along with who that asset is assigned to. How do I create that report. FYI: We do not have a SAM tool or HAM.   

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Joe Huizar by Tera Contributor
  • 393 Views
  • 4 replies
  • 1 helpfuls

SAM Pro and Compliant status in the License usage

Dear SAM Community,Is there a way to get the Compliant flag aligned with the reality of the usage? The below example returns a no compliant flag despite the fact the product is compliant. Publisher: Microsoft / Product: any, for the example Office 36...

Lionel Falk by Tera Contributor
  • 1145 Views
  • 3 replies
  • 0 helpfuls

Adobe Saas Connector Oauth Credentials

Hi team, I am trying to configure adobe saas connector for Adobe Cloud using OAuth credentials. While creating new credentials, it is asking for Connection URL (Instance URL) in the format https://<Instance Name>.adobelogin.com.But, my company adobe ...

gvk by Tera Contributor
  • 1329 Views
  • 3 replies
  • 0 helpfuls

Softwares CMDB Architecture

Hi, We are currently migrating to ServiceNow and the person in charge of the CMDB migration designed the Software CMDB in a certain way. I am having doubts if it fllows the best practices or not. The licenses assets have been created this way:- One r...

SélimS by Tera Contributor
  • 361 Views
  • 2 replies
  • 0 helpfuls

Resolved! BMC Control-M Manage License

Hello community! Is there any integration to connect ServiceNow with Control-M to manage/control license?

williampete by Tera Contributor
  • 849 Views
  • 1 replies
  • 0 helpfuls

Entitlement import status stuck in processing

Hi, We uploaded a completed entitlement import template to SAM Pro and the import status has been stuck in "processing" for 48 hours now.  I have not found anything about this happening.  This is occurring in our DEV environment. Any ideas to get thi...

cjpolanco by Tera Contributor
  • 486 Views
  • 2 replies
  • 0 helpfuls
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