Good Morning. I have a customer who is using SAM Pro - and is asking how they handle concurrent licenses. They have 2 licenses to a system - and can provide these licenses to 5000 users. The system restricts the users to only 2 at a time. Is there an...
How can a consolidated reporting (based on Parent Company) can be done in dashboard and reports in SAM and also at the department and Business unit level. Example: Parent Company A should be able to see a consolidated view of the license compliance r...
I need to send a communication from ServiceNow about the patch updates to the stake holders from ServiceNow. Is it possible to send?
We are setting up reclamation rules for the first time. We use Intune and JAMF. Did anyone find a way to gain last used date from Intune or JAMF?
Hi community, Hoping someone can help me understand a specific bit of functionality that is available for Major Incident Management in Service Operations Workspace. There is a Manage recipients button on the Communicate tab of a major incident.Clicki...
I was wondering if anyone is using a workaround for the scenario below? We have a number of records with the user field as (empty) in samp_sw_subscription. This is due to the licenses being held by non-user accounts such as email inboxes for meeting ...
I am seeing patch products on SAM workspace , there is no software models for it . How can i hide them from the workspace ?
Hi Team,We have low usage details for one IBM Product in cmdb_sam_sw_usage table and based on that we have created Reclamation Rule.But based on reclamation rule conditions, removal candidates record is not created. May I know the reason please?Below...
Hi guys, does anyone can explain me what are the main differences between Software Asset Management and Software Asset Management Professional? We have SAM Pro and my organization want to know several informations about softwares and licenses status....
Hi Everyone, Need your help to get usages information for software product (Saas Integration). there is no OOB Integration.Can you please suggest how to get usages information so that limits the amount of work. Thanks in Advance.
Would like to understand the logic on how the story end date is set up. When a story is created, the start date by default is the date when the story is created, while i also see that the end data is the same as the start data. Is this OOTB functio...
Hi Everyone, I want to revert the Approval table (sysapproval_approver ) list view to its out-of-the-box (OOB) state,so that we maintain consistency Also captured those customer update in update set .
Hi Experts, Would like to check with you all on how you have handled below scenario during you SAM Implementation: 1. During software subscription import, is it worth importing Inactive user accounts from 3rd party application into Software Subsc...
Hi Experts,We are planning to Implement SCCM Integration with ServiceNow , so anyone has Implemented SCCM Integration with ServiceNow for Software Asset Management? If YES, can you please share the documentation so that it would be very great helpful...