If ITOM is already implemented it is possible for SAM to utilise any of the Discovery from that module (ideally automatically without manual export/importing files) when setting up SAM or should you ideally setup the SAM Discovery and SAM module stan...
Please refer attached screenshot. On Software Asset Workspace → License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use, so that stakeholders don't get confused. How do we accomplish this? I got suggestions s...
Hi,Can someone share how to build a report that shows duplicate serial numbers?
I am trying to replace the Lease Contract field with Lease Contract id on the SAM workspace view. I have done this by modifying the view, but my changes are not visible when looking at it thru the workspace I do see the changes when looking at the...
Hi everyone, I am new to SAM and am trying to understand the time investment required to effectively maintain and expand this module to achieve its full return on investment Could anyone provide insights into the typical time commitment for a SAM Ma...
Hello, We are on the process to start implement CSDM framwork and on our way to start using the Enterprise Architecture moduleHow can we link the business application to it's licence information / model ? Knowing that my application could be a SAAS a...
Dear experts, I am facing a problem where I just wanted to defined the approval rule based on my entity which for this entity any risk event is tied to it will have this specific approver. But currently in the risk event form, there are also others m...
I'm setting downgrade right and getting the error message: An inactive downgrade model already exists, please re-activate it.I'm unable to find a location where the inactive downgrade rights are listed, in order to reactivate it and wasn't able to ...
Hi friends,I've been looking for a specific post on this but am not finding one. We are just getting our crawl phase going with software asset management, basically moving from an excel file to managing product models and entitlement allocation in Se...
Hello SAM experts. My customer is reviewing the use of Service Graph connectors for some of the public clouds (Azure, GCP and Azure). Regarding collecting information on installed software for IaaS cloud resources, apparently if you use Service Graph...
We are testing out SAM Pro on our Dev instance, have installed the Service Graph Connector for Microsoft SCCM as well as the Microsoft Publisher Pack. We also have Horizontal Discovery running, though we are set to rely on SCCM for software informati...
can we use "Server Authentication" instead of "User Authentication" for BOX SaaS Direct integration? User Authentication is suggested by servicenow . but it consumes licenses so we want to use "Server Authentication" which also provide client Id and...
Hi All, I have a server team member who would like to use asset management to track virtual machines just like we track all other model categories such as ESX, Linux, and Windows severs. This is something new that was not intended to be handled at fi...
Hello Experts, We have recently enabled HAM plugin on our Dev instance. We have got access to Hardware Models and its Lifecycle Phases like End of Life, End of Support, etc. I am trying to build a report where, I need a single view of all my Server...
Hello, Kindly share your input. we are populating server CI using servicenow discovery in the samp_sam_sw_install table. We are getting "Publisher, Product, Version and Installed On" information. But we are unable to bring "Assigned TO" information,...
