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SaaS Custom Integration

Hi experts, Can anybody please help me to create a data stream action to get a list of user subscriptions from the SaaS application? We are trying to integrate Varicent with ServiceNow to track license consumption and user subscriptions.  Regards,Kaj...

KajolM by Tera Contributor
  • 730 Views
  • 1 replies
  • 0 helpfuls

Installs requiring action

We've been running into an issue in our ServiceNow SAM instance with multiple products being 0% compliant due to the message: "Installs requiring action" with a list of software installations related to that product that supposedly exist and aren't b...

Resolved! Import Software Entitlements with work notes/ comments

Hi SNC, We are using the Software Entitlement import capability in SAM Pro and want to extend the Import Excel sheet (template) with work notes/ comments to get it in the Activity stream. How can we achieve this? Cheers, Serkan

Perpetual licenses with no start date - Washington Release

I've read a few comments about this in this community. But still don't have the answer I need. When entering perpetual licenses, the start & end dates do not show up on the form.  I would have to go to the table view in order to update the start date...

Software Subscription Records duplication

Hello @all, We have seen some duplicates software subscriptions records are getting created by ServiceNow through the integration. In software subscription table, there few duplicate users who have same subscription for salesforce product. We have co...

shivani42 by Tera Contributor
  • 662 Views
  • 10 replies
  • 0 helpfuls

SAP SuccessFactor Integration Subflow Error

Hello, I’m having trouble integrating SAP with ServiceNow. I followed the steps described for SAP integration according to ServiceNow’s documentation (https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-man...

SAM Reconciliation function

Hi all,I was wondering if the "start date" or "end date" on the entitlement form impacts reconciliation.By default, "start date" and "end date" are only shown when the license type is "subscription" or "maintenance," but I am planning on changing the...

jnt-cnt by Mega Sage
  • 575 Views
  • 1 replies
  • 1 helpfuls

EOL and EOS report for softwares

Hello Team, We have SAM Pro enabled in our environment and integration with SCCM is also done. Need to understand to get EOL and EOS data populated what information one need to upload in the tool. Currently we can see Installed Software data in cmdb_...

PriyankaAng by Tera Contributor
  • 609 Views
  • 1 replies
  • 0 helpfuls

SAM Roles and Responsibilities CIS-SAM exam Question

Where can I find which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data? This was a question in the CIS-SAM exam and is not documented. Possible answers: SAM A...

pastrana by Tera Contributor
  • 1488 Views
  • 5 replies
  • 3 helpfuls

SAM Simulator Free Exam Voucher

I have finished my SAM Simulator course today but i didn't received any email regarding free Exam voucher. please let me know is that finished?

Software Entitlements Table {alm_license}

In the Washington DC release, not able to update purchase rights which give the total cost of allocations. Does anyone know how to unlock the purchase rights field so that updates can be made. Consequentially, this will adjust the total of cost for a...

henryhill by Mega Contributor
  • 1308 Views
  • 1 replies
  • 0 helpfuls
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