Discovery models are not getting normalized

[Shivani]

Hello All,

I have seen many example in my instance where the normalized data available in software content library but still the discovery models are not getting normalized and has status as Match not found or partially normalized. has anyone seen this before??

Please help!
FYI:- we are opted-in into contents services.

Thanks,

Shivani

[AakashGarg1678]

Hi @Shivani , 

Hope you are doing well.

This is quite common concern of Normalization in any ITAM Module of ServiceNow including both HAM and SAM and I believe everyone face this in their day-to-day life or in all the ITAM projects in which they are assigned or doing implementation of HAM and SAM. I have personally seen this many times in my projects and want to give suggestions and recommendations to try to do these activities down below to normalize the records that might be helpful for you and other via your question asked in the ServiceNow Community and fulfil the requirements.

Suggestions: -

1. Try to look into the records that are marked as "New" in "Suggestion Status" Field and normalize them with approve and reject choice actions on "Normalization Suggestions (samp_normalization_suggestion)" Table.
2. There are few "SAM Normalization Jobs" in "Scheduled Job (sysauto)" Table for the normalization that runs on a daily or weekly basis. Recommend you to kindly check those jobs are executing effectively and can change them from weekly basis to daily basis (or vice-versa) or try to execute these jobs for now by clicking on the "Execute Now" UI Action Button by opening any job and can check the before and after result.
3. If above two suggestions will not work, you need to raise ServiceNow Ticket for the normalization to get the records or software discovery model normalized by ServiceNow as it is recommended by ServiceNow to not to normalize any record manually.

Here is the list of some SAM-Normalization Jobs that you can find in Scheduled Job (sysauto) Table: -

• Run normalization job daily - To Normalize the Software Discovery Models usually execute on a dialy basis.
• SAM - Find Normalization Suggestions - To generate Normalization Suggestions usually execute on a weekly basis.
• SAM - Normalize discovery models using content library rules - To Normalize the Software Discovery Models as per the content library and usually execute on a daily basis.

FYI, To check whether these jobs or any other jobs execute successfully or not, you can refer "Software Asset Job Results (samp_job_log)" Table.

If you find this answer/solution/suggestion as helpful to your question asked or meet with your requirement, you can mark this solution/answer/suggestion as helpful, and correct.

Thanks

Aakash Garg

ServiceNow Developer