do we need SCCM/Intune in lower instance to implement ham/SAM?

[kiran kumar m1]

do we need SCCM/Intune in lower instance to implement ham/SAM?

[Mahathi]

Hi @kiran kumar m1 ,

Yes, you need Intune, SCCM, or a similar third-party tool to gather hardware and software data for implementing HAM/SAM. It is a standard practice to do it in lower instance and then move to production environment. If you are also using ServiceNow Discovery, it can help identify devices and software installations that Intune may not capture, enabling automated management of those assets.

The choice of tools depends on the scope:

• For a limited scope focusing only on end-user devices, Intune or a similar tool is sufficient.
• However, if the scope expands to include servers, network devices, and other IT assets, ServiceNow Discovery should be added to provide a more comprehensive and automated view of the environment.

In summary, Intune works well for a limited scope, but integrating ServiceNow Discovery allows for broader asset management capabilities.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

[Oscar D]

You don’t need Intune or SCCM configured in a lower environment to implement Hardware Asset Management (HAM) or Software Asset Management (SAM) in ServiceNow. However, it’s considered best practice to set up these integrations in a lower environment first. Doing so allows you to thoroughly test the data flow, reconciliation processes, and integration functionality without impacting your production environment. By testing in a lower environment, you can identify and resolve issues, validate the integration configuration, and ensure that the data aligns with ServiceNow’s HAM or SAM best practices. This approach minimizes risks and ensures a smoother transition when moving the integration to production.

[Viraj Hudlikar]

Hello @kiran kumar m1 

For HAM/SAM implementation, SCCM/Intune can be used to maintain data in ServiceNow. These tools are essential for gathering hardware and software data, which is crucial for effective asset management

Regarding the concern about having SCCM/Intune in lower instances, it is beneficial for several reasons:

1. Issue Debugging:

   • Whenever you encounter any issues in PROD, you can debug them in the lower instance first before making any configuration changes directly in PROD. This helps in minimizing risks and ensuring stability.

2. Testing New Requirements:

   • If a client requests additional attributes to be populated in certain fields, having SCCM/Intune in the lower instance allows you to see how the data comes in and where to do the mapping or apply any extra logic. This makes it easier for your team to implement and test new requirements.

3. Integration Testing:
   • Lower instances can be used to test new integrations or updates before deploying them to production. This ensures that any potential issues are identified and resolved in a controlled environment.

4. Training and Development:

   • Lower instances provide a safe environment for training new team members and developing new features without affecting the production environment.

In summary, having SCCM/Intune in lower instances is highly beneficial for testing, debugging, and ensuring smooth implementation of HAM/SAM in ServiceNow.

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Thanks & Regards
Viraj Hudlikar.