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update multiple asset state and substate

Hi All, I have to update multiple asset task with the same State-Substate and Work Notes, and would like to know if I can create a script/task to do it in one click. All the asset have the state "In Stock | Pending Disposal"  and I have to move Them ...

Duplicate Fields

We are seeing duplicate fields under one of the clinical devices tabs. I am not sure how these duplicate fields were created however, I am seeing the alert at the top "This cloned descendant element is read-only, click here to open editable first ele...

WP2 by Kilo Guru
  • 1539 Views
  • 4 replies
  • 2 helpfuls

Duplicate records keep getting created by the system in Asset table

Hi Experts, Duplicate records getting created by the system very often in the Asset table. I have checked the transform maps, only sys_id is made Colaesce. Any idea why these duplicates getting created. Its really a stress to maintain Asset table. T...

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rin1 by Kilo Guru
  • 1157 Views
  • 10 replies
  • 5 helpfuls

Resolved! Source Request inconsistencies (Stockroom)

Hello there, We are seeing an issue since our upgrade to Rome, that when ordering an item through the ServicePortal, as I begin to Source the Request, some users only have the option as Transferable Stock or Local Stock option. I realize in Quebec th...

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Joel O by Mega Sage
  • 1216 Views
  • 3 replies
  • 1 helpfuls

Query on Asset retirement

Hello OOB I see below reports Can anyone explain what is the meaning/logic behind those reports? More details: One of the report is like this:   It says, State is NOT retired and Retired date is before Next month.   What I understand is, Once the A...

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Suggy by Giga Sage
  • 991 Views
  • 4 replies
  • 0 helpfuls

Procurement Workflow - OOTB

Is there an Out-of-the-box workflow for SAM which works for non-standard software, i.e. software that has not yet been procured. It would track the procurement process in addition to licensing and usage.

Rick Holmes by Tera Contributor
  • 1051 Views
  • 3 replies
  • 1 helpfuls

Resolved! Can't Find Reconciliation for SAM Pro

I probably shouldn't be asking this after a long day, but for some reason Software Asset > Reconciliation is missing from our DEV instance with all of the basic SAM PRO plugins installed. Maybe I'm looking in the wrong area of the jobs, but was revie...

Unable to view/edit product models despite being admin

Hi, First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as ad...

jordanm by Kilo Contributor
  • 1433 Views
  • 9 replies
  • 3 helpfuls
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