Hi all, I have a situation where while discovering Linux servers, OT assets are created in cmdb_ot_entity table. I am trying to understand why it is happening. Here is what I did to recreate the case. I got a Ubuntu VM , created a new non root user ...
Our Windows Core Infrastructure Services (CIS) DataCenter license allocations have been established now for quite some time with our VMWARE clusters having CIS datacenter licenses Allocated In Use. Recently something has changed that caused ALL of ...
Hello, Our company has just started using Servicenow and I am relatively new to this system. I need to create a new type af computer peripheral like monitor or camera ... so that our inventory team can choose this in the asset form. See printscreen. ...
I'm noticing that some discovered software titles show as "licensable" in the 'Product Type' field of the software record even when the Software is not technically licensable (Google Earth for example). This field is grayed out and thus far I have be...
Hi Community, I work for an organisation managing about 5000 endpoints and considering a SAM solution. We'd initially look to manage Microsoft and VMWare software. Most MS office products are O365. I'm very interested to get a sense of a) The implem...
I would like to display list of assets associated to specific location (eg room). I tried updating the related list view for cmn_location, but I dont see how you "join" other tables (eg other custom asset tables) that have location for the room defi...
I'm setting up Model Categories and Assets/Product Catalog items for IT inventory. I created a Model Category of Furniture & Utilities because I couldn't come up with a better name. I chose the Product model class of Facility Model and Asset class of...
Hello All, I want to understand how the hardware CI & Software CI can be created and how it reflect in CMDB if you any documents or refrence link please let me know. how it look like in cmdb. in the form of image
Dev was updated with sandiego, so I need to do smoke test for SAM
Hi Community, We are just starting our SAM Pro journey and trying to connect the dots between Software Installs, Discovery Maps, Software Models and so on and we have just enabled the property to create software models automatically for all licensed ...
Would like to reassign the Procurement task created from a Software Request - this is the task that is created on the REQ - and has "Source Items" button in the top right corner to source all items on the RITM. I would like to reassign these procurem...
There is a method to see which discovery models belong to a software model by opening the form of the software model and clicking "Show Matching Discovery Models". This opens the list in a separate tab and depends on a client-callable script include...
Hello Team, we have one client they want to implement the Hardware asset management process in there organisation for that i need to prepair one ppt on it from scratch for that i need your help. as i am new for service now so i am not aware that muc...
Hi, I have a question regarding asset role in SN San Diego. In docs there is an information that this role allows: manage hardware and software assets. Is manage means: create, read, update and delete?Or is there, for assets, any specific role that a...
Hi Team, My manager wants me to add all the assets in the ServiceNow and i am doing so. My question is what assets will tracked by asset Manager and what classes should be included in ServiceNow. I have included Computer Class ( laptops/Desktop) Ser...