we recently implemented hardware asset management and just realized that we mapped all our hardware models to the wrong category. we used the computer model category which is an OOB record. but this means that every asset created (alm_hardware) is cr...
We are scanning network printers which is giving printer supplies like toner, cartridge info. Now we have a request to load inventory of Printer supplies which are available in stockroom. Idea is to to assign them to a printer once they are installed...
Im pulling in Ipad through the Jamf service graph connector but the name is mapped to come in as the Mac address and the type of device. How can i change it? Any guidance would be amazing. Thank you
Hi Folks, One of our asset users accidently input the quantity on a consumable record incorrectly and now our quantity is off. Is there a straight forward way to adjust the quantity on consumables? Thanks in advance.
Hi How to activate Software asset workspace in personal developer instance? I already have the software asset management foundation plugin activated and my PDI is on Rome. Still I am unable to see it, nor I'm able to find the plugin for it. Kindly le...
Hi, I don't quite understand how can we have a bunch of servers allocated and they come up as "not in use" once the reconciliation is completed. Any thought?
Hi guys, i'm trying to calculate the number of required license for any Oracle Installations with License metric = Per Processor. I've installed Oracle Publisher Pack plugin and now I can define an entitlement with Metric group = Oracle and License M...
I want to receive reports by email while these events are triggered: 1.When license will be expired on 90days later2.When asset warrant will be ended on 90days later. Is servicenow currently having these features? If not, how to do? Appreicate for yo...
We've recently configured the GitHub <> ServiceNow Direct integration to pull information on our licensing and accounts. The integration pulls in the github members into the subscription table as we'd expect with the "User Principal Name" set to the ...
Has anyone encountered a "Missing Software Model" error message when creating an entitlement in SAM Pro Orlando or beyond? More specifically, it is believed that the "Active" software definition does not have a product value which results in the erro...
Hi I am looking to create an automation where our User Management team can create an incident to report that a user has left the company. My thoughts were create a button on the User form which can be clicked which does the following: Creates a new...
My co-workers and I were wondering the difference between True-up and Savings in Software Asset Management (SAM), especially with regards to the Software Asset Workspace.
For some of the Configuration Items in our CMDB, the asset field is coming blank. But when we are looking at the Asset tab in the related list, we can see the linked asset (Please check the attached picture). Any idea why this might happen and how to...
Looking to create a report showing the quantity of consumables in stock over time. I.e. In June we had 8, 6 in July, 5 in August. Every report I've been able to see is hampered by the merged records so I must be doing something wrong.
1. Need details about two tables: samp_sw_subscription alm_entitlement_user 2. Which of these tables are more appropriate for calculating Microsoft & Adobe Licensing Costs?
