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Hi SNC, I'm wondering if there are best practice guidelines for setup Software Models.What I mean is on which level do we need to create Software Models? Options:1. Software Product has multiple Software Models per version/ edition and all these Soft...
HI ITAM folks, We are going through the process of archiving older CI's. I've noticed the CMDB team seems to be using the 'Most Recent Discovered' date, which leaves a good deal of systems in place, where the 'Updated' date might be many months or y...
Hello Team,I have requirement to hide/show the one choice in Multiple choice variable in catalog item.Two variables we have,1. checklist (name : Virtual meeting).2. Multiple choice : It has below three choices 1.AB ...
Hello, Any experience with ORACLE publisher pack?We don't see any Options, so we don't see the list of options as described here https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2/reference/oracle-o...
Working with data import for computer assets. In the Transform map, I have an onBefore script to handle making the Model for the Computer if one does not already exist. Not all the script included here, as not relevant to parsing make/model/number ...
Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to find the publishers part number in London version. How to Upgrading entitlements How to Downgrad software models
Hi, I've done Intune integration by service graph connector via guided setup. But one error is showing in i.e "No available child jobs to run concurrent import, running standard import" on CMDB integration Errors after intune integration completed. A...
Hi, I've done Intune integration by service graph connector via guided setup. But one error is showing in i.e "No available child jobs to run concurrent import, running standard import" on CMDB integration Errors after intune integration completed. A...
Hello team, I do understand the concept of normalization on SAM and I aware that sometimes one needs to build the normalization manually. But, my question is, what are exactly the tables I need to work on so that I can build the normalization manua...
Hi Team, We would like to utilize SAAS in SAM Pro without any integration. So we decided to upload software deployment(Subscription list) with excel in samp_sw_subscription table. We tried multiple uploads into this table, but failed many times, here...
Hello team, On SAM normalization engine, I would like to know what is the meaning of the following terms in terms of the missing information within ServiceNow: - "Manually Normalized"- "Match Not Found"- "Partially Normalized" I do understand the co...
Hello Guys, I just want to seek your assistance in handling the Acrobat Reader migration to 64-bit, Adobe made the application a unified installer/application for Acrobat and Acrobat Reader. SNOW detected Adobe Acrobat (64-bit) as an unlicensed inst...
We have 1000 hardware assets that need to be uploaded ASAP due to business urgent requests. Our instance is in the San Diego version. I need ServiceNow expert help for following requirements:1. One time bulk upload approach2. Repeating bulk upload...
Hello community. I am unable to see reclamation candidates after creating reclamation rules based on 2 products (Acrobat and Visio). Currently, I can see software usage data brought in from SCCM. When i run a filter on the data (under software asset>...
Hi All, I am in discussion with Application owners of Cisco WebEx Meetings, Adobe Creative Cloud and DocuSign for integrating it with ServiceNow. The question which I have got is what all License metrics are covered for each publisher and what all so...
