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Resolved! Adjust Consumable Quantity

Hi Folks,  One of our asset users accidently input the quantity on a consumable record incorrectly and now our quantity is off. Is there a straight forward way to adjust the quantity on consumables? Thanks in advance.

Allocated Not In Use

Hi, I don't quite understand how can we have a bunch of servers allocated and they come up as "not in use" once the reconciliation is completed. Any thought?

Resolved! SAM - Number of Oracle required licenses (per Processor)

Hi guys, i'm trying to calculate the number of required license for any Oracle Installations with License metric = Per Processor. I've installed Oracle Publisher Pack plugin and now I can define an entitlement with Metric group = Oracle and License M...

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GianluNow by Mega Expert
  • 1865 Views
  • 6 replies
  • 1 helpfuls

Resolved! Asset Management - IT Asset expiry/end of warranty

I want to receive reports by email while these events are triggered: 1.When license will be expired on 90days later2.When asset warrant will be ended on 90days later. Is servicenow currently having these features? If not, how to do? Appreicate for yo...

An Kun by Kilo Contributor
  • 1300 Views
  • 1 replies
  • 2 helpfuls

GitHub integration with SAM Pro - Relating to a User

We've recently configured the GitHub <> ServiceNow Direct integration to pull information on our licensing and accounts. The integration pulls in the github members into the subscription table as we'd expect with the "User Principal Name" set to the ...

Adrian W by Kilo Contributor
  • 881 Views
  • 3 replies
  • 2 helpfuls

Missing Software Model

Has anyone encountered a "Missing Software Model" error message when creating an entitlement in SAM Pro Orlando or beyond? More specifically, it is believed that the "Active" software definition does not have a product value which results in the erro...

Paul G_ by Tera Contributor
  • 814 Views
  • 2 replies
  • 1 helpfuls

Mobile App with QR Scanning

Hello, I need an app similar to Now Mobile, but it will be used to borrow/take inventory by scanning QR codes. The app would be for a standard user, and the scan-out form would basically ask if you are borrowing/keeping/returning, where are you using...

6-String by Kilo Contributor
  • 1110 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto populate field when creating an incident from a UI Action Button

Hi  I am looking to create an automation where our User Management team can create an incident to report that a user has left the company. My thoughts were create a button on the User form which can be clicked which does the following:  Creates a new...

Adam Wood by Tera Contributor
  • 2143 Views
  • 7 replies
  • 6 helpfuls

Resolved! Asset linked with the CI but not showing up in the form

For some of the Configuration Items in our CMDB, the asset field is coming blank. But when we are looking at the Asset tab in the related list, we can see the linked asset (Please check the attached picture). Any idea why this might happen and how to...

Avik by Kilo Expert
  • 2213 Views
  • 3 replies
  • 1 helpfuls

Resolved! Read Only Access to Assets

Hi Folks,  Our finance team needs read-only access to see asset data (e.g. who has what assigned). Clearly, we do not want to give finance team access to edit asset assignments - is there a way we can provide that team with read-only access, or would...

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