Does data gets deleted from installation table if we change the qaualys credentials ?

[kiran kumar m1]

we have setup qualys integration in servicenow , we had a good amount of data pulled into installation data ?

yesterday credentials were expired  so we updated it with new credentials  , and we also upgraded the instance yesterday , due to which all the data in installation data coming from qualys was deleted ? 

what might be the reason ? due to upgrade ? or does it happens during integration credentials change ?

[GlideFather]

Hi @kiran kumar m1 

your description is chaotic and unclear, let's go step by step.

• expired credentials:
  • in ServiceNow side or the counterparty?
• integration to what table?
• what method is it:
  • XML, JSON, 
  • inetgationHub,
  • extending the sys row

Please provide more details

[kiran kumar m1]

Hi @GlideFather the credentials are expired on the counterpart (qualys) ,

we did integration to cmdb_sam_sw_install table using SG-connector of qualys 

the connection was succesfull and we are able to pull the data through schedules
but after two months the credentials got expired on qualys account 

so we received new credentials and we updated the SG account with the new credentials 

after that we saw that all the data was lost ?

does it happens with qualys or any other integration when credentials are changed , does the data gets expired ?

and in addition to this we also performed instance upgradation , does upgradation causes data loss ?