Resolved! CI name
Using Discovery to populate CMDB and it puts DNS name in CIs name field but it's not always accurate so how do I make discovery to insert FQDN instead?
Forum Posts
Resolved! PPN in SAM
Hello, What is an PPN? Who maintains this lookup table? if Software is not found in PPN while creating entitlement, how can we add entitlement of that software? How this ppn library gets updated and who updates it? Thanks in advance!!
SAMP - Subscription licenses and maintenance renewals
What's the best way / practice to track licensing and maintenance of subscription software We have subscription based licenses that renew on a yearly basis. We are creating a PO for the initial purchase, and beyond that are unsure which contract t...
Resolved! How to trigger UI Action from Business rule
I would like to trigger the UI action from business rule based on the product class condition.
How to make non compliant softwares to the compliant.
How to make non compliant software licenses compliant?
Has anyone compared SAM Foundations with SAM PRO?
Is anyone in the ITAM community aware of documentation comparing SAM Foundations with SAMPro? I am specifically looking for comparing Reconciliation in Foundations vs SAMPro. Thanks
Resolved! What is ELA - Enterprise license agreement
What is ELA - Enterprise license agreement? Is it like you can have unlimited installs by paying once or is it like there will be a limit.. still you can legally use any number installations, but you true up when that limit is crossed? https://commu...
Why "End of life Date" not populating in SOFTWARE MODEL table ?
I see there is OOB field "End of life date" exist in software model table, But its not getting populated. Is Content library going to populate this or any business rule / script is configured to fetch and populate from software lifecycle table , I Kn...
Resolved! Do I need Discovery to use SAM Pro
I own SAM plugin and we recently purchased SAM Pro. Im getting 2 different answers to the question above. Currently we use SCCM for software discovery. We are not at this time using SN to track software in our data-center and dont intend to anytim...
Resolved! SAM Pre-requisites - Discovery?
I am planning to implement SAM for my client. We have discovery also in the roadmap.I was just wondering if I can implement SAM before we implement discovery? What I understand is SAM has a dependency on discovery, without which there is no point of ...
Hardware Asset Management refresh, reclaim, lost/stolen, disposal process requirements mapping in ServiceNow
We are working on asset management implementation on the below processes. 1.) Hardware asset refresh request: This process requirement is to have a capability of replacement of old hardware assets like computer, laptop etc with new in case of old ass...
List of differences between SAM Foundations & SAM Pro (since I can't install foundations on DevInstance)
Hello, From everything I am reading it appears I cannot install the Software Asset Management Foundations module on my Dev Instance. There does appear to be an option to install the Software Asset Management Pro though? I am curious if anyone has a...
Where can I find documentation on SAM Pro Connectors?
Can't find documentation or examples on how SAM Pro connectors work
Resolved! Software uninstallation (Software Asset Management)
We are using an in-house product to install software on laptops/desktops. The same data is used to populate 'Software Installation' table in ServiceNow. Now coming to software uninstallation, end users themselves uninstall the software whenever they ...
Resolved! Asset Management Questions
We are setting up asset management and are hitting running into a few issues. Are any of these possible and if they are what are the best ways to go about getting them worked out. 1. We have a pretty complex network setup and are spread across the U...