What is the relationship between an asset's Model Category and the corresponding CI's class? Does the Model Category determine the Class? If the Model Category is changed on the asset or class change on the CI do those actions effect each other?
The client has made a request that we discontinue using asset tags when loading software entitlements. I was unable to provide a solid reason for continuing to use them. I have read the Community posts: Best practice documents on creating a unique D...
Hi, First of all, we are running the basic Asset Managing OOTB module, not HAM Pro. I believe that we should still be entitled to being able to edit product and hardware models. I have what seem to be the necessary roles - model_manager as well as ad...
Good day, We setup the Adobe Direct Integration Profile within the SaaS License management. Subscriptions are properly retrieved and populated but there are gaps. Not all subscriptions we would expect are shown in ServiceNow and I don't know why. The...
I feel like this shouldn't be that complicated but who knows.... We have SAM Pro in place and we have procurement. Some companies allow you to upgrade your current licensed software at a discounted rate, in this case we are talking about TechSmith Sn...
I am trying to find how can we track open source licenses using SAM Pro? Is there a Product category for Open Source type licenses? Any help would be appreciated! Thanks
Good afternoon, Is there a way to publish multiple Vendor Catalog Items to the Service Catalog simultaneously? I am transferring 10k+ hardware models from our old asset tracking system to HAM. I have used import sets to create both the Hardware Model...
In Windows devices we are discovering .exe files as installations for an instance with SAM Pro. There are two in the same device that are identical in all the fields (like the discovery model). Is there a way to distinguish them, maybe by the full pa...
When we create an asset with model category of Computer, system automatically creates a Computer CI. This CI has Name value set to the asset's model's name. Can we set it to asset Serial Number instead? Will there be problems if we do it?
Hi I created new ACL for READ Only access but not sure which application menu should be added? Its not working. thank you
HI All, Have a question specifically on the "retiring" of hardware assets in particular. We have the requirement to add a new substate (substate) to the Hardware record (alm_hardware) for the State (install_status) for "Stale" assets. The purpose of ...
Hi folks, We had a technician accidentally create a laptop asset under the wrong hardware model, and now we need to move it to the correct model. Given that there is an OOTB ACL that prevents changing models after asset creation, would I be better o...
Hi Can anyone share a sample script of Custom license metrics and its effect if changing the rightToDevice = -1 to smoething else, what will happen . I already went through the Servicenow docs sample script. Thanks
We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We d...
The titled system property enables CIs to be created from assets using the ServiceNow® Configuration Management Database (CMDB) Identification and Reconciliation engine (IRE). This property affects CI classes that have an identification rule on seria...
