We investigated an issue where Visio removal candidates were not being generated as expected. After importing the latest Visio usage CSV and running the M365 usage and reclamation jobs, 590 valid candidates were created, but 10 subscriptions with inactive days greater than 90 did not receive candidates.
The Visio reclamation rule shows a 90-day last activity threshold. However, we found that the Subscription assigned date for all 10 missing candidates was less than 90 days old, while all 590 successful candidates had an assignment age greater than 90 days.
We checked other M365 low-usage products and found the same pattern: no candidates were created before the subscription assignment age reached the applicable rule threshold.
Can someone confirm whether M365 low-usage candidate generation requires both the inactivity threshold and the subscription assignment age to meet the rule threshold? If confirmed, can we consider the 10 subscriptions correctly excluded until their assignment age reaches 90 days?
