Exam Fail - Certified Implementation Specialist - Software Asset Management

[David Rodriguez]

Dear Community,

is my second attempt to take the CIS-SAM exam, which requires a 70% of correct answers in order to pass, plus the extra payment each time. Seeing that this exam is extremely hard, having already taken the Certified System Administrator and 2 years of experience using and implementing in SAM I would wonder if other people are having the same issue.

The material/training provided, unfortunately is also not aligned at all with the exam questions (which did not occur with the CSA exam). I already raised all my concerns on the Nowlearning portal, but without receiving a convincing answer. The reply was questions are reviewed and validated by SAM architect and experts...

Could somebody help me to answer some of the questions which Quizlet helped me to find. I used the PDI instance, material, and documentation but still I cannot figure out what are the right answers to many of them like:

1) Which catalog provides a collection of models in the environment? options like Service/Vendor/Model/Product/Item Catalog.

2) Which is the 4-tier phase for each of the following question's to determine Discovery:

Are you there? How will I classify you?

How should I classify you specifically?

What else can you tell me about yourself?

Have I seen you before?

I assume that for the phase of Classification is the "Are you there? How will I classify you?", but is not clear to me, if the other is also a correct answer being: "How should I classify you specifically?".

3)  Using end-of-life/end-of-support software exposes your organisation to security threats. What report can you run to gain visibility to these products? options like License Position Report, Software Model Lifecycle Report, Software Product Lifecycle Report. 

None of these reports exist in my PDI instance having all the SAM plugins installed.

4) By default, which ServiceNow role can read, but not create, a custom license script? options like sam_admin, sam_developer, sam_reconcile_user. I assume is the sam_reconcile_user.

5) Software models are used to connect purchased software rights with discovered software installations via which mechanism? would that be the Software Discovery Model?

6)  What does a usage record track? I think is The sum of usage on a monthly basis, but other answers were 

The sum of usage on a weekly basis, The sum of usage since installation date, etc.

I can imagine that without replying those question's I would have to pay and fail again, in case someone can tell point me to the right references and find the answers.

Thanks for any inputs here.

Best, David

[Allen Andreas]

Hello,

I'd recommend looking through documentation as well as your personal developer instance for assistance. It's also not the best to rely on 3rd party sites, such as Quizlet, for studying. In any case, taking the very first question you posted and searching the documentation, it takes you to this link: https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/product-catalog/concept/c_... 

And the answer is found in the 4th sentence.