Extending Reclamation process for Restricted SW that does not have an installation
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06-29-2025 08:44 PM
Hi all,
Has anyone had the need of extending the OOB reclamation process to include software that runs on a device but does not have an installation (i.e: Portable Software)?
I was able to identify the restricted software via ACC and I have a good idea on how I'll design the solution to make it part of the reclamation process but I was wondering if anyone has done this before that could provide some insight on their experience.
Thanks,
Berny
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06-30-2025 01:37 AM
Hi @bernyalvarado,
what do you mean "via ACC"? Please explain the current and expected behaviour to be able think of some ideas
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-30-2025 11:49 AM
"ACC" is the standard short way to call the Agent Client Collector. The Agent Client Collector Is the way how ServiceNow does Agent based Discovery on devices. 🙂
Thanks,
Berny
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07-02-2025 11:53 AM - edited 07-02-2025 11:54 AM
please check the following feature - File Signature Normalization as part of the file based discovery process.
As soon a discovered executable is normalized by a file signature, the process creates a software installation record. Based on this you can create a software model etc., and include it into the reclamation process.
Best, Dennis
