Extending Reclamation process for Restricted SW that does not have an installation

[bernyalvarado]

Hi all, 

Has anyone had the need of extending the OOB reclamation process to include software that runs on a device but does not have an installation (i.e: Portable Software)?

I was able to identify the restricted software via ACC and I have a good idea on how I'll design the solution to make it part of the reclamation process but I was wondering if anyone has done this before that could provide some insight on their experience. 

Thanks,

Berny

[GlideFather]

Hi @bernyalvarado,

what do you mean "via ACC"? Please explain the current and expected behaviour to be able think of some ideas

[bernyalvarado]

"ACC" is the standard short way to call the Agent Client Collector. The Agent Client Collector Is the way how ServiceNow does Agent based Discovery on devices. 🙂

Thanks,

Berny

[dreinhardt]

Hi @bernyalvarado 

please check the following feature - File Signature Normalization as part of the file based discovery process.

As soon a discovered executable is normalized by a file signature, the process creates a software installation record. Based on this you can create a software model etc., and include it into the reclamation process.

Best, Dennis