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3 weeks ago
Our instance was taken over by a company that bought us, they want to do a security audit. I want to be able to give them access to view the settings but not change anything. What role can I give him?
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3 weeks ago
Hi there @PatriciaG185919
There isn’t a single out-of-the-box read-only “security admin” role in ServiceNow. Roles like security_admin or admin inherently allow changes, so they’re not suitable for audit-only access. The best practice is to create a custom audit role and grant read-only ACLs on the specific tables they need to review (security settings, users/roles, system properties, etc.). In some cases, teams temporarily assign admin with strict supervision and a short time window, but for a proper audit, a custom read-only role with targeted ACLs is the safest and most controlled approach.
Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
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3 weeks ago
Hi there @PatriciaG185919
There isn’t a single out-of-the-box read-only “security admin” role in ServiceNow. Roles like security_admin or admin inherently allow changes, so they’re not suitable for audit-only access. The best practice is to create a custom audit role and grant read-only ACLs on the specific tables they need to review (security settings, users/roles, system properties, etc.). In some cases, teams temporarily assign admin with strict supervision and a short time window, but for a proper audit, a custom read-only role with targeted ACLs is the safest and most controlled approach.
Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
